Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hello,

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

[#3]

Hi Abdul,

I have reached out to the team handling your case and I'm pleased to inform you that your ID is now Verified. You should see the ID Verified badge on your profile as confirmation. Let me know if you need further assistance. Thank you!

[#4]

Hi,

It's more than 2 days of upwork still don't verify ID. But they mention they complete it within 1 day. Kindly resolve it.

Regards.

[#5]

Hi Daiem,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#6]

Hello,

i submitted my ID for verification a while ago and it still says "We're reviewing your documents and will get back to you within 1 business day." 
how long does it usually take?

[#7]

Hi Moosa,

Thank you for your message. I see that your account is already verified now.

Thank you,

Pradeep

[#8]

Hi,

I've submitted my ID for verification a couple of days ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

Also is anyone else experiencing the same issue or is it just me?

Another issue is that I sent a request to make the profile public again (multiple times) for a month now, and no one replied back nor the issue is resolved.

Thanks!

[#9]

Hi Allaa,

I'll be following up with the team about your submission, you should expect an update soon. As for your profile visibility, I went ahead and reset it back to public.

[#10]

Hello Andrea!

Thanks for the help, can you also check with the team if there's a problem with the profile picture as it's the only thing that's still pending?

Many thanks for the quick aid.

Edit: Sorry I meant the visual identification selfie*

[#11]

My identity got approved yet my visual verification is still in process for the third day today.
Can you please check if there's a problem or anything that I can do to fasten the process before the verifying deadline?

It's the only thing holding me back from the fully verified state.

Thanks!

[#12]

Hi Allaa,

As advised, I have followed up with the team regarding your Identity Verification as a whole. Please allow some time for the team to review.

[#13]

Hi Upwork,

I hope you guys are in good health recently I changed my profile picture Upwork asked me to verify my identity as I did it's verified but I haven't got the badge that bluetick on my profile please help.

[#14]

Hi Hassan,

I checked and it does look like your ID Verification Badge is showing on your profile. 

[#15]

Hello, Nikola, can you check my account, too?

I have waited for 1 day and still seeing this screen when click the "Action required..." links appeared..

Thanks in advance.

[#16]

Hi Frederick,

Arjay here stepping in for Nikola, I have reached out to the team handling your case and It looks like your ID submission was denied due to image quality. The team confirmed that an email was sent to you with details and further assistance on how to complete the process. Feel free to communicate with the team through that email so that they can assist you more efficiently. Thank you!

[#17]

Thanks for your help , all the best 🙂

[#18]

Hello, I would like to ask some help in this community. MY account is still not verified and I already submitted the list of requirements like ID and visual verification. Can anyone please help my account. It almost end of the business week so and my contract is still pending. Thank you.

[#19]

Hi Bermae, 

I checked this with the team, and they confirmed that they received your documents. Please allow 48-72 hours for the team to review your submitted documents. They will reach out to you directly through email if they need more information. 

[#20]

Hi Avery, Thank you and hopefully they will approve it because I have a pending hourly project and it is almost end of the week. Thanks for responding to my post.

[#21]

Hello...I am Tiron madusanka.I have a problem.I have already applied for ID verification, but still haven't received it.It's been a day now.I think I did something wrong. Can I apply for it again?..Please check my account.

[#22]

Hi Tiron, 

Please allow the team 48 to 72 hours for the team to review your documents. If they need more information from you, they will reach out to you through email with more details. 

[#23]

Avery..   If I fail, will my account be cancelled?      Why give a date for Id verification?

**Edited for Community Guidelines**

 

[#24]

Hi Tiron,

Thank you for reaching out. It may temporarily be put on hold but once your verification is successful, the hold should be lifted. I noticed that you are already in contact with one of our agents from the support team regarding the modification that you need to do in order to get your verification approved. If you wish to update the team with new information, I highly suggest that you post it on the ticket thread so we can assist you more efficiently.

[#25]

Hi Annie,

Can you please follow up my verification. It states that 1-2 business days. Its Friday today and I have a pending contract and I cannot begin working since my account is not yet verified.

[#26]

Hello, I would like to ask some help in this community. MY account is still not verified and I already submitted the list of requirements like ID and visual verification. It is almost end of the business days so and my contract is still pending. Thank you.