Sep 1, 2022 10:14:44 AM Edited Feb 8, 2023 10:49:18 AM by Valeria K
there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks
Solved! Go to Solution.
Sep 1, 2022 11:58:46 AM Edited Feb 13, 2023 03:16:58 PM by Andrea G
Hi Roman,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Sep 12, 2022 01:39:47 PM by Abdullah S
I uploaded a photo of my ID and got a message saying that it couldn't be authenticated. There was also a hold placed on my account. There was no mention of how long the hold would be placed or anything. I tried to reach out for help through email but couldn't get a helpful reply from an actual person. Is there a way that I can still get my ID authenicated. The situation has been very confusing so far.
Sep 12, 2022 03:39:05 PM by Kevin C
Hi, I need help. I already submitted my Id and did a visual verification last night. How long will it take to get approve because when I check it early morning, it is still pending. Thank you for answering my question.
Sep 12, 2022 06:16:50 PM by Arjay M
Hi Kevin,
I have reached out to the team handling your case and one of the members has sent you an email containing instructions on how to complete your ID Verification. Please don't hesitate to communicate if you need further assistance.
Sep 12, 2022 07:36:16 PM by Imran A
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Sep 12, 2022 08:50:02 PM by Avery O
Hi Imran,
The team has reviewed your documents, and they have passed the verification process. You now have the Identity Verified Badge on your account.
Let us know if our team can further help you with anything!
Sep 13, 2022 06:29:42 AM by Nuradin I
I sent my ID and the visual verification needed but my account hasn't been verified yet.
Can anyone help me?
Sep 13, 2022 08:42:17 AM by NikolaS N
Hi Nuradin,
Thank you for reaching out to us. Please allow more time for our team to review your verification. They will reach out to you if they need additional information.
Sep 13, 2022 01:05:49 PM by Gianina V
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
I would appreciate an urgent response to this. Thank you!
Sep 13, 2022 03:51:25 PM by Arjay M
Hi Gianina,
I have reached out to the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!
Sep 14, 2022 01:19:40 AM by Muhammad Tahir F
I signed up for upwork last week succesfully. But after sometime I saw a notification in my profile to complete the Identity Verification before 19-Sep-22. I immediately compleled all the steps; it verified my selfie verification right away but put the ID verificatin in review. Today is 14-Sep (3-days have passed) and it is still showing the same status of "under review" and I am only left with 5 days till the deadline. I am worried, I can't contact support to ask for speeding up the process.
What should I do?
How to contact support?
How do I know if there was a problem with the uploaded picture (I don't have option t reupload it)?
What will the ulimate consequences if it never get verified (will I still be able to work on Upwork and get paid)?
I am attaching the screenshots of the Identity Verification page and the deadline Notification on my profile. Please help me, I feel nowhere!
Sep 14, 2022 04:23:25 AM by Annie Jane B
Hi Muhammad,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your ID verification status. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Sep 14, 2022 02:42:56 AM Edited Sep 14, 2022 02:46:32 AM by Mohit K
Hi ,
I am very confused about the verification process for the Bank statement,Can someone help me out? Which statment is acceptable and how much old statement we need to add and for which months or we can add only for a single month as well
Sep 14, 2022 02:39:45 AM by Mohit K
Hi ramesh I have the same problem for Bank statement ,I am not sure what to do,
Sep 14, 2022 06:44:50 AM by Annie Jane B
Hi Mohit,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Nov 14, 2022 04:20:31 AM by Nancy N
Please check my profile i have already upload goverment id and Visual verification complete.But not show verified bedge.
Sep 14, 2022 07:33:20 AM by Muhamamd T
I don't know why my identification is under process for the last 5 working days and Upwork didn't give me an explanation for this I left my job and wanted to focus on freelancing and now this happen to me I don't know what to do and where should I go
Sep 14, 2022 09:24:29 AM by NikolaS N
Hi Muhamamd,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Sep 14, 2022 12:46:13 PM by Luisa F
Good afternoon.
I am unable to verify my identity and I see it's important to get jobs. How should I proceed? I have my ID and documentation that might help. Thanks.
Sep 14, 2022 02:46:30 PM by Arjay M
Hi Luisa,
I have checked your account and it looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.
Sep 14, 2022 01:19:40 PM by Alex K
Hi guys.
I'm pretty new to Upwork. I just filled out my profile, added my portfolio and would like to start working on this platform, but I'm having trouble getting my account verified. I don't see "Identity Verification" in Settings, which was discussed in other posts on this topic.
Could someone help me?
Sep 14, 2022 01:27:17 PM Edited Sep 14, 2022 01:31:07 PM by Mykola A
You can start right now. Newbies don't verified asap. Upwork will contact you when verification needed, with all steps required. You can not initiate it.
Sep 14, 2022 04:02:27 PM by Arjay M
Hi Alex,
I have checked your account, as Mykola mentioned, it looks like your account doesn't need further verification yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification.
Sep 14, 2022 04:47:03 PM by Alex K
Hi Arjay,
Thanks for your answer. I would like to ask then, does the lack of Verification Badge affect the receipt of projects?
Sep 14, 2022 06:28:59 PM Edited Sep 14, 2022 06:29:31 PM by Arjay M
Hi Alex,
No. It will not affect your ability to submit proposals and communicate with clients to establish a contract. You can use your account as normal and again, if the team finds the need for you to verify your account, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. Thank you!