Solved: Re: Visual Verification | Speak with an Agent... - Page 51

f7fdfccc · ‎09-01-2022

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

AndreaG · ‎09-01-2022

Hi Roman,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

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5db9762b · ‎01-30-2023

I've been trying to speak with an agent for identity verification. When I click 'speak with an agent', it won't load. I have a screenshot of where it stays stuck.

AveryO · ‎01-30-2023

Hi Sam,

Have you tried clearing your browser's cookies or using a different browser? Let us know if the issue persists after these troubleshooting steps.

~ Avery

3e7910e3 · ‎01-31-2023

Hi All,. I got an email that my upwork account has been restricted and that I have to complete an identity verification. I have only NIN/NIMC CARD which is an acceptable means of identification in everywhere even in banks and I have also used it for verification on Amazon. I don't understand why upwork keeps rejecting it . It is the only means of identification I have now .

And most painful part is that I have lost clients that want start direct contract with me and other ones I have in my account I couldn't complete because of this hold on my account. Please they should me verify this with our Nigerian national ID card .

Waiting for your favourable response

759e32fa · ‎01-31-2023

Hi Chizoba,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ

12bdf6de · ‎01-31-2023

I passed visual and location verification, but I can not pass ID document verification. I have sent multiple pictures of my driver license and everytime, within 5 minutes it says I haven't submitted an ID document. I do not get any type of notification that it failed or passed. It just asks to verify again.

williamtcooper · ‎01-31-2023

Emmanuel,

You may be resubmitted too quickly and Upwork's system has been frequently slow processing this month. Wait at least a few hours or even overnight so the system can catch up. Have a great day!

NikolaS · ‎01-31-2023

Hi Emmanuel,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

~ Nikola

rb96 · ‎01-31-2023

I've uploaded three different (not blurry) photos of my DL and the system wasn't able to confirm my identity.

bdc2c7f3 · ‎01-31-2023

I uploaded my ID today for verification, but it's taking too long. I'm worried, because I have a contract going on, and my ID should be verified before the 2nd of February so my account won't be blocked. Will you please help me?

ArjayM · ‎01-31-2023

Hi Isbela,

Thank you for reaching out to us and we totally understand how you want your ID Verified as soon as possible. I can also see that you were able to raise a support ticket with your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Please allow our team time to complete the ID review and you should be getting an update within 24-48 hours.

~ Arjay

Identity (ID) Verification