Solved: Identity Verification When Transgender - Page 9

Vivian S · ‎07-05-2018

Hi, I'm a transgender freelancer who would like to verify that I live in the US, but I don't want to use my legal name for obvious reasons and would rather use my preferred name. Is there any way I could get verified while still using my preferred name? Thanks.

Pradeep H · ‎05-29-2022

Hi Alex,

There most certainly is! Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required and so, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

~Andrea

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Luca G · ‎10-21-2024

Hello everyone!

Basically I need to contact support for my identity verification whilst having an exception made so that client's can't see my government name (according to upwork's policy ).

I've read online that if you keep telling the support chatbot that you need further help / need to submit a ticket / need to talk to someone, but no matter how many times I try it never gives me that option.

Has anyone had any experience with this? Does anyone have a solution?

Thanks!

Luiggi R · ‎10-21-2024

Hi Luca,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi