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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Mushtaq's avatar
Mushtaq P Community Member

I have same problem

Avery's avatar
Avery O Community Manager

Hi Mushtaq, 

 

I checked and can see that you have already submitted your documents for the team's review. Please allow the team 48 to 72 hours for the team to review your documents. If they need more information from you, they will reach out to you through email with more details. 


~ Avery
Avery's avatar
Avery O Community Manager

Hi Michael, 

Please allow the team 48 to 72 hours for the team to review your documents. If they need more information from you, they will reach out to you through email with more details.


~ Avery
Rakibul's avatar
Rakibul H Community Member

Please tell me. what is this? can`t verify my upwork identity.

Rakibul's avatar
Rakibul H Community Member

please solved this problem? 

send a attatchment please check this and solved it.

thank you.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Rakibul,

 

Thank you for reaching out to us. I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.


~ AJ
Upwork
Rakibul's avatar
Rakibul H Community Member

okey

Olemukhan's avatar
Olemukhan E Community Member

Hello, I'd like to know how long it is going to take for my ID to be verified because it has taken more than 1 day now. Please advise

Andrea's avatar
Andrea G Community Manager

Hi Olemukhan,

 

I checked with the team and you should be able to see the ID Verification badge on your profile now!

 

~Andrea
Vlad's avatar
Vlad B Community Member

Hello,

 

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

 

Would appreciate your urgent support with this process as we need to hire freelancers.

Andrea's avatar
Andrea G Community Manager

Hi Vlad,

 

I followed up with the team and you should be able to see the badge on your profile now!

 

~Andrea
Kate's avatar
Kate I Community Member

Hi,

I have moved to Cape Town, South Africa recently and signed a lease for one year. Thus, I decided to update my location, however I get very contradicting excuses for not being accepted.

1) First time (ID 36922334) I was told that the lease is not matching my name, when it has all my passport details that I used when signing up for Upwork. While here I go by Kate, which is a short for Ekaterina, I can see in the settings that it's also as how my legal name on Upwork is registered. I don't have any other name.

2) Second time (ID 36927313), it was rejected because "the document type is not acceptable" yet the same agent, lists down below a number of "acceptable" documents, one of which IS a lease agreement.

How is that possible? I did my best to relocate which was not easy, and yet I'm faced with a very odd and contradicting reception and no one in the ticket thread is replying to me.

Andrea's avatar
Andrea G Community Manager

Hi Kate,

 

I checked with the team and they will be updating you directly via support ticket in order to clarify. Apologies for the confusion.

 

~Andrea
Kate's avatar
Kate I Community Member

Hi Andrea,

I did recieve the reply and now its a 3rd one with and extra layer. Now I'm asked to provide a notarized version of the lease agreement, and it's even stated in the brackets as "notorized" in the new list, although it wasn't there before and is NOT stated here as well - https://support.upwork.com/hc/en-us/articles/211067788-Location-Government-ID-Verification

Is this is a game where you change the rules on the go? This really feel very discriminative, I wouldnt say that but changhing minds each time three(!) times in the row surely feels like it.

Jojemar's avatar
Jojemar B Community Member

Can I still receive an invites even if my account is not yet verified? Thanks

Arjay's avatar
Arjay M Retired Team Member

Hi Jejomar,

 

Thank you for your message. Yes! You can submit proposals and receive invites from potential clients even if your account hasn't been verified yet. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Ali Asad's avatar
Ali Asad U Community Member

Hello,

 

I have submitted the Governmebt ID verification process. It is been 3 days from now but it is still in pending. How long I expect to wait for this verification complete?

Looking forward to hearing from you soon, thank you!

Joanne's avatar
Joanne P Retired Team Member

Hi Ali Asad,

 

I'm sorry about the delay. Our team is experiencing some delays due to a high volume of verification requests, but rest assured that they are working to get this resolved as soon as possible. I have also followed up with our team. Thank you for your patience!

~ Joanne
Upwork
Raifun's avatar
Raifun N Community Member

I've submitted my ID for verification 28 hours ago, but it is still showing the "We're reviewing your ID, which can take up to 1 business day"

Would appreciate your urgent support with this process.

 

Thank You

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Raifun,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Burcu's avatar
Burcu U Community Member

I have no ID verify section/option on my profile settings. How to verify my ID? Thanks

Mykola's avatar
Mykola A Community Member

Upwork will contact you when verification will be needed with all steps provided. You can not initiate it yorself.

Cent's avatar
Cent S Community Member

when do I get verified? it has been too long. I have been working hard to earn trust among clients, if I get a verification badge after I get verified it helps a lot. so please please send me a verification request.

ae57ff59_0-1663445413299.png

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Cent,

 

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi
Cent's avatar
Cent S Community Member

thanks luiggi R,

how long does it take to get a verified badge