Identity (ID) Verification

[f7fdfccc]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[0659c9db]

Well, here is Massimo from Italy.

I think my English isn't good, chatting is okay, but speaking is too bad.

When the video call, is it okay with my bad English?

I have no idea about video call?

How many minutes will it take?
How many questions?
And if I don't speak English, then what will happen?

My mother tongue is Italian, I am ready with my language.

Let me know your opinion

[0659c9db]

Dear Upwork support.

I have sent my ID image & information to support team and said to me "wait 24 or 48 hours"

But after a week, there is no news with that.
What is the solution?

And after submitting ID information & image, then how many steps still remain?

Please help me.

[NikolaS]

Hi Massimo,

Thank you for reaching out to us. Our team will need to communicate with you in English. However, the call is meant to verify your identity, not to test your English fluency. So, do not worry if your English is not perfect. We work with freelancers in over 180 countries, and we understand that English may not be your first language.

You can find more information about video verification in this help article. 

Additionally, you may want to check this page for more information about ID document verification. 

[fahad0605]

Hi, I registered all information regarding my identification 2 days ago but is not yet been verified. Help would be highly appreciated

[c5f8ee66]

Hello; There is no part in the settings where I can confirm my account. For this reason, I am unable to apply for jobs. They said that they would return within 24 hours, but I still have not received a response. Please help me 

[5cdcf416]

Hello there,

After sending the required documents and finishing the process of ID verification for a while, a pop-up keeps showing up.

"Action required: Verify your identity by 12/17/2022 UTC to continue winning jobs on Upwork."

I'm afraid it will take so long that I will miss the deadline since it's Dec/14.

i know you guys are busy with all the verification requests hope mine get accepted soon as possible

[fbb367e0]

Try to contact upwork customer service.They will help you with manual review.

[c304c88d]

It's been three days since I uploaded my govt ID and selfie for identity verification. Still there was no response. I have only until December 15th to verify my identity.  I'm afraid that my account will be put on hold if my identity remains unverified. I have an active contract. Need some enlightenment and I'm looking forward that my account t will be verified soon. Thanks

[c304c88d]

It's been three days since I uploaded my govt ID and selfie for identity verification. Still, there was no response. I have only until December 15th to verify my identity.  I'm afraid that my account will be put on hold if my identity remains unverified. I have an active contract. Need some enlightenment and I'm looking forward that my account will be verified soon. Thanks

[ArjayM]

Hi Jeffrey,

I'm sorry for not being able to get back to you sooner. I have reached out directly to the team handling your case and they confirmed that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.

[c5f8ee66]

Hello, The necessary parts for me to confirm my account are not coming, can you help me please?

[cac2e6b4]

I submitted ID and selfie verification yesterday, but it's still under review. I want to get approved soon.

[ArjayM]

Hi Douglas,

Thank you for reaching out. I have submitted a follow-up to the team handling your case and they confirmed that they're reviewing the submission and that they will reach out to you within the next 24-48 hours. We seek your patience and utmost understanding while sorting this out for you.

[cac2e6b4]

Okay, thanks. Hope it'll be done asap.

[c6e09da4]

Good evening! I was asked for an identity verification seven days ago and I have still not been verified. It said 1-3 working days to be completed but it is the seventh day and I have no response. I have completed the required steps. Is there anything I am not doing?

Thank you in advance for any helpful responses.

[ArjayM]

Hi Racheal,

I have reached out directly to the team reviewing your submission and they've confirmed that your ID is now verified. You should be seeing the ID Verified badge on your profile as confirmation. Let us know if you need further assistance.

[c6e09da4]

Hello Arjay M,

Oh my God! Thank you very much. I have seen it. I really appreciate the swiftness of the response.

Thank you and the team once again! Have a lovely day or night.

- Racheal

[6868405f]

Hello Guys, I was asked to submit my ID for verification. 3-4 days ago I have submitted my ID but its still showing this " Action required: Verify your identity by 12/19/2022 UTC to continue winning jobs on Upwork. Get started. " alert. How many days It can take to get verified. Is there any way to contact them and verify this fast?

