Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Evgeniy,

I'm sorry to learn that you're having difficulties verifying your ID. I can see that you're coordinating with the team through this support ticket to resolve the issue. Please allow our team 24-48 to further review your submission and you should be getting an update on the same ticket once done. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#3]

There was a prompt that happened to pop up asking me to verify my ID, will I get the verification badge?

Thanks in advace.

[#4]

Hi Sohaib,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#5]

Hi everyone! I alredy sent my photo selfy and ID, around 2-3 days ago, but i always have this notification, which says that i  must verify befor 16.01. When i click on this i see ( attached screenshot),  there is no possibility to add it again. I don't understand what they want from me, and what i should to do. I'm afraid that soon i will be blocked and i don'know what to do..  

Should i stop all my applications to clients? Because if they will block me 16.01 what will be with contracts..

[#6]

Hi Katerina,

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#7]

Thank you very much for answer! But could you give me an advice. What to do with applications to clients? should i stop them and dont' risk? Becuase like i understand, soon my profile will be blocked, and i cannot open contracts now. Support didnt answer me something. It was just a robot. What means that notification ? That support are busy with checking my id and  i have to wait just? Or it means, that i have to give all photos again. ??

[#8]

Hi Katerina,

Thank you for following up. I would like to clarify that you received a response from one of our agents just recently on your ticket. Feel free to follow up on your ticket if you have further questions and they will be happy to assist you. 

Regarding your concern about verification. If you don’t verify your identity within 7 days of notification we will place a hold on your account. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will be canceled. The hold will not affect your ability to work on existing contracts and we will be happy to remove it once you’ve verified your identity. 

You can find more information here.

[#9]

Hi! I have the same problem. 2-3 days ago i send my photo selfy and ID, but still ia have no results and red notification on the up of page says that befor 16.01 i must verify , but what else i can do??

16.01 they will block me, and i couldn't reach anyone from support😓. I made a ticket, but i don't understand where i can look it now.  Please, maybe someone can help with this? And also what should i do , stop all my applications? Because if i will open contract and then 16.01 they will block me , what will be with clients and contracts? 

[#10]

UPD: Problem solved!
Thanks for the fast support and problem solving.

[#11]

UPDATE: 

problem solved.

[#12]

upd

[#13]

Please help ASAP. Only 3 hours left!

Still waiting.

Thank you.

UPDATE:  problem solved. Thank you.

[#14]

Hi Evgeniy,

Thank you for following up on this. We sincerely apologize for not being able to get back to you sooner. I have escalated your case directly to the team handling your review. I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let us know if you need further assistance.

[#15]

But HOW i have to verify , if i already send my photos? What else i can do to verify?

I also finished already one small contract , and client acepted it and paid even a little bonus, but i have  0 $ on my profile 

[#16]

Thank you so much for support!

[#17]

Hi, I uploaded my ID in the past few days, when it will be approved? Look forward to your feedback, thanks a lot!

Yoyo

[#18]

Hi Yoyo,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

[#19]

I hereby Appeal to you to enlighten me on how to get verified , i have open upwork account for more than a month and yet been verified pls i need guide 

[#20]

Hi Lukuman,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#21]

Thank you for your reply 

[#22]

Hello, my Upwork account has 100% profile completeness but has not been verified? What could be the issue uptil now?  

[#23]

Hi Gabriel,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#24]

My account is 100% completed, however how do I get the account verified and get the blue tick? 

[#25]

Hi Yolanda,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#26]

hey, this is is regarding my support Request #38526780, I'm not able to apply to jobs because I am required to upload my ID, i made "too many tries" and i have to get in contact with customer support. It's been 2 days way to long can somebody please respond to my support ticket? it's shouldn't be this hard to contact customer support ridiculous!!