Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hello, Upwork community,

I am trying to verify my ID, but after I took a picture, and uploaded my ID I got this popup - You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

I appreciate any help to resolve this. Thanks

[#3]

Hi Maryam,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#4]

I get the same message when I try to submit proposals. It's been almost 3 weeks since I submitted a support ticket and I've received no assistance. If you figure this out, please post here so we can all benefit!

[#5]

Hi Jerry,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#6]

Hi,

I joined the platform a few days ago and just uploaded my driver license because it requested me to upload it when trying to submit my first proposal.

But it said "we couldn't authenticate the ID you uploaded" and I'm not sure why.

Could anyone help me on this matter?

Thank you!

[#7]

Hi Brandon,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#8]

I completed my first job today but I can't find where to verify my identity. Please help 

[#9]

Hi Adejumo,

I have checked and your account doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#10]

Action required: Your account has been restricted until you complete Identity Verification. Get started.

I tried to submit the Id card verification many times and the issue occurs. I wrote an email to the Support team and got the Link, but it did not work when I clicked the link. 

What should I do next? How make my account usual?

Please solve my issue

[#11]

Hey Linh,

The best way would be to work with support on this.  Moderator on the forum will prob. reply here and guide you.

[#12]

This means a lot to me.🤗

[#13]

Notified moderator for you

[#14]

Hi Linh,

Thank you for your message. I can also see the ticket that's been raised with your concern. It looks like the team has provided more information about the status of your account and instructions on how to resolve the issue. Kindly try this page for you to access your ticket or you can also reply to the email if you need further assistance.

[#15]

Thank you for your information But I can not access the Link. 

[#16]

Hi Linh,

I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

You can also log in to your profile, click the question mark icon on the upper right corner of the web page, and click on 'Disputes' to access your support tickets.

[#17]

Hello, already like few weeks i fill up my profile for 100% and still dont't get verify option? How long usualy need to wait for this ? Cause as i understand its huge plus for clients if i verify my profile. Thank you.

[#18]

You will be asked to verify your profile once you get your first contact. Upwork will notify you. You can not ask for it.

[#19]

For three days in a row now, I am asked to verify my identity.  Everytime I do the verification, it says the verification is good.   Then the next day comes and I get the same notification to verify my identity.  I am starting to get uncomfortable doing this because I am not sure this is UpWork asking me for this.  Why does this keep happening?

[#20]

Hi Christopher,

I'm sorry for the inconvenience. I'll have one of the team members review your case and assist you further via a support ticket. You can access your ticket and coordinate with the team on this page.

[#21]

Everytime I try to verify my ID the website denies it because it says my account name isn't the same name as my ID name. I can say with 100% confidence it is because it's my name.  I am becoming so frustrated because I can't accomplish anything without the ID verification, and I'm not sure if it's coming from my end or not. 

I have tried contacting support but they never respond. I even created a new email and new account to try and resolve the issue but it still is not working. Any type of help would be greatly appreciated.

[#22]

Hi Ellianna,

I'm sorry for the inconvenience this may have caused you. Please understand that help ensures a professional, secure marketplace that everyone can trust, we’re moving toward requiring all active talent to verify their identity. Also note that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS.

I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. Kindly expect an update here once your case is fully reviewed.

[#23]

Hello Upwork,

I got my first job and I am working on it. how can i verify my identity because I did not get any email or notification.

[#24]

Hi Zeeshan,

I have checked your account and it looks like it doesn't need further verification yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#25]

Thanks Arjay for the reply, however I'm not so clear. What can you say about my verification, why have I not gotten one and do you advise I change my location, hope I won't be penalized?

[#26]

Hi Divine,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

Thank you,

Pradeep