Identity (ID) Verification

[#1]

Hello, I'm sat here losing my mind actually.

So I had issues with my Payoneer card and my account was disabled. But I did not remove it from my Upwork. Got a message 8 days ago from Upwork that I needed to reverify. I sent my digital NATIONAL ID on my phone to verify, it was rejected three times even though I explained several times. Used Friday and Monday to process a new one at the local government building in my city and got the official national identity slip I used to verify my account in the first place. It just got rejected again. WAS told it's a photocopy that a colored one is needed. On my life I have never seen a colored version of the official national identity slip in my country. Only colored thing I know we have is the identity card itself and that takes  months to process. HELP 

How will I get color when that's the official thing here and I actually also used it to register on Every single platform I've ever needed to reg my national identity on?

Dying...

Edit: The slip is issued by the NATIONAL IDENTITY MANAGEMENT COMMISSION (NIMC), Nigeria.

**Edited for Community Guidelines**

[#2]

Greetings sir. I am writing in the hope that you will finally help me
resolve my location verification situation. I apologize if this post will
be a little long, but I simply need someone to listen to me and help me.
When registering, I sent my passport. I am a citizen of Bosnia and
Herzegovina (Sarajevo), but I have been living in Republic Serbia for
almost 4 years. I have been working on the Upwork platform for almost 2
years. I live here because I got married in Serbia, more precisely in
Mladenovac, which is one of the municipalities in Belgrade. Yesterday I
uploaded my document confirming my address in the Republic of Serbia. I
received that document at the police station, with a seal, and I sent the
scanned document in PDF format. Guess what, I WAS REJECTED. I want to know,
if I need to submit an official state document, how can it be rejected? I
am not a fraudster and I do everything honestly and in good faith. When I
first registered on the site, I could have put the address of the country
that is on my passport, but I didn't do that BECAUSE I DON'T LIVE THERE
ANYMORE, but in Serbia. I work from here and that's why I have the address
where I have been physically for almost 4 years. If you need my marriage
certificate, if you need information about my husband, who is a citizen of
Serbia, because the reason for my stay is marriage, I can send you
everything, but just TELL ME PLEASE! Since I come from Bosnia and
Herzegovina, which together with Serbia used to form Yugoslavia, I DO NOT
NEED A VISA, because our countries have bilateral agreements. I hope that
it is in our mutual interest to continue our cooperation, which is more
than excellent. If nothing else, I hope that you have someone from Serbia
in your team, who is a moderator, member of the customer support or an
administrator, with whom you could talk, and who would explain everything
to you in more detail and confirm everything that I have written so far.

Warm regards,

Sabina Petrovic.

[#3]

Hi Sabina,

I'm sorry to learn that you're having difficulties verifying your location. However, I can see that you've been in contact with the appropriate team about the issue via email, and support tickets have been set up with your case as well here. 

I took a closer look at your account and can confirm that your location is now verified. You can see the ID Verified badge on your profile as confirmation. Feel free to coordinate with the team through the support ticket if you still need further assistance with your account and they will surely assist you accordingly.

[#4]

Hi Annie Jane, 

I'm kinda exhausted as I have already provided my NBI clearance but still no emails were sent regarding confirmation of my identity. It's been a month that I've not received a confirmation. I cannot opt to use selfie verification as no information is available in my profile. Please assist. 

 

[#5]

Hi Christine,

I checked and it looks like you were able to complete the verification that was requested by the team. Please note that this verification request was not related to the Identity Verification Badge. 

[#6]

Alright, then how would I be able to have the verification badge? The only one that's missing is visual verification and it doesn't have the option in my profile. Please respond. Thanks! 

[#7]

Christine, it doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#8]

Hi there.

I'm looking for help regarding the verification process. On March 29th, I received a notification from Upwork telling me to verify my identity, giving me a maximum date of April 5th to verify. I completed the process the same day I received the notification, and it has been almost a week with no change in the status. May I request for help with my case?

[#9]

Hi Carlos,

Thank you for reaching out to us. I followed up with the team handling your case and they will review your verification as soon as possible. 

[#10]

Hi Nikola,
I have the similar issue. I have uploaded ID and it was rejected. I read the requirements for ID verification, and the only thing which is missing on the ID is sdrees, since my ID has chip installed and the data about adress is on that chip. I don't know if this is the reason why my ID isn't validated, becouse I read that for passport the adress isn't mandatory.

[#11]

Hi Djuro,

Thank you for your message. I checked with the relevant team and they have confirmed that your document was rejected due to a name mismatch. Please note that your registered name on Upwork must match your ID documents.

Thank you,

Pradeep

[#12]

Thank you Pradeep,
I have updated the name but my name starts with letter "Đ" and it is missed from my name contact info in the profile settings from some reason.
It seems that system doesn't accept this letter. 

[#13]

Thanks for the complete explanation

[#14]

Hi AJ,

   I just recovered my account and regain access. It is asking for ID verfication. But when i try to do - It shows different name above the Date of Birth. Please Asisst.

-Zeeshan Rasul

[#15]

Hi Zeeshan,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#16]

Hi, yesterday I uploaded an old ID by mistake and is pending for approval.

[#17]

Is solved, thank you

[#18]

Hi Santos Abraham,

Thank you for reaching out to us. I've reached out directly to the team handling your case and they confirmed that your ID is now verified. You can now see the ID Verified badge on your profile to validate the action taken on your account.

[#19]

My account has been up for a year and I do not have a verification notification can anyone help , it is an object for me to make clients 

[#20]

Hi Mateo,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. 

Don't worry! There's no restriction on your account so you can submit proposals to potential clients without problems. You may want to check this help article for more information. 

[#21]

Hi annie, 

I got the same problem. In my account settings the identity verification menu did not appear. Please help me 

Benny

 

[#22]

Hi Betty Tan,

I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#23]

Hello, please review mine, I am still waiting, I am willing to reverify if need.

Thanks.

[#24]

Hi Leo Marco,

Kindly allow our team 24-48 to review the documents you've submitted and they will surely let you know if further action is necessary. Don't hesitate to communicate with the team if you need further assistance.

[#25]

Thank you for the reply. I decided to follow up here because I know for a fact that the identity slips in my country are never in color form. The only difference is I uploaded it immediately after I got it yesterday from the local government office instead of laminating it first. I was told to laminate and only release for official purposes. Imagine my shock when I'm told to upload a colored slip ha 

[#26]

Hi,

I just like to inquire regarding Identity Verified badge, I don't have this in my profile and there's no option also to for Identity Verification in my profile setting.

May I request for assistance to have my identity in upwork verified

Thank you