Solved: Re: About identity-verification - Page 48

Valeria K · ‎09-01-2022

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

Andrea G · ‎09-01-2022

Hi Roman,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

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Abhishek K · ‎01-20-2023

Hi Pradeep,

Thankyou for the response.

Dhruv A · ‎01-20-2023

I have input my verification documents twice and it hasn't accepted it yet, it is a very slow process and my account needs to be verified by 24th! I will lose all progress please help! It didnt accept my transport license too even though there was nothing wrong with it! Please do something I dont want my account to get suspended

Arjay M · ‎01-20-2023

Hi Dhruv,

I have reached out directly to the team handling your case. I'm pleased to inform you that your ID is now verified. You should be seeing the ID Verified badge on your profile for confirmation. Let me know if you need further assistance.

~ Arjay

Dhruv A · ‎01-20-2023

Thank you so much!

Kate C · ‎01-20-2023

Hello,

I have waited for over a week to receive an email with information on how to re-submit my ID verification. Is there anyway to speed up this process? Or, at least, get a response?

I have become exhuasted by the Get Support chatbot and when the phone support service would not help me since I am 'not an enterprise.'

Arjay M · ‎01-20-2023

Hi Kaitlen,

Thank you for reaching out to us. I have also reached out directly to the team handling your case and one of the members has reached out to you via email with more information and instructions on how to complete the process. Feel free to coordinate if you have questions or need further assistance.

~ Arjay

Polvon Z · ‎01-21-2023

Hello, I want to verify my identity, but the passport photo is not very clear, if I send this blurry photo to the workplace, will it block me?

Polvon Z · ‎01-21-2023

Thanks in advance for your reply

Polvon Z · ‎01-21-2023

I can't access the identity-verification page, it says 404 found

Polvon Z · ‎01-22-2023

When I try to verify my identity, it says 404 found, can we just ignore it?

Polvon Z · ‎01-22-2023

https://www.upwork.com/ab/identity-verification/ this page👈

Polvon Z · ‎01-22-2023

Hi, your upwork profile ID is verified but I can't verify it says 404 found what can I do?

Annie Jane B · ‎01-22-2023

Hi Polvon,

Please refer to my response to you on your previous post. The ID verification cannot be requested.

~ AJ

Polvon Z · ‎01-22-2023

https://www.upwork.com/ab/identity-verification/ in this page

Annie Jane B · ‎01-21-2023

Hi Polvon,

Thank you for reaching out to us. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

~ AJ

Sidra A · ‎01-21-2023

Hi,

I got an ID verification issue as I was tryong to buy new connects but my mastercard was not working with that so I put my husband's card details and now my account is going under ID verification process.

In ID verification I have put my husband's ID card details because they were showing his name and it was not editable.

Can anyone help me with this?

Regards,

Sidra A.

Luiggi R · ‎01-21-2023

Hi Sidra,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi

RekhaS R · ‎01-22-2023

My id got verified... again showing its pendjng

Yamin S · ‎01-22-2023

Hi Rekha Be patient Upwork is not available for 48 hours then it will be verified

RekhaS R · ‎01-22-2023

Hello Rekha,

We have reviewed your submission for ID verification. Unfortunately, we were unable to approve the ID because the profile name on your Upwork account violates the policy governing profile names.

The profile name on your Upwork account must meet the following criteria:
1-First name and last name may not include initials only
2-First name and last name cannot include names of companies, fictitious names, made-up words, etc.
3-First name and last name may not include qualifications or honorifics such as Dr. Mr. Mrs. Ph.D. etc.

You need to update your profile name. Please log in at Upwork.com and go to Settings-> Contact Info.

Best practices for images include:
- Do not crop or alter your image
- Ensure all four corners of your ID are visible
- The image should be clear and in color
- The ID should be a valid government-issued photo ID (not a digital copy, expired or temporary)

Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue

I got mail like

RekhaS R · ‎01-22-2023

I dont have last full name.. I have Rekha s in my ID card... I don't know what the hell is going on

Pradeep H · ‎01-22-2023

Hi Rekha,

Thank you for your message. Please don't hesitate to follow up with the relevant team directly on the same support ticket if you have additional questions regarding your concern.

Thank you,

Pradeep

RekhaS R · ‎01-24-2023

Please verify today itself... because today is last day... my project is running I don't want to be suspended

Nabeel A · ‎01-22-2023

Hi. I'm Nabeel Asad. I joined Upwork last week and got my first order 2 days after. The moment I got hired, there was a message saying to verify my id. It also had links to Upwork's documentation for ID Verification. I understood all of the things but still I have some problems. I would be very grateful if anyone can help me with the following:

• The Address on my ID Card is of my Home Town, but I live in another city. And I've inserted my current address in my profile. Upwork's ID Verification Documentation says that both addresses must match.? What should I do?

• I shaved my head a month ago. Although I have quite a lot of hair, still I'm afraid that the pic on my ID Card and the pic that I'll take to verify my id will not match.

I must verify my id by 25/01/2023. If anyone can, then please help me as soon as possible.

Thank You so much for your time 🙂

Luiggi R · ‎01-22-2023

Hi Nabeel,

Thanks for reaching out. You should go to this page and follow the steps to provide the required documents for your verification. If there's any problem with the information you provide, the relevant team will contact you and let you know if there's anything else you need to do on your end.

~ Luiggi

Identity (ID) Verification