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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Betty's avatar
Betty A Community Member

Hello!

A few days ago I got this notification: Action required: Verify your identity by 11/10/2022 UTC to continue winning jobs on Upwork.

I went through all steps (I took picture of my national ID and selfie), but I'm still waiting for a review.

What can I do now?

The deadline is today.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Betty,

 

Thank you for your message. I am pleased to inform you that your account is verified now.

 

Thank you,

Pradeep

Tin's avatar
Tin N Community Member

Hi, I have uploaded required document on 3 Nov 2022, but I am still facing this issue ''Action required: Verify your identity by 10/11/2022 UTC to continue winning jobs on Upwork."Kindly assist to resolve this prob.

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Tin,

 

Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your account has been verified now.

 

Thank you,

Pradeep

Celline's avatar
Celline B Community Member

Upwork keep on denying my TIN ID for unknown reasons. I re-submitted my ID multiple times and still no reason why you kept on denying my ID. It clearly shows all the required details to be verified so I don't understand why you're doing this to me.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Celine,

 

Thank you for your message. I am sorry to hear about your verification status. I can see that the relevant team notified you about the status of your verification via this support ticket already. As mentioned on the ticket, the team was unable to validate your ID due to the image quality (cropped/adjusted/altered). Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. 

 

Thank you,

Pradeep

Watson's avatar
Watson T Community Member

Hi I'm trying to verify my location. Even though the country on my profile and my ID is the same I keep getting "Country should match you ID" message. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Watson,

 

Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your location has been approved now.

 

Thank you,

Pradeep

Nneoma Gold's avatar
Nneoma Gold I Community Member

Hello Upwork support team. Take my Greetings, I am an upcoming freelancer and I just my first job. 

I submitted my Identification card on Monday 7/11/2022 yet my account is not verified. Please kindly look into it as it is taking too long.

 

Thanks for your time 

Nneoma Gold.

Nneoma Gold's avatar
Nneoma Gold I Community Member

I also did the face verification.

Nil's avatar
Nil E Community Member

I'm on the same boat. I'm worried about my proposals being withdrawn on 15th if it's taking this long to verify my ID. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Nneoma,

 

Thank you for your message. I followed up with the team handling your request and I am pleased to inform you that your Upwork account is verified now.

 

Thank you,

Pradeep

Nil's avatar
Nil E Community Member

I've submitted a photo of my drivers license and selfie for ID verification. But it has taken longer than what it says on the page so now I'm worried about my account being put on hold on 15th. I have many proposals that aren't concluded yet and I don't want to miss those opportunities. Is there anything I can do to speed the process?

Andrea's avatar
Andrea G Community Manager

Hi Inci,

 

You should be able to see the badge on your profile now.

 

~Andrea
Doyle's avatar
Doyle O Community Member

Hello,

 

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

 

Andrea's avatar
Andrea G Community Manager

Hi Doyle,

 

I checked with the team and you should have the badge on your profile already.

 

~Andrea
Carla Bianca's avatar
Carla Bianca M Community Member

Hi, having trouble clocking in since im gonna start my work. Is it normal that I cant clock in since you haven't verified my identity yet? I sent and submitted my ID a week before. When can I be verified?

Arjay's avatar
Arjay M Retired Team Member

Hi Carla Bianca,

 

I have reached out directly to the team handling your account and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as a confirmation. Let me know if you need further assistance.

 

~ Arjay
Upwork
Sana's avatar
Sana N Community Member

Hi,

I want to get my account verified but I can not see any option there in settings. Please enable my identification verification so that I could do it and be able to get projects. 

It has been a long time now but I have not received any invitation. So I want to get verified now.  May be it helps me in getting projects.

 

Regards,

Tayyaba Sana

Pradeep's avatar
Pradeep H Retired Team Member

Hi Sana,

 

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
 
Thank you,
Pradeep
Joy's avatar
Joy E Community Member

Hello @moderator.

I have uploaded my ID since 3 days ago and up till now it says it's still in review. Please I'm running out of time. What's the way forward?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Joy,

 

Thank you for your message. I have followed up with the team handling your request and I am pleased to inform you that your Upwork account is verified now.

 

Thank you,

Pradeep

Degui's avatar
Degui A Community Member

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

 

Would appreciate your urgent support with this process as we need to hire freelancers

Arjay's avatar
Arjay M Retired Team Member

Hi Degui,

 

I have reached out to the team handling your case and one of the members has sent you an email with more information along with instructions on how to complete your ID Verification. Feel free to coordinate with the team through that email if you have questions or need further assistance.

 

~ Arjay
Upwork
Ernest's avatar
Ernest C Community Member

Hi there. 

 

I'm having issue's verifying my profile and earning the verified badge, the "Identity Verification" tab is not available on my Upwork setting. Please check and help how to verify my profile.