Identity Verification is under Manual Review

[5b85e229]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[IvygailJ · Accepted solution]

Hello Adrian,

I am sorry to hear about the issue you encountered when trying to complete the ID verification process. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If this happens, please allow 1-3 days for the team to finish their review. 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

[bfe0e1c7]

Hello, am currently facing issue with my account verification, I already submitted all the necessary information and still yet, they are still reviewing my verification. Please help me out with this.

[PradeepH]

Hi Olatidoye,

I have followed up with the team handling your verification and one of our agents will reach out to you using a support ticket to assist you further. 

- Pradeep

[bfe0e1c7]

Yes thanks, it's still the same thing. Please help me update it because am getting frustrated.

Thanks.

[IvygailJ]

Hello Olatidoye,

I checked your account, and I see that a ticket has been raised by our assigned team to provide you with further information and instructions on how you can resolve this matter. I’d encourage you to follow up with our team directly on your ticket and feel free to reach out to them through the same support ticket if you have any more questions. You can access your ticket on this page. 

[f1863532]

I have the same issue and i cannot use my account because of this problem. What is this????

[6b2a618d]

Hi  PradeepH, I got a verification pop up, and I have, to the best of my ability, done the necessary verification, but that red warning is still on my profile, which is frustrating, as I currently have an active contract,and need my account in good standing. Could you please rectify? 

Diana. 

[PradeepH]

Hi Diana,

I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[6b2a618d]

Thank you.

[kamalahmed94]

Hello, I am having similar issues, I cannot apply for any new jobs, please help me get my profile sorted so I do not miss out on any more proposals! 🙂

[PradeepH]

Hi Ahmed,

I have followed up with the team handling your account and I am pleased to inform you that your account is verified now. Feel free to message us if you have further questions or need any other assistance.

- Pradeep

[77867bef]

hi PradeepH, please check my account, I can't identity verification.. please help me out.. thankyou.. 

[RonnaP]

Hi Dita,

I’m sorry to hear about the issue you've experienced when verifying your identity. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[bc7a12e6]

Hi Ronna,

I hope you’re doing well. I wanted to let you know that I’m currently facing an issue with my Upwork account. My account has been blocked for manual verification, which is preventing me from continuing to work on the platform.

This is particularly frustrating because it’s my first day on Upwork, and I had already secured my first project. I’m in the process of resolving this with Upwork, but in the meantime, I wanted to keep you informed.

Please feel free to reach out if you have any questions or if there’s anything you need from me during this time.

Thank you for your understanding.

Best regards,

Ayoub k

[5f196192]

Hello Ayoub

I have done a verification months ago which was accepted but i was asked to reverify last week.

I have tried multiple times to re verify my identity but i feel like I am stuck in a loop.

I have just one more day before my account is restricted.

Please help out.

[NikolaS]

Hi Peter, 

Thank you for reaching out to us. I checked and it looks like you need to re-verify your identity by 08/16/2024 UTC to continue working on Upwork. You can get started on this page. 

[5f196192]

Yes, i have tried over 2 times this week

but the request is sent again.

[NikolaS]

Thank you for following up, Peter. 

You may want to check this page to find more information about the criteria for submitted documents so the team can review them and accept them. 

[6ccd7a40]

Hello, I am facing a similar problem. I uploaded the ID a few times and took a photo, and again it says that it started with a manual review, and again I have this notification that I need to upload my document. Can you help me, please? Thank you. 

[RonnaP]

Hi Jelena,

Thank you for sharing your concern and for the screenshot. I can confirm that the relevant team is manually reviewing your submitted documents. Please allow 1-3 business days for the team to review and update your account. 

[6ccd7a40]

Hi Ronna,

thank you so much for the response!

[c1aa4ebb]

Hello, I'm facing same issue. I've provided my documents many times for verification and yet they keep reviewing for long time till now it's not yet reviewed. Please help me to check and update my account. 

[d42a613f]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out
 Thanks in advance 

[d42a613f]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty 
 Thanks in advance 

[f92f61d5]

I'm experiencing the same issue. I'm trying to submit my driver's license. It's constantly saying everything is under manual review. Which is fine, but I can't submit any proposals in the meantime! There are several jobs that I have missed out on because of this. What is the solution?

[IvygailJ]

Hello Nichole,

I am sorry to hear about your issue due to your ID verification requirements. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do. Once your documents have been approved, you will then be able to start submitting a proposal.

[a71041ab]

Hello Ivy

I'm having an issue with my Upwork re-verification, I was asked to update my profile photo, which I already did, and I have a deadline of today to re-verify. What do you think I can do to resolve this, can you please check the progress of mine

[RonnaP]

Hi Faith, 

Thank you for reaching out. This is Ronna, stepping in for Ivy. I checked and see that the relevant team is reviewing your verification. Please allow 1-3 business days for the team to review and update your account.
 

[acce3352]

I have the same problem.. my account says thats its under manual review and when i press continue it keeps asking about the documents i already uploaded. And i can't acces anything now from the app.. need help asap

[IvygailJ]

Hello Engy,

Thank you for reaching out. It looks like you need to submit your documents again. Upon checking, your previous submission was rejected. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[63cd5cb0]

Hi,

I am Mrudul and I have started my upwork journey recently and I have received one project and upwork asked me for identity verification. I have submitted all the documents, taken selfie and everything upwork asked me to do. My account is suspended because identity verification is not done. I dont understand if it is a scam or upwork has decided to make fools out of freelancers. How can they suspend the account after getting the first project. Its the end of the journey before the start. Kindly let me know when I have to appear for the video call or all verification I am ready to undergo. Please help me activate my account. I am disappointed by the upwork policy. Why don't they verify the people before getting the project. Now I am missing my timelines on the first project itself. Absolute disappointment 

Regards,

Mrudul

[LuiggiR]

Hi Mrudul,

I'm sorry for any inconvenience that this restriction could've caused you. I want to clarify that the restriction won't prevent you from working on your already existing contract, so you can fulfill any obligations you have on that contract.

That said, I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[792046f3]

Hi, I uploaded the needed documents, but still this appears: Action required: Verify your identity to continue winning jobs on Upwork. Get started.

Kindly help. 

Thanks

[RonnaP]

Hi Sisto,

Thank you for reaching out with your concern about the message, “Action is required” you see in your account. I’m happy to help. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[05dc4642]

Hi, I have the same situation it says here that it is under manual review and I my account is suspended. I have already submitted a ticket and I haven't receive any solution yet

[JoanneP]

Hi Michelle Ann,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[4692284b]

Hi Ivy,

I am also facing a similar issue. I have submitted all the necessary documents but I am still being asked to complete the verification process. I'm eager to get my account verified as soon as possible to start projects.

Thank you,

Kate

[PradeepH]

Hi Kate,

I checked and it appears that you have already submitted your identity documents. Our team will review and update your account as soon as possible. 

- Pradeep

[4692284b]

Thank you Pradeep, I'm verified now😀