Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Thank you for replying, Mostafa, and for sharing your concern.

I am stepping in for Joanne. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You can learn more here

[#3]

Hi Ivygail, 

Thank you for reaching out. I kept on mind all the steps and rules to upload my National ID, the background was black, the image was really clear and all of that. The point is that I don't have a passport or drive lisence as mentioned in the Type ID list, and I have uploaded my National ID by selecting drive lisence or permanent card and upload my National ID instead as Joanne mentioned and still didn't get verified. Could you please elevate my problem to the manual verification or open a ticket request for me, please it's an urgent case for me. Thank you

[#4]

Hi Mostafa,

I want to confirm that the ID-verified badge has already been added to your account. You may log into your account to check. 

[#5]

Hello pls verify my account already it keeps making me take a photo of my government i.d multiple times. 

[#6]

Hi Ysabelle,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hello,

I was requested to verify my ID in upwork a couple weeks ago. I submitted my ID photos, but then the process entered in manual review.

It's been a week with no response from the review process. 

Should I tray again the review or should I wait contact from the manual review team?

How long this process should take?

[#8]

They will schedule a meeting with you and do video call to you to conform  happend with me may me differ for other.

[#9]

Hi Diego,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

I think you can contact the Platform Support team through private messaging

[#11]

The verification process seems to be stuck in a loop. I've followed all the steps multiple times where I scan my ID and take a selfie picture. It then goes into a manual review and a few hours later the page resets and I have to go through the process again. Can someone help me with this?

[#12]

Hello Hannah,

Thank you for reaching out. I coordinated with our assigned team and was advised that your last submission was rejected. The team has sent you an email with further instructions on how you can resolve the issue. Could you please try checking your registered email address? You should be able to find a notification about this in your inbox and view our team's message from there. If you reply to the email that will also reach our team so they can assist you further.

[#13]

I am a Ukrainian living in Ireland under the temporary protection directive (war refugees). 

I have sent a total of 6 documents so far to get verified, and none of them were accepted, and for reasons that actually don't match with the documents themselves. 

First, I posted my PPS Number, Temporary Protection letter (the refugee document), and proof of accommodation from my landlord. These are the official documents recognized by the Government of Ireland, yet the Upwork verifiers called them "handwritten" when they're not. They only have forms to fill out, but they are actual printed forms by the Irish government.

I have sent papers that confirm I am attending University College Dublin (The college listed on my bio), yet they were declined too. And they were documents with links to verify authenticity of them. I have then sent a tax document, that didn't get accepted either. 

I am considering just setting briefly my country back to Ukraine and then back to Ireland.

I need for my account to be verified, and I've sent 6 documents that are real documents and none are accepted. This is strange.

[#14]

Hello Illia,

I am sorry to hear about the issue you encountered when trying to verify your location. I checked and see that you are already in correspondence with our team on your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[#15]

Dear Ivy,

Thanks for letting me know the support ticket is still open.

The reason why I took this to the forum is because I kept getting replies by email that I perceived as automated.  I keep getting the same "Please review the list of documents that are acceptable for Location Verification:"

When my tax registration letter and refugee document are acceptable documents according to the lists themselves, yet they keep getting declined. 

And I am just getting what appears to be an automated list of what's acceptable instead of actual acknowledgement of my documents' validity.

Thanks for help,

Illia.

[#16]

Hi, community and moderators,

I want to verify my profile as a poland-located person. I’ve been here for almost 3 years. I have a Ukrainian driver’s license and passport, but I moved to Poland as a refugee after ruzzia invaded my country.

Currently, I have two Polish documents: PESEL (tax document) with status UKR (refugee status for Ukrainians) and LLC (Działalność gospodarcza), but neither has photos of me.

What should I provide to prove that I’m a freelancer based in Poland?

Thanks ❤️

[#17]

Hello Dmytro,

Thank you for reaching out. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. You can visit this helpful article for more information. 

[#18]

I have sent a total of 4 documents so far to get verified, and none of them were accepted. 
1. My Tax number document
2. Refugee status for Ukrainians in Poland

3. Bank statement

4. Utility bill

I keep getting the same "Please review the list of documents that are acceptable for Location Verification"

Help me please, because this story has gone on for too long.

P.S. i will try with another way - adding a proof of accommodation from my landlord.

[#19]

Hi Dmytro,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hello,

 I tried taking a back side photo of my Florida driverslicense and for some reason the front scans perfect and the back just keeps saying "scanning for barcode" Iv'e tried with perfect lighting outside and in with still no luck. 

Is there anyway to send photos directly to upwork?

[#21]

Hello Robert,

I am sorry to hear that you are encountering an issue when trying to submit your documents for verification. Before re-submitting, it’s best to take note of the following:

• The ID should be a valid government-issued photo ID (not a digital, expired, or temporary)
• Do not crop or alter your image
• Ensure all four corners of your ID are visible
• The image should be clear and in color
• The ID name must match the information on your Upwork account

You can update your document here. Could you please try uploading your document following the tips shared above and in this helpful article? Let me know if the issue persists. 

[#22]

Hi Ivy, still experiencing the same issue, the back of the id will not capture.

[#23]

Hello, any update on this?

[#24]

Hello, I have a problem with my identity verification. I have already submitted my national identity card (Madagascar) four times, but it doesn't work. Can you help me, please?

 

[#25]

Hi Fiarovantsoa,

Upon checking, the initial submission was rejected and you will need to upload an alternate document for verification. Please check this help article for more information. 

[#26]

Hi Team,

I couldn't able to complete identity verification. When I click on "Continue" from identity verification page (1.png), it is getting landed to the page saying "Choose how to continue on a mobile device" (2.png). When I scan the QR code or click on "Send" button it is getting redirected to the same page.

Due to this, I can see in "Public view" page saying that "This profile is no longer available." (3.png).

Could you please help to resolve this issue?

Regards

Sathish CM