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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Odey's avatar
Odey J Community Member

Hi Arjay, 

 

Please also look into my own question too. I have sent a question in the community but no response. 

 

I made withdrawal to my bank account (ACH) but Upwork did not send me any message of whether the payment has been processed to my ACH payment method or not. Please can you confirm it from your end. 

Umar's avatar
Umar F Community Member

Hi Sir, i want to ask a question. Is it's necessary that I can use only those name on Upwork that are visible on our ID Card

Md. Abu Naym's avatar
Md. Abu Naym P Community Member

I am facing a problem, the spelling of the name in my nid was wrong, I applied for it, but I have not received the card yet, but I have the online copy, can I do identity verification with the online copy?
Online copy attached

 

**Edited for Community Guidelines**

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Md. Abu,

 

Thank you for reaching out. The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.


~ AJ
Upwork
Abeguel Lucel's avatar
Abeguel Lucel U Community Member

I am already verified in upwork, I also can send a proposal. But, I don't have a check beside my name. What is the right thing to do? I completed my profile, I also post a portfolio. Pls. email me your answer. **Edited for Community Guidelines**. Thank you!

Valeria's avatar
Valeria K Community Member

Hi Abeguel Lucel,
It looks like you aren't yet eligible to complete the verification for the ID badge. That option is rolled out to earning freelancers gradually. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.

~ Valeria
Upwork
Athar's avatar
Athar J Community Member

Hi, Upwork! Ia m new to upwork and I am not getting the ID verfication badge? How Can I be able to get ID verification badge?? 

Maria Clarisse's avatar
Maria Clarisse E Community Member

Hi! Upwork recently asked me to verify my identity so I submitted a picture of my ID. However, this ID doesn't meet the criteria (it's a government ID but it has no signature, birthday, etc.) I want to resubmit but I can't seem to do that at the moment. Do I have to wait for my ID to be rejected before I can resubmit? I'd appreciate any help regarding this. Thank you!

Arjay's avatar
Arjay M Retired Team Member

Hi Clarisse,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
Maria Clarisse's avatar
Maria Clarisse E Community Member

Thank you for your reply! May I ask any further questions regarding verification process with the assigned agent? 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Clarisse,

 

Yes, feel free to ask further questions to the agent handling your support ticket.

 

Thank you,

Pradeep

Maria Clarisse's avatar
Maria Clarisse E Community Member

Thank you! May I clarify if the support ticket will come from my end or Upwork's? I'm asking because the previous reply said "one of our agents will reach out to you using a support ticket". The link provided didn't direct me to any support ticket. Hope to get an response for this soon.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Clarisse,

 

Here's the direct link to your support ticket initiated by our support team. 

 

Thank you,

Pradeep

Pranjul's avatar
Pranjul K Community Member

Hi,

 

I have added my documents and my selfie photo for ID verification badge, its more the 24 hours ,still I did not get it,Please anyone check when I will get the badge.

 

Thanks

Pranjul

Pradeep's avatar
Pradeep H Retired Team Member

Hi Pranjal,

 

Thank you for your message. I have followed up with the team and one of our team members will reach out to you as soon as possible to assist you further.

 

Thank you,

Pradeep

Pranjul's avatar
Pranjul K Community Member

Okay thanks I am waiting

Betty's avatar
Betty A Community Member

I was just asked to verify my identity and required to submit a government issued ID but my passport expired on july and i have not recieved my renewed passport yet, all i have in my hands are my ID and Birth Certificate which are both handwritten in my native language. could someone please advise me on how to verify urgently, I don't have many days left for verification. Thank you!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Betty,

 

Thank you for your message. We do not accept an expired document to verify your account. You can refer to this help page for the acceptable list of other identity documents.

 

Thank you,

Pradeep

Betty's avatar
Betty A Community Member

yeah, what I wanted to know is if i can verify with my Goverenment issued ID which is handwritten in my native language.

Thierry's avatar
Thierry I Community Member

Account verification link is not available when i will be able to verify my account help ?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Thierry,

 

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

 

Thank you,

Pradeep

Durjoy's avatar
Durjoy B Community Member

I have already submitted my ID and Selfie. But it is showing that "We're reviewing your ID, which can take up to 1-3 business days."

Andrea's avatar
Andrea G Community Manager

Hi Durjoy,

 

Please allow up to 3 business days for the review to take place. If more time passes, please follow up with us and we'll be happy to assist you further.

 

~Andrea
Hardik's avatar
Hardik R Community Member

I recently started as a freelancer on Upwork & found some profiles with verified ID mark, can anyone tell me where can I find the ID verification option from Upwork?

Andrea's avatar
Andrea G Community Manager

Hi Hardik,

 

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~Andrea