Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Svetislav,

Thanks for reaching out. I've notified the relevant team of your concern and can confirm that your submission is still under review. Kindly allow 24-48 hours for the team to finish their review.

[#3]

 

I have already submitted my documents for identity verification 6 days ago but the process is still pending. But now upwork is showing me messages to verify my identity . How do i verify agin when verification process shows it is pending . 

[#4]

Hi Rajesh,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#5]

Hello sir,

I am also facing same issue. I have submitted identity and self 2 days ago, but still its in review. To day i got email and asking to verify identity within 24 hours.

Please help me.

Thanks

[#6]

Hi Jeams,

Thank you for your message. I see that the team has already reached you via a support ticket to share the status of your submission. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

[#7]

Hello, I have already tried my verification 2 times and so far nothing, I need to work and I will not get more contracts for this.

my email is **Edited for Community Guidelines**

[#8]

Hi Igor,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#9]

Hii guys , I am upwork freelancer and My account need identity verification , But due to My personal problems only thing is i uploaded my Collegue picture as profile photo Because My photo can effect my carrier too , What should i do , i am unable to change it now and verification also not succed , Please help 

[#10]

This is entirely up to the platform how to handle this. They might forgive the ToS violation, or not. 

[#11]

Hi Chirag,

Thank you for your message. Our team will review your submission and notify you if they need further information from you.

Thank you,

Pradeep

[#12]

Yes , Please Help Me I am able to do video call verification too , thanks

[#13]

 Hello,

I have done my ID verification 48 hrs ago but my profile still says I am yet to as am yet to get feedback. Please can someone assist me so my account doesn't get suspended tomorrow?

Best Regards

[#14]

I tried uploading my ID and I keep getting an error.  A case was opened but now the link is gone.  Is there any way to resolve this?  Is there a department I could speak to directly?  This has been a multi day issue that I feel could have been resolved in a 5 minute call.  

[#15]

 Oh I had that problem.  The photos you take with your phones are only 5Kb or 4Kb.  You need to scan it in a scanner at the Library.  You get a 458Kb image on your USB.  It uploaded right away.

[#16]

Thanks, I will try that.  

[#17]

Hi Robert,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#18]

Dear Upwork Team.

I am Teodick Esmail.

Please verify my Identification.

I did verify my ID in December 16th, but it wasn't verified yet.

And I was emailed from Upwork team like this. "Your account will be suspended in 2 days without ID verification"

I uploaded my ID card and took my SELCA with a smile.

What's the problem? Please help me.

Please continue to type this and send thru community.

Thanks!

[#19]

Hi Teodick,

I have reached out directly to the team handling your case and I'm pleased to inform you that your ID is now verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.

[#20]

Hi,

I already accomplished the ID verification process few weeks ago but it's still currently pending. Today, I received an email that I only have 1 day left to process or else my account will get suspended. I attached screenshots.

Hoping for your assistance.  

[#21]

Hi Lorelaine,

Thank you for reaching out. I see that you have a support ticket regarding this and that your ID has been approved. Feel free to update the support ticket should you have further questions or concerns.

[#22]

https://prnt.sc/yDoqdX2ldSdL

Hi. Could you help ? I took my ID photo. I sent. I took a selfie. I sent.

[#23]

Hi Erdinc,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#24]

Solved. Thanks Annie

[#25]

Hi, I am Abu Bakar

I can not find ID vefification option on settings.

Please help me to verify my ID.

[#26]

I'm having the same issue with the page not loading. I submitted a ticket and will let you know if they respond!