Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Joanne Marie P and team,

I'm please to inform you that I was submitting my ID documents and visual verification but my account verification couldn't be completed yet. My documents still in under review for to long. How much time is taking to complete the identity verification. I'm really thankful to you please resolve this issue as soon as possible. 

[#3]

Hi Hamza,

Thank you for your message. I am pleased to inform you that your Upwork account is verified now.

Thank you,

Pradeep

[#4]

I resided in a different city when I signed up for Upwork and provided my current address.

Now that I am in my hometown, I have updated my address accordingly. I was unaware of the policy regarding address changes. I received an email requesting that I verify my address using a government identification document within 7 days. 

My inquiry to the Upwork community is whether Upwork would check my location address or whether there may be a problem with having the same address. Because at the time of verification, they did not raise any objections regarding the current and permanent addresses. 

My account was accepted after I uploaded the same identity card confirmed during sign-up.

My home and bank address are the same.

Regards:

Asif

[#5]

Hi Asif,

Thank you for reaching out. Our team actively reviews freelancers' profiles and should this raise any red flags, we will reach out to you with instructions on how to correct this.

[#6]

Dear Aj,

I did not understand your point..

[#7]

Hi Asif,

The request for verification was to make sure your account is up-to-date and secure. At the time you registered, we didn't have to question the difference between your present and permanent address but any changes on the account will trigger our system to check whether this is true and was done by the account owner, hence the verification request.

My point was, if your addresses or any information on your account for that matter does not raise a red flag, you don't have to worry as the verification request was simply to secure your account by making sure the change was initiated by you, and not anyone else.

[#8]

Thanks AJ.
I have submitted my ID. They asked to wait for one business day...

[#9]

Hello, 

I am making this post on behalf of my colleague and friend. He has an Upwork account that is on hold. 

**Edited for Community Guidelines**

He has verified his identity and sent the required documents to Upwork; however, they have yet to be reviewed and verified by Upwork. He has completed the Visual Verification, but his ID Document verification is still under review. 

It has been months last he sent his ID for verification and Upwork hasn't given him any response. Ironically, he has the 'verified' blue badge next to his Upwork account.

**Edited for Community Guidelines**

Could the moderators do him a favor and check his account? He couldn't make a forum post because his account is on hold.  

Thanks. 

[#10]

Hi Mian,

I'm afraid that for privacy reasons we can't discuss the details of another user's account. You can advise your friend to get in touch with our support team directly by clicking the "Get Support" button that shows at the bottom right corner of the Upwork Help page.

[#11]

Good day. I have complain about my ID and visual verifcation. Its been few days now but im still not verified. I'm very excited to work with your platform hopefully you can help me with my problem. Thank you so much

 

[#12]

Hi Naseer,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#13]

Due to technical difficulties we are unable to process your request. Please try again later. on upwork 

it show me this meassage when i uploade my national id.

how can i solve it ?

[#14]

Hi Yusef,

I can see that there's already a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#15]

How do I get verified? Till now I don't have a verification badge..

Thanks!

[#16]

Hi Justin,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

[#17]

Thank you! Hope to receive my ID Verification soon.

[#18]

After receiving an invitation for identity verification and succesful visual verification, I have submitted my passport, but I kept seeing this message popping. 

You only have 4 days left to verify your identity, to avoid a hold on your account.

You can go to your settings page anytime before your time expires, to get verified. But I have already submitted and there it says my documents are going to be reviewed in 1-3 business days, This is my second time submitting my passport. What can I do to avoid a hold on my account ?

[#19]

Hi Dilamo,

I can see that the relevant team has already reached out to you via a support ticket with more information. You can access your tickets here. If you've already followed their instructions, kindly allow more time for the review to complete. The team will let you know if there's anything else you need to do. 

[#20]

I can't submit any more proposals. I have 26 remaining connects. The 'submit a proposal' is grayed out and unresponsive.

I am just left with three days to verify my identity ... I don't know what to do, I had already submitted the copy of my passport before reading a reply from the Upwork that  they are looking for a clearer copy of my passport because I have just received a message telling me that upwork is unable to verify my document. I have tried to scan my passport with more clarity by  now after receiving a message about the issue. And please I would like to be contacted by the relevant team before any action is taken against my Upwork account, and I would like to settle the matter with a video call with an agent. I would like to be contacted as soon as possible.

[#21]

Hi Dilamo,

I have reached out directly to the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be receiving a response from the team and the ID Verified badge should be appearing on your profile as confirmation. Let me know if you need further assistance.

[#22]

I have submitted my ID verification a couple of days ago when will I be able to submit proposals and have my identity be verified on Upwork?

[#23]

Hey Jatori, give Upwork a few business days to get to the project. Have a great evening!

[#24]

Hi Jatori,

Thank you for your message. I am pleased to inform you that your account is verified now.

Thank you,

Pradeep

[#25]

I see a lot of up work profiles that are ID Verified. I tried to look for this option but couldn't find it anywhere.

How can i get my profile verified

Please Help!!

Thanks,

Mayank

[#26]

I think it's different for everybody. Upwork made me verify before being able to accept my first job. Not sure if this is the standard, just sharing my experience. Hope this helps.