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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Abdullah's avatar
Abdullah S Community Member

I uploaded a photo of my ID and got a message saying that it couldn't be authenticated. There was also a hold placed on my account. There was no mention of how long the hold would be placed or anything. I tried to reach out for help through email but couldn't get a helpful reply from an actual person. Is there a way that I can still get my ID authenicated. The situation has been very confusing so far. 

Arjay's avatar
Arjay M Retired Team Member

Hi Abdullah,

 

I have escalated your concern to the appropriate team and one of the members will be assisting you with a support ticket. Kindly expect an update on this page once your case has been fully reviewed. Thank you!

 

~ Arjay
Upwork
Kevin's avatar
Kevin C Community Member

Hi, I need help. I already submitted my Id and did a visual verification last night. How long will it take to get approve because when I check it early morning, it is still pending. Thank you for answering my question.

Arjay's avatar
Arjay M Retired Team Member

Hi Kevin,

 

I have reached out to the team handling your case and one of the members has sent you an email containing instructions on how to complete your ID Verification. Please don't hesitate to communicate if you need further assistance.

 

~ Arjay
Upwork
Imran's avatar
Imran A Community Member

Hello,

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

Avery's avatar
Avery O Community Manager

Hi Imran, 

The team has reviewed your documents, and they have passed the verification process. You now have the Identity Verified Badge on your account. 

Let us know if our team can further help you with anything!


~ Avery
Nuradin's avatar
Nuradin I Community Member

I sent my ID and the visual verification needed but my account hasn't been verified yet.

Can anyone help me?

Nikola's avatar
Nikola S Moderator

Hi Nuradin,

 

Thank you for reaching out to us. Please allow more time for our team to review your verification. They will reach out to you if they need additional information. 

 

~ Nikola
Gianina's avatar
Gianina V Community Member

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

I would appreciate an urgent response to this. Thank you!

Arjay's avatar
Arjay M Retired Team Member

Hi Gianina,

 

I have reached out to the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!

 

~ Arjay
Upwork
Muhammad Tahir's avatar
Muhammad Tahir F Community Member

I signed up for upwork last week succesfully. But after sometime I saw a notification in my profile to complete the Identity Verification before 19-Sep-22. I immediately compleled all the steps; it verified my selfie verification right away but put the ID verificatin in review. Today is 14-Sep (3-days have passed) and it is still showing the same status of "under review" and I am only left with 5 days till the deadline. I am worried, I can't contact support to ask for speeding up the process.

What should I do?
How to contact support?
How do I know if there was a problem with the uploaded picture (I don't have option t reupload it)?
What will the ulimate consequences if it never get verified (will I still be able to work on Upwork and get paid)?

I am attaching the screenshots of the Identity Verification page and the deadline Notification on  my profile. Please help me, I feel nowhere!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Muhammad,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork
Mohit's avatar
Mohit K Community Member

Hi ,

 

I am very confused about the verification process for the Bank statement,Can someone help me out? Which statment is acceptable and how much old statement we need to add and for which months or we can add only for a single month as well

Mohit's avatar
Mohit K Community Member

Hi ramesh I have the same problem for Bank statement ,I am not sure what to do,

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Mohit,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Nancy's avatar
Nancy N Community Member

Please check my profile i have already upload goverment id and Visual verification complete.But not show verified bedge.

Muhamamd's avatar
Muhamamd T Community Member

I don't know why my identification is under process for the last 5 working days and Upwork didn't give me an explanation for this I left my job and wanted to focus on freelancing and now this happen to me I don't know what to do and where should I go

Nikola's avatar
Nikola S Moderator

Hi Muhamamd,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Luisa's avatar
Luisa F Community Member

Good afternoon.

 

I am unable to verify my identity and I see it's important to get jobs. How should I proceed? I have my ID and documentation that might help. Thanks. 

Arjay's avatar
Arjay M Retired Team Member

Hi Luisa,

 

I have checked your account and it looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Alex's avatar
Alex K Community Member

Hi guys.

 

I'm pretty new to Upwork. I just filled out my profile, added my portfolio and would like to start working on this platform, but I'm having trouble getting my account verified. I don't see "Identity Verification" in Settings, which was discussed in other posts on this topic.


Could someone help me?

Mykola's avatar
Mykola A Community Member

You can start right now. Newbies don't verified asap. Upwork will contact you when verification needed, with all steps required. You can not initiate it.

Arjay's avatar
Arjay M Retired Team Member

Hi Alex,

 

I have checked your account, as Mykola mentioned, it looks like your account doesn't need further verification yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. 

 

~ Arjay
Upwork
Alex's avatar
Alex K Community Member

Hi Arjay,

 

Thanks for your answer. I would like to ask then, does the lack of Verification Badge affect the receipt of projects?

Arjay's avatar
Arjay M Retired Team Member

Hi Alex,

 

No. It will not affect your ability to submit proposals and communicate with clients to establish a contract. You can use your account as normal and again, if the team finds the need for you to verify your account, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. Thank you!

 

~ Arjay
Upwork
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