ID Verification Taking Too Long

[#1]

Hello,

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

Would appreciate your urgent support with this process as we need to hire freelancers.

[#2]

Hi Muhammad, 

I apologize for the delay, as our team had to look into this for you. Please know that your verification has passed, and you now have the verified badge on your account. 

Let us know if you need further help with anything!

[#3]

Hi team Upwork,

I have the same issue and also I didn't receive any other email from Upwork regarding verification. How much more time it'll take to complete the verification process?

Waiting for your response.

Thanks

[#4]

Hi Abdul,

I have checked your account and it looks like you haven't submitted your ID for the verification process yet. You can proceed by hitting "Continue" on the page you shared. I'll have one of our team members reach out to you regarding your concern about not receiving an email notification for the ID Verification. You can access your support ticket on this page.

[#5]

Hi Arjay, I hope you are doing great.

I have submitted my ID for the verification process as you can see in the screenshot that I have attached. 

but it is still showing the "We're reviewing your documents and will get back to you within 1 business day."

You can see it in the attached screenshot. Please review this.

Waiting for your assistance.

Thanks

[#6]

Hi Abdul,

Thank you for your confirmation. I can see that you've been communicating with the team handling your case via a support ticket. Please continue coordinating with them through that ticket so that they can assist you accordingly and more efficiently.

[#7]

Hello,

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

[#8]

I am experiencing the same issue,

I've submitted my ID for verification two days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long will this take?

[#9]

Hi Haris,

You should be able to see your badge on your profile now!

[#10]

Hi!

It has been almost 48 hours, but my ID verification has still not been completed. Whenever I open the 'Identity Verification' setting, it displays 'We're reviewing your ID, which can take up to 1 business day.'  I have just signed my first contract and received the 'rising talent' badge and I do not want the delay in the verification to hamper my progress.

Can someone help me resolve this issue at the earliest?

Thank you

[#11]

Hi Tanaya,

I've followed up with the team and can confirm that your verification process has been completed. Don't hesitate to let us know if you need further assistance.

[#12]

Yes, I just received the verification badge. Thanks a ton, Luiggi! 🙂

[#13]

Hi, 

I am facing the same issue. I have submitted my ID card for identity verification. However it is taking long to get verified. Still showing this message

"We're reviewing your documents and will get back to you within 1 business day."

How long does this usually take?

Would appreciate your urgent support with this process.

[#14]

Hi Naman,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

[#15]

Hi Moderator Annie Jane B - 

I'm also having the same issue with my verification, is there any way that I can secure that my verification is being processed?

it's still stuck on "We're reviewing your documents and will get back to you within 1 business day."

I would love to hear any news about this that could help me get verified.

[#16]

Hi Adrian,

Thank you for reaching out to us. Please allow more time for our team to review your verification process. If they need any additional information they will reach out to you directly. Your verification process should be completed in the next 48 hours. 

[#17]

I am experiencing the same issue,

I've submitted my ID for verification two days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." How long will this take?

[#18]

Hi Diego,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#19]

Hi, I am facing the same issue, My identity has not been verified yet, please update, would appreciate an urgent response.

[#20]

Hi please try to reply quick.

[#21]

Hi Neelam,

I have followed up with the team handling your request and I am pleased to inform you that your account has been restored now.

Thank you,

Pradeep

[#22]

Thanks!

[#23]

Sir plz my id public.

[#24]

Hi there,

Could you please share more information about the issue you experience so that we can better assist you? 

[#25]

my id verification taking too long please help me

[#26]

Hi Ibrahim,

I checked and can confirm that you've had one verification request that has been successfully completed. Rest assured, there is no further action needed on your end.