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Roman's avatar
Roman B Community Member

Identity (ID) Verification

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

 

 

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Roman,

 

If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.

 

You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

 

Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.



If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.

 

 

 

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~Andrea

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1,259 REPLIES 1,259
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Svetislav,

 

Thanks for reaching out. I've notified the relevant team of your concern and can confirm that your submission is still under review. Kindly allow 24-48 hours for the team to finish their review.

~ Luiggi
Rajesh's avatar
Rajesh S Community Member

750020DE-A779-418F-BE85-D78B92A994B2.jpeg

I have already submitted my documents for identity verification 6 days ago but the process is still pending. But now upwork is showing me messages to verify my identity . How do i verify agin when verification process shows it is pending . 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Rajesh,

 

Thank you for your message. I am pleased to inform you that your account is verified now.

 

Thank you,

Pradeep

Jeams's avatar
Jeams D Community Member

Hello sir,

 

I am also facing same issue. I have submitted identity and self 2 days ago, but still its in review. To day i got email and asking to verify identity within 24 hours.

 

Please help me.

 

Thanks

Pradeep's avatar
Pradeep H Retired Team Member

Hi Jeams,

 

Thank you for your message. I see that the team has already reached you via a support ticket to share the status of your submission. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Igor's avatar
Igor B Community Member

Hello, I have already tried my verification 2 times and so far nothing, I need to work and I will not get more contracts for this.

my email is **Edited for Community Guidelines**

Pradeep's avatar
Pradeep H Retired Team Member

Hi Igor,

 

Thank you for your message. I am pleased to inform you that your account is verified now.

 

Thank you,

Pradeep

Chirag's avatar
Chirag G Community Member

Hii guys , I am upwork freelancer and My account need identity verification , But due to My personal problems only thing is i uploaded my Collegue picture as profile photo Because My photo can effect my carrier too , What should i do , i am unable to change it now and verification also not succed , Please help 

Martina's avatar
Martina P Community Member

This is entirely up to the platform how to handle this. They might forgive the ToS violation, or not. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Chirag,

 

Thank you for your message. Our team will review your submission and notify you if they need further information from you.

 

Thank you,

Pradeep

Chirag's avatar
Chirag G Community Member

Yes , Please Help Me I am able to do video call verification too , thanks

Aisha's avatar
Aisha I Community Member

 Hello,

 

I have done my ID verification 48 hrs ago but my profile still says I am yet to as am yet to get feedback. Please can someone assist me so my account doesn't get suspended tomorrow?

Best Regards

Robert's avatar
Robert D Community Member

I tried uploading my ID and I keep getting an error.  A case was opened but now the link is gone.  Is there any way to resolve this?  Is there a department I could speak to directly?  This has been a multi day issue that I feel could have been resolved in a 5 minute call.  

Edrise's avatar
Edrise T Community Member

 Oh I had that problem.  The photos you take with your phones are only 5Kb or 4Kb.  You need to scan it in a scanner at the Library.  You get a 458Kb image on your USB.  It uploaded right away.

Robert's avatar
Robert D Community Member

Thanks, I will try that.  

Arjay's avatar
Arjay M Retired Team Member

Hi Robert,

 

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork
Teodick's avatar
Teodick E Community Member

Dear Upwork Team.

I am Teodick Esmail.

Please verify my Identification.

I did verify my ID in December 16th, but it wasn't verified yet.

And I was emailed from Upwork team like this. "Your account will be suspended in 2 days without ID verification"

I uploaded my ID card and took my SELCA with a smile.

What's the problem? Please help me.

Please continue to type this and send thru community.

Thanks!

Arjay's avatar
Arjay M Retired Team Member

Hi Teodick,

 

I have reached out directly to the team handling your case and I'm pleased to inform you that your ID is now verified. You should be seeing the ID Verified badge on your profile as confirmation. Let me know if you need further assistance.

 

~ Arjay
Upwork
Lorelaine's avatar
Lorelaine N Community Member

Hi,

 

I already accomplished the ID verification process few weeks ago but it's still currently pending. Today, I received an email that I only have 1 day left to process or else my account will get suspended. I attached screenshots.

 

Hoping for your assistance.  

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Lorelaine,

 

Thank you for reaching out. I see that you have a support ticket regarding this and that your ID has been approved. Feel free to update the support ticket should you have further questions or concerns.


~ AJ
Upwork
Erdinc's avatar
Erdinc T Community Member

https://prnt.sc/yDoqdX2ldSdL

Hi. Could you help ? I took my ID photo. I sent. I took a selfie. I sent.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Erdinc,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Erdinc's avatar
Erdinc T Community Member

Solved. Thanks Annie

Abu Bakar's avatar
Abu Bakar S Community Member

Hi, I am Abu Bakar

I can not find ID vefification option on settings.

Please help me to verify my ID.

Alexandra's avatar
Alexandra F Community Member

I'm having the same issue with the page not loading. I submitted a ticket and will let you know if they respond!