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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Gafonse's avatar
Gafonse D Community Member

There is no option in the setting to verify my ID but I cannot start filling job proposals until this is completed. What can I do?

Arjay's avatar
Arjay M Retired Team Member

Hi Gafonse,

 

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. 

 

Please note that you can still submit proposals to potential clients even without verifying your account. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Saqib's avatar
Saqib J Community Member

Hello there, can anyone, please let me know, i fill the steps for id verifications on yesterday. And i didn't get any response yet. Upwork had email me again to follow the steps and verify the account. But the options are hide to fill again. Please any one help to verify my account.  Today's last day of verification.

thanks

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Saqib,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork
Ilay's avatar
Ilay R Community Member

Hi I'm a new freelancer at Upwork and recently I've been trying to verify my identity in the settings. The first time I tried verifying I made a mistake by uploading a fake profile picture(a picture from Google), then I got an email saying that my account cannot be verifying due to an ummatching profile picture. So I uploaded a real picture of my face and tried to verify again. Today I got an email saying that my account will be suspended if I will not verify it. I don't know if they got my second email or not. Did it happen to anyone too that can tell me what I can do? I'm bit nervous...

Rimsha's avatar
Rimsha S Community Member

Hi Ilay,

 

To verify your Upwork ID, follow these steps:

  1. Log into your Upwork account and click on the "Settings" tab in the top menu.

  2. Under the "Account Settings" section, click on the "Verify Identity" tab.

  3. Follow the on-screen instructions to upload a clear, high-quality photo of your government-issued ID (e.g., driver's license, passport, or national ID card). Make sure that the ID is valid and not expired.

  4. Submit the ID for verification by clicking on the "Submit for Verification" button.

  5. Wait for Upwork to review and verify your ID. This process may take up to 72 hours.

  6. If your ID is successfully verified, you will receive a notification from Upwork. If your ID is not verified, you may need to provide additional documentation or try again with a different ID.

Note: If you are unable to verify your ID online, you may be able to verify your ID in person at a local Upwork office or through a video call with an Upwork representative. Contact Upwork customer support for more information on these options.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ilay,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Esmaeil's avatar
Esmaeil M Community Member

Why are you guys telling insane things constantly!?

Upwork removed this option from the setting 

I couldn't believe keep reading these comments 

not helping, all I know it's like exploitation people to make community active discussing primary issues!

do some thing about it 

UPWORK ITS ALMOST IMPOSSIBLE TO GET A JOB AS UNVERIFIED FREELANCER

Esmaeil's avatar
Esmaeil M Community Member

that was your last chance maybe!

becsuse I've never seen the verification option you accessed, just start over

Cassie's avatar
Cassie H Community Member

I can't apply to any position because it ask me to verify my ID. But whenever I click "Verify your ID" button, it redirects me to a blank page. Already cleared cache & cookies but same thing. Also made a report about this to your support

Nithya's avatar
Nithya M Community Member

Same issue, have tried more than 1 device and more than 3 browsers. It does not work on Mobile app too. Have raised a ticket with 'Get Support'

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Cassie,

 

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. 

 

Please note that you can still submit proposals to potential clients even without verifying your account. You may want to check this help article for more information. 


~ AJ
Upwork
Esmaeil's avatar
Esmaeil M Community Member

How can I downvote your response!?

place another button to see how many downvote you may get 

dear Annie, that little blue tick is an accreditation from the platform we working within, without it your thousands articles wouldn't help 

I hope you just say "I understand you"

 

 

Arjay's avatar
Arjay M Retired Team Member

Hi Esmaeil,

 

Arjay here stepping in for Annie Jane. I certainly understand your disappointment and your feedback really means a lot to us here. However, downvoting a post/comment is currently not an option. I'll make sure to pass this over to the appropriate team for review. We'll surely let you know whenever we have updates with this feature. 

 

~ Arjay
Upwork
Muhammad's avatar
Muhammad J Community Member

hello I'm new here , i just want to know that how i'll get blue tick to my profile so the client will accept my proposal ?..... my profile is 100% complete 

Esmaeil's avatar
Esmaeil M Community Member

almost never

Leonardo's avatar
Leonardo R Community Member

Hi, I just got my first contract and identity verification was requested after I accepted the contract. I provided the requested information right away. My question is, if for any reason Upwork rejects my identity verification, what will happen to my account? Will I be able to still working on my current contract? Will I have some problems getting my payments?

Leonardo's avatar
Leonardo R Community Member

Hi, I just got my first contract and identity verification was requested after I accepted the contract. I provided the requested information right away. My question is, if for any reason Upwork rejects my identity verification, what will happen to my account? Will I be able to still working on my current contract? Will I have some problems getting my payments?

Igor's avatar
Igor D Community Member

I can't respond to projects. They ask me to verify and send me to a blank page (((
I can't reply to more than one project! Everywhere they ask for verification and by clicking on the button they are sent to an empty page.

P.S. Is this a bug or a feature?

Arjay's avatar
Arjay M Retired Team Member

Hi Igor,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. It looks like the team has responded with updates about your concern. Feel free to coordinate with the team if you have questions or need further assistance.

 

~ Arjay
Upwork
Ugyen's avatar
Ugyen D Community Member

I did my ID verification 3 days back & haven't heard back. I am getting an email that my account will get suspended on 24 December. Also I am getting an email that identity verification is past due though I did it few days back. Will I still be able to work on my current contract and submit work to the clients even if my account gets suspended? 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ugyen,

 

Thank you for your message. I am pleased to inform that your account is verified now.

 

Thank you,

Pradeep

Ugyen's avatar
Ugyen D Community Member

Okay, thank you so much!

Iqra's avatar
Iqra A Community Member

Hello, I've submitted my ID for verification a day ago, but it is still showing the "We're reviewing your ID, which can take up to 1-3 business days.

 

Please resolve this issue.

 

I wouId be grateful to the Upwork Support

 

Thanks

Pradeep's avatar
Pradeep H Retired Team Member

Hi Iqra,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep