Solved: Identity (ID) Verification - Page 22

Valeria K · ‎09-01-2022

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

Andrea G · ‎09-01-2022

Hi Roman,

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.

If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~Andrea

View solution in original post

Arjay M · ‎10-21-2022

Hi Jonathan,

I have reached out to the team to follow up on the status of your ID Verification. One of the members will be reaching out with more details and assistance on how to complete the process. You can access your ticket here once ready.

~ Arjay

Arifur Rahman T · ‎10-20-2022

Hi There,
There is no Identity verification Option on my setting profile.
How could I get a verified badge?

Pradeep H · ‎10-21-2022

Hi Arifur,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

Allan A · ‎10-21-2022

I need help verifying my ID. It says I have exhausted my trials even though I've uploaded it once.

Christine K · ‎10-21-2022

Contact Help Desk/Support! They are very helpful. They will walk you through the process and undo the upload lock (or explain how to get the lock off your account). It's been a while since I did the identity verification, but I think I needed to upload my drivers license (I'm in the USA...a passport or similar document with your photo on it would probably work) and then I had to do a video Zoom call with them just so they can match my face to the ID.

Pradeep H · ‎10-21-2022

Hi Allan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

Jason Z · ‎10-21-2022

Hi

When can I get the ID verificaiotn badge?

I just got the offer, but I can't see the ID verification request

Arjay M · ‎10-21-2022

Hi Jason,

I checked and it looks like your account doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.

~ Arjay

Sashi S · ‎10-22-2022

So ,the pic on my govt id is like of 5yrs ago which is different from what I look now,I think my previous ID verification failed because of that only,

Now the thing is I can get it updated but it will take some days but upwork says "Verify your identity by 10/23/2022 UTC to continue winning jobs on Upwork"

what should I do now?for now I have other proofs such as college id to prove that person in ID is indeed me.

Annie Jane B · ‎10-22-2022

Hi Sashi,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Sashi S · ‎10-22-2022

Hi Annie,

so the thing is they are asking me to upload other govt issued ids,but the problem is my picture isnt updated at the govt databases from years,I can get it updated but its going to take some time but it says to verify your id by 23 oct UTC,what should I do in this case?You guys are completely ignoring my second question,or you can fix a video call session where I can showcase all of my documents,school's ,college's ,govt ids etc to prove that its indeed me.

Luiggi R · ‎10-22-2022

Hi Sashi,

As Annie mentioned, you already have a support ticket with the relevant team and I'd suggest that you continue communicating with them on any additional questions or concerns you may have about the process, as they're the ones who can best assist you. I can see that you've followed up with them already, note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi

Sashi S · ‎10-22-2022

Hi Luiggi,

You see for now I have everything but not time,you guys are behaving like a double edged sword for me,asking to kindly allow 24-48 hours for the team to follow up but in the same time saying "verify your identity by 23 oct" or otherwise face suspension 😞

Please provide a solution asap,I would be highly grateful.

Sashi S · ‎10-22-2022

By the way, please remember there are many freelancers who are not financially stable or come from developed country like you guys probably do,

For me, I started upwork thinking of it as the best platform out there as it awards you for your skills and hardwork and not by luck like other platforms and sure enough I landed interviews and jobs in the starting weeks,

So please reconsider my issue and stop ignoring by saying it has been forwarded to correct dept who then forwards me the same message "how to correctly send an ID" ,all I am asking is what I am doing wrong and have a solution for this,

There are many threads on upwork with same issue that "Aadhar ID" is getting rejected, please know that is the most important ID verification in India.

Remember if a person is trying this hard to get verified, he/she may not be a scammer always but a person in need.

Peter K · ‎10-25-2022

It's extremely rare for me to criticize Upwork support as usually they are excellent, but I agree in this case 100%. These cut and pastes of the requirements without any explanation of what was wrong with the submitted scans is Kafkaesque bureaucracy at it's worst. I've never seen anything like this on Upwork in more than a decade ofworking here even before it was called Upwork. It's very stressful, and inconsiderate and disrespectful of freelancers. There should be an explanation of why the document was rejected. Then we could try and correct it.

Shaluka W · ‎10-23-2022

Hello,

I cant find Identity verification in my settings section. When I go to the help section it indicates that the page does not exist there either. Can you Please tell me how people are selected for thie identity verification and how is it done and why is it not available for me?

Thank you!

Martina P · ‎10-23-2022

They are selected when they earn money.

Shaluka W · ‎10-24-2022

Thank you Martina

Peter K · ‎10-23-2022

I need to upload a scan of my immigration visa. Except that is simply a stamp in my passport. So what should I upload? Scan of the first page of the passport and the visa? Will your interface allow me to upload multiple scans for the same "document"? Should I scan both onto one page and upload that?

I also have a driver's licence and Social Insurance ID issed in Thailand. And car registration. Why so limited on the documents you accept?
Thanks

Pradeep H · ‎10-23-2022

Hi Peter,

Thank you for your message. I see that the team has already reached out to you via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them directly on the same support ticket if you have additional questions regarding your concern.

Thank you,

Pradeep

Peter K · ‎10-23-2022

Thank you. I did not receive any notification of that support ticket so I really appreciate it. Now I did find it by searching myself.

Peter K · ‎10-24-2022

This is going very badly. They just say the document is not acceptable with no explanation as to why and close the ticket. It's a scan of my bank statement. I cannot show "all four corners" of an online document if that is the reason.
They do not provide me a way to show my immigration visa as I would need to upload both the first page of my passport with photo and details and the visa stamp itself.
I really need some thoughtful help through this bureaucratic nightmare

Arjay M · ‎10-24-2022

Hi Peter,

We certainly understand that you want this resolved right away. However, I can see that the ticket's still open and we highly suggest you coordinate with the team through that ticket so that they can assist you accordingly. Feel free to check this page for updates.

~ Arjay

Peter K · ‎10-24-2022

Let me ask you a generic question. There is an option to change one's profile to match the location - something like that. Does that mean, just using me as an example, lying and saying I am actually in Canada? If that is not it can you explain just what that option means? I'm sure I am not the only one that is interested.
Thank you.

Annie Jane B · ‎10-25-2022

Hi Peter,

AJ here stepping in for Arjay. Our team actively checks any changes made to the account and will directly contact the users to verify the information.

We highly suggest that you communicate with the team currently assisting you in order to complete the verification. As of writing, I can see that the ticket status is open and the assigned agent to you will respond as soon as they can.

~ AJ