🐈
» Forums » Support » Re: Terrible Level of Service and Support!
Page options
Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

View solution in original post

1,259 REPLIES 1,259
Arjay's avatar
Arjay M Retired Team Member

Hi Evgeniy,

 

I'm sorry to learn that you're having difficulties verifying your ID. I can see that you're coordinating with the team through this support ticket to resolve the issue. Please allow our team 24-48 to further review your submission and you should be getting an update on the same ticket once done. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
Sohaib's avatar
Sohaib K Community Member

There was a prompt that happened to pop up asking me to verify my ID, will I get the verification badge?

Thanks in advace.

Arjay's avatar
Arjay M Retired Team Member

Hi Sohaib,

 

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Katerina's avatar
Katerina P Community Member

Hi everyone! I alredy sent my photo selfy and ID, around 2-3 days ago, but i always have this notification, which says that i  must verify befor 16.01. When i click on this i see ( attached screenshot),  there is no possibility to add it again. I don't understand what they want from me, and what i should to do. I'm afraid that soon i will be blocked and i don'know what to do..  

Should i stop all my applications to clients? Because if they will block me 16.01 what will be with contracts..

Nikola's avatar
Nikola S Moderator

Hi Katerina,

 

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticketPlease allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Katerina's avatar
Katerina P Community Member

Thank you very much for answer! But could you give me an advice. What to do with applications to clients? should i stop them and dont' risk? Becuase like i understand, soon my profile will be blocked, and i cannot open contracts now. Support didnt answer me something. It was just a robot. What means that notification ? That support are busy with checking my id and  i have to wait just? Or it means, that i have to give all photos again. ??

Nikola's avatar
Nikola S Moderator

Hi Katerina,

 

Thank you for following up. I would like to clarify that you received a response from one of our agents just recently on your ticket. Feel free to follow up on your ticket if you have further questions and they will be happy to assist you. 

 

Regarding your concern about verification. If you don’t verify your identity within 7 days of notification we will place a hold on your account. The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will be canceled. The hold will not affect your ability to work on existing contracts and we will be happy to remove it once you’ve verified your identity. 

 

You can find more information here.

~ Nikola
Katerina's avatar
Katerina P Community Member

Hi! I have the same problem. 2-3 days ago i send my photo selfy and ID, but still ia have no results and red notification on the up of page says that befor 16.01 i must verify , but what else i can do??

16.01 they will block me, and i couldn't reach anyone from support😓. I made a ticket, but i don't understand where i can look it now.  Please, maybe someone can help with this? And also what should i do , stop all my applications? Because if i will open contract and then 16.01 they will block me , what will be with clients and contracts? 

Evgeniy's avatar
Evgeniy T Community Member

UPD: Problem solved!
Thanks for the fast support and problem solving.

Evgeniy's avatar
Evgeniy T Community Member

UPDATE: 

problem solved.

Evgeniy's avatar
Evgeniy T Community Member

upd

Evgeniy's avatar
Evgeniy T Community Member

Please help ASAP. Only 3 hours left!

Still waiting.

Thank you.

 

UPDATE:  problem solved. Thank you.

Arjay's avatar
Arjay M Retired Team Member

Hi Evgeniy,

 

Thank you for following up on this. We sincerely apologize for not being able to get back to you sooner. I have escalated your case directly to the team handling your review. I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let us know if you need further assistance.

 

~ Arjay
Upwork
Katerina's avatar
Katerina P Community Member

But HOW i have to verify , if i already send my photos? What else i can do to verify?

I also finished already one small contract , and client acepted it and paid even a little bonus, but i have  0 $ on my profile 

Evgeniy's avatar
Evgeniy T Community Member

Thank you so much for support!

Yoyo's avatar
Yoyo X Community Member

Hi, I uploaded my ID in the past few days, when it will be approved? Look forward to your feedback, thanks a lot!

 

Yoyo

Pradeep's avatar
Pradeep H Moderator

Hi Yoyo,

 

Thank you for your message. I am pleased to inform you that your account is verified now.

 

Thank you,

Lukuman's avatar
Lukuman O Community Member

I hereby Appeal to you to enlighten me on how to get verified , i have open upwork account for more than a month and yet been verified pls i need guide 

Andrea's avatar
Andrea G Community Manager

Hi Lukuman,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

 

~Andrea
Lukuman's avatar
Lukuman O Community Member

Thank you for your reply 

Gabriel's avatar
Gabriel E Community Member

Hello, my Upwork account has 100% profile completeness but has not been verified? What could be the issue uptil now?  

Andrea's avatar
Andrea G Community Manager

Hi Gabriel,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

 

~Andrea
Yolanda's avatar
Yolanda S Community Member

My account is 100% completed, however how do I get the account verified and get the blue tick? 

Andrea's avatar
Andrea G Community Manager

Hi Yolanda,

 

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

 

~Andrea
Chy's avatar
Chy W Community Member

hey, this is is regarding my support Request #38526780, I'm not able to apply to jobs because I am required to upload my ID, i made "too many tries" and i have to get in contact with customer support. It's been 2 days way to long can somebody please respond to my support ticket? it's shouldn't be this hard to contact customer support ridiculous!!

Latest Articles
Featured Topics
Learning Paths