[PradeepH]

Hi MD Asif, 

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[mihailom]

I've been having trouble with verifying this past week and can't seem to get appropriate support from the help desk.

After a job I completed I got the prompt to verify and submitted the ID and selfie - this was friday. Tuesday morning it gets rejected, resubmitted and heard silence since.

The deadline for verification before suspension is tonight, but as of right now, I'm staring at a screen that is still saying that my ID is under review and I can't get a response for my tickets.

[PradeepH]

Hi Mihailo,

Thank you for your message. I am pleased to inform you that your Upwork account is verified now.

Thank you,

Pradeep

[clyde_dsouza]

Hi, I've submitted my Government ID and my selfie for identity verification, as soon as it showed up, and it has still not been verified. I have already started working for a client and would like to continue to get more work from Upwork, but it shows unless your ID is verified, you won't be able to win new jobs. I'd like to know, usually how long does this process take, since it's already been 3 days? Thank you!

[PradeepH]

Hi Clyde,

Thank you for your message. I am pleased to inform you that your Upwork account is verified now.

Thank you,

Pradeep

[80bca0ec]

Spoiler

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your ID, which can take up to 1-3 business days"  And also it's the same thing with my visual vertification, note. How long does this usually take?

Would appreciate your urgent support with this process

[PradeepH]

Hi Mahmoud,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[5a2f04c5]

Hi,

I was asked to upload my ID and my Pin certificate and after submission my account was suspended and now it says that my profile is not availabe yet I did exactly as I was told and even after follow up from the support team nothing has been done. Kindly advice why my account was suspended with no communication. 

[PradeepH]

Hi Yvonne,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[38c177f0]

Hello, 
I'm from India and submitted my ID and visual picture on Monday but still not getting anything in reply it's still showing a popup that please verify identity by 12/18/2022. I don't know what to do because it's just two days remaining.

[AndreaG]

Hi Darshan,

I checked and it looks like you resubmitted your ID today. Please allow 1-3 business days for the team to review.

[4858b2d0]

Hi! I have trouble with identity verification. I took my ID photo as well as a selfie, but nothing is changing for days, as shown in the attached screenshot (I took a selfie photo 5 days ago, and they say that visual verification takes up to 1 business day, but it is still in progress). However, I receive messages from Upwork Team that they will suspend my account unless I verify my identity. Did anyone have a similar experience and what should I do? Thanks in advance!

[LuiggiR]

Hi Svetislav,

Thanks for reaching out. I've notified the relevant team of your concern and can confirm that your submission is still under review. Kindly allow 24-48 hours for the team to finish their review.

[9afb6d35]

 

I have already submitted my documents for identity verification 6 days ago but the process is still pending. But now upwork is showing me messages to verify my identity . How do i verify agin when verification process shows it is pending . 

[PradeepH]

Hi Rajesh,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[bd89b584]

Hello sir,

I am also facing same issue. I have submitted identity and self 2 days ago, but still its in review. To day i got email and asking to verify identity within 24 hours.

Please help me.

Thanks

[PradeepH]

Hi Jeams,

Thank you for your message. I see that the team has already reached you via a support ticket to share the status of your submission. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

[d49685e7]

Hello, I have already tried my verification 2 times and so far nothing, I need to work and I will not get more contracts for this.

my email is **Edited for Community Guidelines**

[PradeepH]

Hi Igor,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[9ae54c2a]

Hii guys , I am upwork freelancer and My account need identity verification , But due to My personal problems only thing is i uploaded my Collegue picture as profile photo Because My photo can effect my carrier too , What should i do , i am unable to change it now and verification also not succed , Please help 

[martina_plaschka]

This is entirely up to the platform how to handle this. They might forgive the ToS violation, or not. 

[PradeepH]

Hi Chirag,

Thank you for your message. Our team will review your submission and notify you if they need further information from you.

Thank you,

Pradeep