Solved: Re: Some of your services are temporarily on ... - Page 44

Valeria K · ‎09-01-2022

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

Andrea G · ‎09-01-2022

Hi Roman,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

View solution in original post

Marie G · ‎01-05-2023

thank u so much❤️

Asad A · ‎01-05-2023

hello,

i am facing a problem when i submit my id card for verification i get prompt "we are reviewing your id it will take 2-3 days"

but after some time i get the same getting started option!

what does it mean i'm confused

Andrea G · ‎01-05-2023

Hi Asad,

You should be able to see the badge on your profile now!

~Andrea

Muhammad Ali A · ‎01-05-2023

Hi,

The system asks me to complete identity verification again, but when I try to verify again my son's name is written there. please provide help me with this problem.

Pradeep H · ‎01-06-2023

Hi Muhammad,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

Muhammad Ali A · ‎01-07-2023

Hi it's been up to 36 hours but there is no support from your team now what should I do, I am still waiting.

Thanks

Pradeep H · ‎01-07-2023

Hi Muhammad,

Thank you for your message. Note that support requests are responded to in the order they are received. I see that your inquiry has been already escalated to the team handling your request. One of our team members will reach out to you as soon as possible.

Thank you,
Pradeep

Pradeep H · ‎01-06-2023

Hi

Sharda this side, accedently i uploaded the wrong profile picture from my phone and it's because of the wrong name of picture in my phone. So now i can see the message that verify your identity on my dashboard.So can i change the picture so that it matches with the identity picture. Please suggest me how to process further to varify identity without any issue.or i am attaching some profile pic here, let me know if you can change those its a humble request.

Thanks

Sharda

**Edited for Community Guidelines**

Pradeep H · ‎01-06-2023

Hi Sharda,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

Dianne S · ‎01-07-2023

I have uploaded all required documents to verify my ID @and it has been over 72 hours. I am now receiving notice that my account will be suspended if my ID cannot be verified. The banner shows that my documents should have been verified within one business day but it is past 72 hours and I do not want my account suspended. I have a contract that starts within 2 days.

Pradeep H · ‎01-07-2023

Hi Dianne,

Thank you for your message. I checked your account and noticed that your account is verified now.

Thank you,

Pradeep

Ayse C · ‎01-08-2023

Hello, maybe i opened the same issue but i couldn't solve it. I cannot verify my identity. I would really appreciate if you can help.

Pradeep H · ‎01-09-2023

Hi Ayse,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

Thank you,

Pradeep

Ayse C · ‎01-10-2023

Hi Pradeep,

Thanks for the answer.

Abdul W · ‎01-09-2023

Hello!

I recently get my 1st order on Upwork and Upwork tell me to verify id verification, so I uploaded my id verification and get my selfie verification bla bla, and then there was written that your id verification will take 1-3 business days. But there are 7+ days a go but my id verification still doesn't get verified. I also tried many times and again still don't verify my original id. What is the reason?

Ibrahim K · ‎01-09-2023

There could be a number of reasons why your ID verification is taking longer than expected. It's possible that there was an issue with the quality of the image you uploaded, or there may be a backlog of ID verifications that is causing delays.

I recommend reaching out to Upwork support for further assistance with this issue. They will be able to provide more information about the status of your ID verification and help troubleshoot any issues that may be causing delays.

Abdul W · ‎01-09-2023

how can I contact Upwork Support?

and I think today is my last date to verify

Pradeep H · ‎01-09-2023

Hi Abdul,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

Esmaeil M · ‎01-09-2023

hello Pradeep

wish one day, you send me the same message as well

time is matter to everyone

thank you 🙏🏻

Abdul W · ‎01-10-2023

Yeah I seen now, this is approved now

Ralph E · ‎01-09-2023

Can someone help me, please? I want to make my account verified, but I can't see the verification option/button in the settings. Why?

Arjay M · ‎01-09-2023

Hi Ralph,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.

~ Arjay

Esther A · ‎01-10-2023

Hi Upwork Family

I am new on Upwork, I have issue with my ID verification. I have uploaded my identification details and it shows that it is under review but I still receive email notification that my account will be suspended in 24hours and contracts cancelled.

Please what should I do?

Nikola S · ‎01-10-2023

Hi Esther,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

~ Nikola

Evgeniy T · ‎01-10-2023

Hi Upwork Support,

Guys, WHATS GOING ON????

I uploaded a VALID! driver's license, but received an incompetent response that they do not fit because the "PHOTO IS YOUNG". WHAT?

I have never heard such an answer from anyone (when driving a car, etc.). Again, this is a VALID DOCUMENT, and i cant update photo on it (it is issued only once).

Please resolve the issue as soon as possible, as I am not able to send another document right now (because of the situation in my country) and it is on the list of those that are accepted. It's outrageous to hear such answer from you.

I have been your user since 2007 when you were still called Odesk. I've never had problems before.

Will check for verification status update asap.

Thank you.

Identity (ID) Verification