Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi, I'm new to upwork and got a notification to verify my ID, and have sent my national id photos (on the 27th) and passport photos (yesterday) along with a selfie about 4 days ago and am afraid that it won't be verified on time, before the 4th of Dec. It keeps saying they are reviewing it and may take up tp 1-3 days and it is still not approved yet. Is there anything that can be done to get it approved? 

[#3]

Hi Odongoo,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#4]

[#5]

Hi Mark,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

[#6]

Hello Upwork,

I submitted my documents for ID verification last Saturday. As they have said this will take up to 1-3 business  day, I have waited. But, now 6 days passed still I haven't heard anything from them. How long does this usually take?
"Could you please help me check!"

[#7]

Hi MD,

You should be able to see your badge on your profile now!

[#8]

Yes. Now the badge is visible and done the verification. 

Thanks ~Andrea

[#9]

I have submitted all documents with my Selfie. But still my I'd verification request pending since two weeks. Please verify my As Soon As possible.

[#10]

Hey Abdul, your Profile is online, active and has a sale. Why do you think it's not verified? Thanks!

[#11]

Try to contact upwork support team.They will verify it manually and soon.Use "get support"

[#12]

Hi Abdul,

I have reached out directly to the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. Let us know if you need further assistance.

[#13]

I've made an account with Upwork and I am stuck at the verification of my email step because I am not recieving any verification mails. I've tried for hours on end but even after requesting multiple resends, the mail just won't come.

I've checked the junk folder and the spam folder and contact Gmail support too, and they tell me the mail never reached their servers.
I haven't recieved an email from Upwork on signing up or for verification.

Can somebody help me resolve this issue please!

[#14]

Hi Muhammad,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. 

You may want to check this help article for more information. 

[#15]

I am talking about the email verification that I'm trying to complete as I can't set up my profile because it is not letting me through without verifying my account.
There is no email that I am getting from Upwork except the community welcome email that I recieved from Upwork.

[#16]

I have got two questions. The first one is I accidentally uploaded the wrong id document image in the id document verification and the deadline is the 6th of December, so I need to upload the correct id document before the account gets locked because I have gotten nearly an offer, but if the account gets locked on the 6th of December, then how I would work?

The second question is I just worked on an hourly job; the contract ended 3 hours prior to the 1st of December which I can see in "All Contracts". As a rule of thumb, I have given the review as well to get the feedback depicted.

But my "work history" is blank, and no funds are shown. 
You know the importance of Work history with jobs, reviews, and id issues.

Moreover, I have submitted the relevant documentation to the team.

Today is already the 2nd of December, and no one has responded yet.
Kindly assist me with all of these concerns!

Thanks in advance.

[#17]

Hi Shayan,

Thank you for reaching out. We certainly understand why you want this issue resolved immediately. I can see that you've already raised a support ticket regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. You can access your tickets and coordinate with the team on this page.

[#18]

Reviews account change settings update send letter emails to post details to the admin supports freelancers in upwork community forum.

[#19]

How long should I wait for the Upwork email for ID verification ?

Thanks .

[#20]

Hi Elaine,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

[#21]

If you get first order., than you can see this menu/notification. Otherwise this menu/notification not show

[#22]

Usaually always that happen but I am pretty sure it’s required

[#23]

Hello Upwork community care,

I was submitting my ID verification. But My identity could not be verified yet. Kindly review and verify my account. I  really appreciate if you resolve this issue as soon as possible. Thank you 

[#24]

Hi Hamza,

I have escalated this to our verification team. Please allow the team time to check. If the team needs further information, they will contact you directly. 

[#25]

Thank you. I really appreciate you to resolve my issue. 

[#26]

You’e welcome!

Mary