Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Abdul-Rasak,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#3]

Hi Jamarious,

I'm sorry to hear you're having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

I submitted my passport several times for identity verification, but my account is still not being verified?

[#5]

Hi Nesra,

I'm sorry you're having trouble completing your verification. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Hello, I'm not able to verify my ID verification and I have drop all neccesary requirements 

Kindly help check it out

[#7]

Hi Abolarinwa,

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

Hi there, I was trying to buy connects from my debit card but unfortunately my bank was making issue, So I try to buy the connects through my Friends card. Immediatley, after adding his card my services went on hold. They are asking for his I.D verification now. I removed his card but still they are asking for his I.D verification. If you can help me then please tell me how to resolve this issue as I can make my I.D verification but not my friends verification

[#9]

Hi Umer,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#10]

Please kindly help me with my Account ID verification, I've been verifying it since days ago, it keeps reviewing it manually. Please 🙏 help me find something to do to it. Thank you 😊 

[#11]

Hi Abass,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

Good afternoon!

I can't get through identity verification. I am Ukrainian, now I live in Germany. In my profile I indicated Germany as my country. My visa has expired, but now in Germany there is a law that all Ukrainians have their visa extended automatically. I have a letter from the district administration stating that my visa has been automatically extended until 03/04/2025. But the passport has an expired date (the Germans do not change the date on the visa for Ukrainians) How can I get verified?

[#13]

Alina, hi. You need to raise a ticket with the customer support of Upwork. I am sure they will help you to fix. 

[#14]

Hi Alina,

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#15]

I am having issue with my ID verification. I am new to upwork so i didn't know about it much.

I added my brother's Card for billing and payment (With his permission) to buy connects. But then i got the notification for the ID verification so when i went there his name was showing.

I deleted his payment details and tried again but still his name is showing.
The current name i am seeing is "Asad Khan". But my name is "Roma Noor".

Kindly help with this issue so i can verify my ID and add my own payment method.

[#16]

Hi Roma,

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Like so many other people I have problems with the Identify verfication. The app does not seem to be able to take pictures of my passport and the send message function is also not working. Spent 1 hour trying to chat with the support bot. All this is really annoying. 

[#18]

There is no direct way to contact their support no email, cant send support request all they provide is chat and that is not helpful at all, I did video verification two weeks ago and my account is still not verified yet

[#19]

Hi Michael,

I'm sorry to learn you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out, i upload my National Identify severally times
 Thanks in advance 

[#21]

Requesting a manual review.
Hi Upwork team

My profile has not been verified yet. I have been asked to manually verify it but I have not received any mail from the group yet. Can you tell me how to verify it? I am not getting the message to the support.

thanks

[#22]

Hi Rajat,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[#23]

I am experiencing the same thing. It's now undergoing manual review and I don't have an option to resubmit for verification too. What should I do now? I can't apply for jobs without a verified profile. Please help!!!

[#24]

I am trying to verify my identity but but upwork keeps rejecting my selfies. I have followed all directions on taking a good selfie but it is still rejecting. I need manual review. Thanks

[#25]

Hi James,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist

[#26]

Wow, I'm waiting for the manual identity verification