Solved: Re: Identity (ID) Verification - Page 38

Valeria K · ‎09-01-2022

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

Andrea G · ‎09-01-2022

Hi Roman,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

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Benzina E · ‎12-14-2022

Hello there,

After sending the required documents and finishing the process of ID verification for a while, a pop-up keeps showing up.

"Action required: Verify your identity by 12/17/2022 UTC to continue winning jobs on Upwork."

I'm afraid it will take so long that I will miss the deadline since it's Dec/14.

i know you guys are busy with all the verification requests hope mine get accepted soon as possible

Reshmi A · ‎12-14-2022

Try to contact upwork customer service.They will help you with manual review.

Jeffrey P · ‎12-14-2022

It's been three days since I uploaded my govt ID and selfie for identity verification. Still there was no response. I have only until December 15th to verify my identity. I'm afraid that my account will be put on hold if my identity remains unverified. I have an active contract. Need some enlightenment and I'm looking forward that my account t will be verified soon. Thanks

Jeffrey P · ‎12-14-2022

It's been three days since I uploaded my govt ID and selfie for identity verification. Still, there was no response. I have only until December 15th to verify my identity. I'm afraid that my account will be put on hold if my identity remains unverified. I have an active contract. Need some enlightenment and I'm looking forward that my account will be verified soon. Thanks

Arjay M · ‎12-14-2022

Hi Jeffrey,

I'm sorry for not being able to get back to you sooner. I have reached out directly to the team handling your case and they confirmed that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.

~ Arjay

OZGUR CAN C · ‎12-14-2022

Hello, The necessary parts for me to confirm my account are not coming, can you help me please?

Douglas R · ‎12-14-2022

I submitted ID and selfie verification yesterday, but it's still under review. I want to get approved soon.

Arjay M · ‎12-14-2022

Hi Douglas,

Thank you for reaching out. I have submitted a follow-up to the team handling your case and they confirmed that they're reviewing the submission and that they will reach out to you within the next 24-48 hours. We seek your patience and utmost understanding while sorting this out for you.

~ Arjay

Douglas R · ‎12-14-2022

Okay, thanks. Hope it'll be done asap.

Rachael J · ‎12-14-2022

Good evening! I was asked for an identity verification seven days ago and I have still not been verified. It said 1-3 working days to be completed but it is the seventh day and I have no response. I have completed the required steps. Is there anything I am not doing?

Thank you in advance for any helpful responses.

Arjay M · ‎12-14-2022

Hi Racheal,

I have reached out directly to the team reviewing your submission and they've confirmed that your ID is now verified. You should be seeing the ID Verified badge on your profile as confirmation. Let us know if you need further assistance.

~ Arjay

Rachael J · ‎12-14-2022

Hello Arjay M,

Oh my God! Thank you very much. I have seen it. I really appreciate the swiftness of the response.

Thank you and the team once again! Have a lovely day or night.

- Racheal

MD. ASIF KHAN N · ‎12-14-2022

Hello Guys, I was asked to submit my ID for verification. 3-4 days ago I have submitted my ID but its still showing this " Action required: Verify your identity by 12/19/2022 UTC to continue winning jobs on Upwork. Get started. " alert. How many days It can take to get verified. Is there any way to contact them and verify this fast?

Pradeep H · ‎12-15-2022

Hi MD Asif,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

Mihailo M · ‎12-14-2022

I've been having trouble with verifying this past week and can't seem to get appropriate support from the help desk.

After a job I completed I got the prompt to verify and submitted the ID and selfie - this was friday. Tuesday morning it gets rejected, resubmitted and heard silence since.

The deadline for verification before suspension is tonight, but as of right now, I'm staring at a screen that is still saying that my ID is under review and I can't get a response for my tickets.

Pradeep H · ‎12-15-2022

Hi Mihailo,

Thank you for your message. I am pleased to inform you that your Upwork account is verified now.

Thank you,

Pradeep

Clyde D · ‎12-14-2022

Hi, I've submitted my Government ID and my selfie for identity verification, as soon as it showed up, and it has still not been verified. I have already started working for a client and would like to continue to get more work from Upwork, but it shows unless your ID is verified, you won't be able to win new jobs. I'd like to know, usually how long does this process take, since it's already been 3 days? Thank you!

Pradeep H · ‎12-15-2022

Hi Clyde,

Thank you for your message. I am pleased to inform you that your Upwork account is verified now.

Thank you,

Pradeep

Mahmoud A · ‎12-15-2022

Spoiler

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your ID, which can take up to 1-3 business days" And also it's the same thing with my visual vertification, note. How long does this usually take?

Would appreciate your urgent support with this process

Pradeep H · ‎12-16-2022

Hi Mahmoud,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

Yvonne M · ‎12-15-2022

Hi,

I was asked to upload my ID and my Pin certificate and after submission my account was suspended and now it says that my profile is not availabe yet I did exactly as I was told and even after follow up from the support team nothing has been done. Kindly advice why my account was suspended with no communication.

Pradeep H · ‎12-16-2022

Hi Yvonne,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

Darshan K · ‎12-16-2022

Hello,
I'm from India and submitted my ID and visual picture on Monday but still not getting anything in reply it's still showing a popup that please verify identity by 12/18/2022. I don't know what to do because it's just two days remaining.

Andrea G · ‎12-16-2022

Hi Darshan,

I checked and it looks like you resubmitted your ID today. Please allow 1-3 business days for the team to review.

~Andrea

Svetislav M · ‎12-17-2022

Hi! I have trouble with identity verification. I took my ID photo as well as a selfie, but nothing is changing for days, as shown in the attached screenshot (I took a selfie photo 5 days ago, and they say that visual verification takes up to 1 business day, but it is still in progress). However, I receive messages from Upwork Team that they will suspend my account unless I verify my identity. Did anyone have a similar experience and what should I do? Thanks in advance!