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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Usman's avatar
Usman H Community Member

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

Usman's avatar
Usman H Community Member

Hi, 

I have recieved no email and no identity verification option at the top.I also got 2 jobs on Upwork but I didn't get the identity verification option.

Arjay's avatar
Arjay M Retired Team Member

Hi Usman,

 

I have checked your account and It looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Ayesha's avatar
Ayesha P Community Member

Hi, Actually I'm new to upwork. I created this account few weeks ago. But I didn't receive the ID verification link. I want to know is there any problem with my account? or else, is it take some time to get the link? I want to start working but I can't do without ID verification. Can you please awareness about this?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ayesha,

 

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

 

Thank you,

Pradeep

Ayesha's avatar
Ayesha P Community Member

Thank you so much for your reply. I want to know, Can I start working now and can I submit proposals without doing ID verification?  

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ayesha,

 

Definitely! You should be able to send proposals now. Good luck!


~ AJ
Upwork
Ayesha's avatar
Ayesha P Community Member

Thank you so much for the reply and awareness me.

Tania's avatar
Tania A Community Member

There is no  Identity Verification section on my setting page. I tried to go from the given link by help center but it shows error404, This page doesn't exist. What should i do now?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Tania,

 

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ Luiggi
Graciella's avatar
Graciella S Community Member

Hello, may i ask the process for identity verification? Until now, the settings for it doesn't show. I guess i don't land any clients due to some of them are looking for accounts that have a check mark. Thank you for answering!

Nirmal's avatar
Nirmal S Community Member

It cannot be requested. Once you get your first contract they will ask you to verify your profile.

https://support.upwork.com/hc/en-us/articles/360010609234-ID-Verification-Badge 

Zahidul Islam's avatar
Zahidul Islam S Community Member

Hello there,

 

I have completed 3 job sucessfully. I still not get the ID verification option. I need to ID verification option and i think a ID verified account is more effective to get new JOB or invitation. As i have completed my JOB i should have the option as i seen for others Freelancers. Could I get my ID verification option please? 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Zahidul,

 

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
 
Thank you,
Pradeep
MD. Forkun Mahmud's avatar
MD. Forkun Mahmud D Community Member

Hi there,

I would like to verify my ID.  I haven't been asked for it yet though. But the problem is I can't find any link to get started.

Where can I find the ID verification link?

 

Thanks much for your time.

Mary's avatar
Mary W Community Member

I think you will verify after you have earned $$ on the platform.

Jeremy's avatar
Jeremy F Community Member

Waiting for a week to have profile verified. Please help.

Fady's avatar
Fady G Community Member

what is befits of ID Verification?

is that mandatory to verify my ID?

how can I verify my ID?

 

Thanks,

Fady Fikry

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Fady,

 

Thank you for reaching out. ID verification is just one part of our efforts to help keep Upwork safe. Please note in the future we may ask you to verify your identity again as part of our ongoing effort to keep Upwork secure and fraud-free.

 

Once you verify your ID, you will get a badge that lets the clients know that you went through this process, giving them a sense of security with whom they're dealing.

 

We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. Please note that this cannot be requested. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.


~ AJ
Upwork
Edwin's avatar
Edwin H Community Member

Account verification
Waseem's avatar
Waseem H Community Member

I have created Upwork account, but i am unable to see the identity verification option in my profile settings. how can I verify my identity on Upwork? can i still get paid and get freelancing jobs with an unverified identity?. 

Arjay's avatar
Arjay M Retired Team Member

Hi Waseem,

 

I have checked and it looks like your account doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Timothy's avatar
Timothy S Community Member

Hi Upwork Team,

 

I joined Upwork yesterday and try to upload my driver license, but it was failed. I don't understand why this happens.

Please let me know what I should do to move forward.

 

Thank you,

Tim

Jam's avatar
Jam B Community Member

I'm also interested in the question, pls anyone here to answer that 

thanks

Arjay's avatar
Arjay M Retired Team Member

Hi Timothy,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here. Feel free to review this help article for you to be more acquainted with how the procedures work.

 

~ Arjay
Upwork