Identity Verification is under Manual Review

[5b85e229]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[PradeepH]

Hi Kate,

I checked and it appears that you have already submitted your identity documents. Our team will review and update your account as soon as possible. 

- Pradeep

[4692284b]

Thank you Pradeep, I'm verified now😀

[1345862a]

Pradeep,

Is Upwork screening-off a particular country?

I have submitted all verification documents that I have, yet it was rejected both in automatic and manual review.

Can you help me solve this immediately because today is the 7th day.

[PradeepH]

Hi Wisdom,

I am sorry to hear about the inconvenience experienced while verifying your account. I checked your account and it seems you have already uploaded your documents. Our team will review and update your account as soon as possible. 

- Pradeep

[50e303ba]

Hello I'm having the same issue, I'm in Nigeria, I have been using my Upwork account for the past one year and I verified my account when I got my first offer! Now I have been stocked in the process of re-verifying my account.  I recently ended a contract on Upwork and the next I received a pop-up message to reverify my account, I have submitted my ID, the one I used before that's NIN but this time it's not been approved automatically it's saying THANKS FOR YOUR SUBMISSION, UNDERGOING MANUAL REVIEW!! please I have done this almost three times it keeps saying the same thing. 

I have been given a deadline to reverify my account which is tomorrow 16-08-2024 does this mean by tomorrow my account will be suspended? Please do something. Thanks.

[NikolaS]

Hi Mary,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[4483f3f7]

I have submitted a government-issued ID twice to re-verify my account. However, I am still seeing show us a government-issued photo ID not ticked on my identity verification page. Please check and give a solution.

[bed9f900]

Hello,

I am facing the same issue, I have provided the documents and did the selfie submission as well. But I am in a loop of manual review right now. I would be grateful if you can get back to me ASAP.

[JoanneP]

Hi Shravan,

My name is Joanne and I'm here to assist you. I checked your account and it looks like you need to update your profile photo. You might want to read this help article for more information on how you can choose a good profile photo. 

[bed9f900]

Thanks for the reply,

I have changed it after reading the guidelines, now I have changed it again because it was not reflecting anywhere else except in my profile. My main issue is not with the ID, but rather with the photo verification via selfie. It automatically goes to manual review after doing it each time. Please let me know if there are any other issues with the verification process.

Thank you

[bed9f900]

Hello,

I am stuck in a "Appear on camera" loop, where I take a selfie and it goes to a manual review. I have gone through the process three times, I followed all the guidelines for the process as well(Well lit room, face is clearly visible, no other faces in the frame, nice camera etc) . I haven't received any communication via email as to why my profile is stuck on this step. Any help is much appreciated

Shravan

[IvygailJ]

Thank you for following up, Shravan.

I have coordinated with our assigned team and am pleased to inform you that your selfie image has been accepted. Your ID Verification badge has been applied to your account. 

[9242f709]

hi mam

i got a notification from Upwork like this but .Action required: Verify your identity to continue winning jobs on Upwork. Get started.

The status has not changed. I have the selfie with a government ID no place to upload it. I cannot take this to the visual verification level.

Please guide me on how to locate my ticket, so I can find the information shared there.

[JoanneP]

Hi Mizanur,

Can you please try the troubleshooting steps in this help article? If the issue persists, please let us know. 

[671e5577]

Hello, I have been facing the same issue for the past few hours. Can you send anyone  to help please.

[671e5577]

I sumbited my iIdentity verification a few times and each time it asked to retake a picture of my ID, I did it like 2 times with my driving license and 2times with my ID. Now the marks that were green check marks are yellow with exlacamtion mark and I cannot resumbit my ID which I have no idea why I even needed to retake those 3 or 4 times I don't even know how many times it was. All I want is to verify my account and continue on my freelance journey. I tried to contact support but all I got was to chat with their AI Bot which did not help at all. Can anyone please guide me and help me with this issue. 

[IvygailJ]

Thank you for reaching out, Martin.

I'd like to confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[747b0e05]

I am getting the same issue after submitting my ID it says "We'll check that the country where your ID is from matches the country in your profile." but nothing happens it showed me yellow icon of "!". so any one can help me to verify my account please?

