Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hello all , 

I want to change my profile photo but it showed me that i have to verify my ID , 

I can not verfiy my ID as it does not match the photo and vice versa 

Please assist me 

[#3]

Hi Sahar,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#4]

Hello, This is Brandon. This morning, I uploaded my ID to verify my location, but it said to unable to authenticate Identify Verification. I can't reupload it again and contact to Upwork support. How can I solve this problem?

[#5]

Hi Brandon,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#6]

Hi Nikola

I just uploaded my ID and Bill document. Please let me know when you reviewed it. Thanks, Brandon

[#7]

Hello,

My Upwork profile is in my maiden name. Now I'm married.

I've been asked to verify my location and only have documents with my married name. So there's a mismatch between my profile name and the documents I can provide to verify my location. To clarify, the first name and middle names are the same, but the last name is different.

What can I do?

[#8]

Hi Zoe,

Thank you for reaching out. I can see that the team has reached out to you last Thursday with more information and instructions on how to resolve the issue. We highly suggest you coordinate with the team by responding to the email notification so that the team can assist you accordingly and more efficiently. You can also review and access your tickets on this page.

[#9]

Thanks!

[#10]

The ticket response stated that there was a name mismatch and asked me to reupload documents. I don't have documents with my location and maiden name. The ticket didn't help with this problem and was closed by Upwork. 

[#11]

Hi Zoe,

Thank you for reaching out. It looks like our support team has given you instructions on what to do to get your account verified. We highly suggest you respond to the ticket if you have concerns or questions in order for the team to assist you efficiently.

Please know that all actions by the team are in accordance with Upwork's Terms of Service which you agree to when you sign up.

[#12]

Hi,

I am meant to verify my identity by today. I have verified id and location, but I'm stuck at step 3, which is visual verification.

I have been using my android phone for the process. When it came to visual verification, it said position face in the oval and smile to take selfie. I then clicked on "Start", but the next page never loaded. Tried this many times. Is it because Im using an android phone?

I then tried on laptop. And chose the SMS to phone option. Got the SMS and clicked on the link, but it led me to the same issue again. The page not loading when Im supposed to take my selfie. I also tried the webcam option. The oval for the face does load but alas, it cant detect my face! What did I do wrong? Do I need to use the mobile app? Desktop app? For this to work perhaps??

Please advise asap so I can complete this last step.

Thanks in advance!!

[#13]

Hi Gwendolyn,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#14]

Good Evening, 

when I try to submit a  proposal, it says that I have reached maximum tries in submitting a valid ID for verification.
How long does it take for me to try submitting again and what will be the process?

Please reply. 

Thank you.

[#15]

Hi Rose Vivien,

We sincerely apologize for not being able to get back to you sooner. I'll have one of the team members assist you further with your concern via a support ticket. You can access your ticket and coordinate with the team on this page.

[#16]

hey guys, I can't find the identity verification option on my sittings, even though my profile is 100% completed, I waited 15 days to receive an email from Upwork, but I didn't receive anything, Do you guys have any solution for that?

[#17]

Hi Mustapha,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

[#18]

Hello

[#19]

I have tried to verifiy my identity but it says "We're unable to process your ID at this time. You may be able to add your ID again later. " and when I do my selfie verification, it just says "We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day" it's been like that for a week now. I don't know what to do. My financial account got suspended because they didn't **Edited for Community Guidelines** verify my identity. Please help me.

[#20]

Hi Aseed,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

Also, please update your profile picture of yourself as this is part of the verification.

[#21]

Hi Upworkers,

I have successfully completed my first project and I have submitted all my documents but Upwork is still showing me the notification that Upwork needs 3 days to verify the document. today's second day is completed Please help me.

[#22]

Hello,

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 3 business day." note. How long will this take?

Would appreciate urgent reponse to this.

[#23]

Hi Beshoy,

I checked and it looks like you submitted your documents two days ago. Please allow up to 3 business days for them to be reviewed.

[#24]

Hello there!

I think I have an issue regarding my identity verification. It's been 4-5 days since I submitted my selfie ID photo, but there's always a warning message popping up on top of my page saying that I need to verify my identity by 12/12/2022. The problem is, I don't have an ID Ticket in the My Requests section. I don't know why. Maybe I should do the selfie verification again? But I can't find an option to submit a new selfie photo. I have an ongoing project with my first client and I am worried that my account may get banned or suspended.

Thanks for any help you can provide in resolving this issue.

Rencie

[#25]

Hi Rencie,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#26]

Hi Pradeep!

Thank you so much!

Rencie