Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Tahreem,

Thank you for reaching out to us. I will be happy to help. I checked, and it seems that your documents were not accepted, and you need to submit them again. Before re-submitting, it’s best to take note of the following:

• The ID should be a valid government-issued photo ID (not a digital, expired, or temporary)
• Do not crop or alter your image
• Ensure all four corners of your ID are visible
• The image should be clear and in color
• The ID name must match the information on your Upwork account

You can update your document here. Could you please try uploading your document following the tips shared above and in this help article?

[#3]

Ok, thanks. I have submitted the documents again. It's under verification. Request to please expedite process. Thanks

[#4]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out because i summit it multiple times 
 Thanks in advance 

[#5]

Hi am Praise from Nigeria. Over three days I have been trying to verify my identity. It keeps rejecting it. I am using the new ID for Nigerians, the old slip isn't available anymore. Please I need help. My account seem to have been suspended.

Thanks

[#6]

Hi Praise,

I'm sorry that you're having trouble with the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

I got hired two days ago,and got a request to verify my account which I've done to the best of my knowledge.

It shows under manual review, and my client says I need to verify before we continue with the project, which is a huge bummer. 

Please could you expedite?

Many thanks! 

[#8]

Hi Diana,

I checked your account. It seems that your last document submission was rejected. You will need to reupload your documents again from the Settings page. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[#9]

i had already had verifified my identity when i made my profile. When i went to apply to my first job i had to verify again using my phone number for a code, but it say i exceeded my tries to send the code which is not accurate at all. So now im just stuck in a forever loop, and this has been going on for several days now.

[#10]

I have the same problem, than i posted just like you did. Than someone told me a seperate ticket is created for you. I waited and eventually went to sleep next day i found someone named Cynthia saying provide your number which i did and till now no repsonse. Upwork should really hire some people to respond faster!

[#11]

Izn, I'm sorry that you haven't heard back from the team yet. I can see that you posted your response on the ticket today; kindly allow up to 24 hours for the agent assigned to your ticket to respond back to you. If you don't hear back from the team, feel free to follow up with us and we'll gladly assist you further. 

[#12]

 

Hi Luiggi,  I got a verification pop up, and I have, to the best of my ability, done the necessary verification, but that red warning is still on my profile, which is frustrating, as I currently have an active contract,and need my account in good standing. Could you please rectify? 

Diana. 

[#13]

Hi LuiggiR, please how can i get a ticket for my id verification process, I've been stuck on manual review for days now with zero communications or email, i need a faster response cause I'm in danger of losing the new gig i go cause if this issue, I attached a screenshot

[#14]

Hi Abdul-Rasak,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#15]

Hi Jamarious,

I'm sorry to hear you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

I submitted my passport several times for identity verification, but my account is still not being verified?

[#17]

Hi Nesra,

I'm sorry you're having trouble completing your verification. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

Hello, I'm not able to verify my ID verification and I have drop all neccesary requirements 

Kindly help check it out

[#19]

Hi Abolarinwa,

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi there, I was trying to buy connects from my debit card but unfortunately my bank was making issue, So I try to buy the connects through my Friends card. Immediatley, after adding his card my services went on hold. They are asking for his I.D verification now. I removed his card but still they are asking for his I.D verification. If you can help me then please tell me how to resolve this issue as I can make my I.D verification but not my friends verification

[#21]

Hi Umer,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#22]

Please kindly help me with my Account ID verification, I've been verifying it since days ago, it keeps reviewing it manually. Please 🙏 help me find something to do to it. Thank you 😊 

[#23]

Hi Abass,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Good afternoon!

I can't get through identity verification. I am Ukrainian, now I live in Germany. In my profile I indicated Germany as my country. My visa has expired, but now in Germany there is a law that all Ukrainians have their visa extended automatically. I have a letter from the district administration stating that my visa has been automatically extended until 03/04/2025. But the passport has an expired date (the Germans do not change the date on the visa for Ukrainians) How can I get verified?

[#25]

Alina, hi. You need to raise a ticket with the customer support of Upwork. I am sure they will help you to fix. 

[#26]

Hi Alina,

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.