[IvygailJ]

Hello Fanuel,

Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card; kindly make sure that there is no missing information. You may complete the ID Verification process again through this page. You can learn more here

[daniele_guerra]

Thanks but I've actually been trying to verify for a week, I don't think waiting will fix my issue

[35acb62a]

I think that is because of conflict in auto processing.

The upwork support team will verify by hand.

[d42a613f]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out     
 Thanks in advance 

[1103a9cd]

Hi everyone,

I've been experiencing an issue with the background color of images I upload to Upwork. The system seems to apply a background color that differs significantly from what I see on my end. I've checked the color profiles and quality of my images, but the discrepancy persists.

Does anyone else encounter this problem, and if so, have you found a solution or workaround? I'd appreciate any insights or tips on how to ensure color accuracy when uploading images to Upwork.

Thanks in advance!

[c5c02325]

Maybe their symtem are not working accordingly. Because, mine was fine and no issues had happened. thank you!

[AndreaG]

Hi muhammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d42a613f]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out
 Thanks in advance 

[8858bf0c]

I have submitted identity documents multiple times, including my passport and national identity card, but I still have not received the identity badge. Can the support team help escalate the process so I can get my identity verified? A screenshot is attached. Assistance is highly appreciated

 

[NikolaS]

Hi Tahreem,

Thank you for reaching out to us. I will be happy to help. I checked, and it seems that your documents were not accepted, and you need to submit them again. Before re-submitting, it’s best to take note of the following:

• The ID should be a valid government-issued photo ID (not a digital, expired, or temporary)
• Do not crop or alter your image
• Ensure all four corners of your ID are visible
• The image should be clear and in color
• The ID name must match the information on your Upwork account

You can update your document here. Could you please try uploading your document following the tips shared above and in this help article?

[8858bf0c]

Ok, thanks. I have submitted the documents again. It's under verification. Request to please expedite process. Thanks

[d42a613f]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out because i summit it multiple times 
 Thanks in advance 

[d7438dfa]

Hi am Praise from Nigeria. Over three days I have been trying to verify my identity. It keeps rejecting it. I am using the new ID for Nigerians, the old slip isn't available anymore. Please I need help. My account seem to have been suspended.

Thanks

[LuiggiR]

Hi Praise,

I'm sorry that you're having trouble with the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[67deefa3]

I got hired two days ago,and got a request to verify my account which I've done to the best of my knowledge.

It shows under manual review, and my client says I need to verify before we continue with the project, which is a huge bummer. 

Please could you expedite?

Many thanks! 

[PradeepH]

Hi Diana,

I checked your account. It seems that your last document submission was rejected. You will need to reupload your documents again from the Settings page. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[4a965dfe]

i had already had verifified my identity when i made my profile. When i went to apply to my first job i had to verify again using my phone number for a code, but it say i exceeded my tries to send the code which is not accurate at all. So now im just stuck in a forever loop, and this has been going on for several days now.

[a57e605c]

I have the same problem, than i posted just like you did. Than someone told me a seperate ticket is created for you. I waited and eventually went to sleep next day i found someone named Cynthia saying provide your number which i did and till now no repsonse. Upwork should really hire some people to respond faster!

[LuiggiR]

Izn, I'm sorry that you haven't heard back from the team yet. I can see that you posted your response on the ticket today; kindly allow up to 24 hours for the agent assigned to your ticket to respond back to you. If you don't hear back from the team, feel free to follow up with us and we'll gladly assist you further. 

[6b2a618d]

 

Hi Luiggi,  I got a verification pop up, and I have, to the best of my ability, done the necessary verification, but that red warning is still on my profile, which is frustrating, as I currently have an active contract,and need my account in good standing. Could you please rectify? 

Diana. 

[1ac128c8]

Hi LuiggiR, please how can i get a ticket for my id verification process, I've been stuck on manual review for days now with zero communications or email, i need a faster response cause I'm in danger of losing the new gig i go cause if this issue, I attached a screenshot

[PradeepH]

Hi Abdul-Rasak,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep