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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Maryam's avatar
Maryam K Community Member

Hello, Upwork community,

I am trying to verify my ID, but after I took a picture, and uploaded my ID I got this popup - You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

 

I appreciate any help to resolve this. Thanks

Pradeep's avatar
Pradeep H Retired Team Member

Hi Maryam,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Jerry's avatar
Jerry N Community Member

I get the same message when I try to submit proposals. It's been almost 3 weeks since I submitted a support ticket and I've received no assistance. If you figure this out, please post here so we can all benefit!

Nikola's avatar
Nikola S Retiring Moderator

Hi Jerry,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Brandon's avatar
Brandon J Community Member

Hi,

 

I joined the platform a few days ago and just uploaded my driver license because it requested me to upload it when trying to submit my first proposal.

 

But it said "we couldn't authenticate the ID you uploaded" and I'm not sure why.

 

Could anyone help me on this matter?

 

Thank you!

Nikola's avatar
Nikola S Retiring Moderator

Hi Brandon,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Adejumo's avatar
Adejumo S Community Member

I completed my first job today but I can't find where to verify my identity. Please help 

Adejumo Samuel
Arjay's avatar
Arjay M Retired Team Member

Hi Adejumo,

 

I have checked and your account doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Linh's avatar
Linh V Community Member

Action required: Your account has been restricted until you complete Identity Verification. Get started.

I tried to submit the Id card verification many times and the issue occurs. I wrote an email to the Support team and got the Link, but it did not work when I clicked the link. 

What should I do next? How make my account usual?

Please solve my issue

Samer's avatar
Samer B Community Member

Hey Linh,

 

The best way would be to work with support on this.  Moderator on the forum will prob. reply here and guide you.

Linh's avatar
Linh V Community Member

This means a lot to me.🤗

Luqman's avatar
Luqman M Community Member

Notified moderator for you

Arjay's avatar
Arjay M Retired Team Member

Hi Linh,

 

Thank you for your message. I can also see the ticket that's been raised with your concern. It looks like the team has provided more information about the status of your account and instructions on how to resolve the issue. Kindly try this page for you to access your ticket or you can also reply to the email if you need further assistance.

 

~ Arjay
Upwork
Linh's avatar
Linh V Community Member

Thank you for your information But I can not access the Link. 

6eb42506_0-1666669652157.png

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Linh,

 

I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

 

You can also log in to your profile, click the question mark icon on the upper right corner of the web page, and click on 'Disputes' to access your support tickets.

759e32fa_0-1666683181734.png

 


~ AJ
Upwork
Mykyta's avatar
Mykyta K Community Member

Hello, already like few weeks i fill up my profile for 100% and still dont't get verify option? How long usualy need to wait for this ? Cause as i understand its huge plus for clients if i verify my profile. Thank you.

Sophie's avatar
Sophie A Community Member

You will be asked to verify your profile once you get your first contact. Upwork will notify you. You can not ask for it.

Christopher's avatar
Christopher S Community Member

For three days in a row now, I am asked to verify my identity.  Everytime I do the verification, it says the verification is good.   Then the next day comes and I get the same notification to verify my identity.  I am starting to get uncomfortable doing this because I am not sure this is UpWork asking me for this.  Why does this keep happening?

Arjay's avatar
Arjay M Retired Team Member

Hi Christopher,

 

I'm sorry for the inconvenience. I'll have one of the team members review your case and assist you further via a support ticket. You can access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork
Ellianna's avatar
Ellianna B Community Member

Everytime I try to verify my ID the website denies it because it says my account name isn't the same name as my ID name. I can say with 100% confidence it is because it's my name.  I am becoming so frustrated because I can't accomplish anything without the ID verification, and I'm not sure if it's coming from my end or not. 

I have tried contacting support but they never respond. I even created a new email and new account to try and resolve the issue but it still is not working. Any type of help would be greatly appreciated.

Arjay's avatar
Arjay M Retired Team Member

Hi Ellianna,

 

I'm sorry for the inconvenience this may have caused you. Please understand that help ensures a professional, secure marketplace that everyone can trust, we’re moving toward requiring all active talent to verify their identity. Also note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS.

 

I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Kindly expect an update here once your case is fully reviewed.

 

~ Arjay
Upwork
Zeeshan's avatar
Zeeshan A Community Member

Hello Upwork,

I got my first job and I am working on it. how can i verify my identity because I did not get any email or notification.

Arjay's avatar
Arjay M Retired Team Member

Hi Zeeshan,

 

I have checked your account and it looks like it doesn't need further verification yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Divine's avatar
Divine O Community Member

Thanks Arjay for the reply, however I'm not so clear. What can you say about my verification, why have I not gotten one and do you advise I change my location, hope I won't be penalized?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Divine,

 

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
 
Thank you,
Pradeep