Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Dear Ivy,

Thanks for letting me know the support ticket is still open.

The reason why I took this to the forum is because I kept getting replies by email that I perceived as automated.  I keep getting the same "Please review the list of documents that are acceptable for Location Verification:"

When my tax registration letter and refugee document are acceptable documents according to the lists themselves, yet they keep getting declined. 

And I am just getting what appears to be an automated list of what's acceptable instead of actual acknowledgement of my documents' validity.

Thanks for help,

Illia.

[#3]

Hi, community and moderators,

I want to verify my profile as a poland-located person. I’ve been here for almost 3 years. I have a Ukrainian driver’s license and passport, but I moved to Poland as a refugee after ruzzia invaded my country.

Currently, I have two Polish documents: PESEL (tax document) with status UKR (refugee status for Ukrainians) and LLC (Działalność gospodarcza), but neither has photos of me.

What should I provide to prove that I’m a freelancer based in Poland?

Thanks ❤️

[#4]

Hello Dmytro,

Thank you for reaching out. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. You can visit this helpful article for more information. 

[#5]

I have sent a total of 4 documents so far to get verified, and none of them were accepted. 
1. My Tax number document
2. Refugee status for Ukrainians in Poland

3. Bank statement

4. Utility bill

I keep getting the same "Please review the list of documents that are acceptable for Location Verification"

Help me please, because this story has gone on for too long.

P.S. i will try with another way - adding a proof of accommodation from my landlord.

[#6]

Hi Dmytro,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hello,

 I tried taking a back side photo of my Florida driverslicense and for some reason the front scans perfect and the back just keeps saying "scanning for barcode" Iv'e tried with perfect lighting outside and in with still no luck. 

Is there anyway to send photos directly to upwork?

[#8]

Hello Robert,

I am sorry to hear that you are encountering an issue when trying to submit your documents for verification. Before re-submitting, it’s best to take note of the following:

• The ID should be a valid government-issued photo ID (not a digital, expired, or temporary)
• Do not crop or alter your image
• Ensure all four corners of your ID are visible
• The image should be clear and in color
• The ID name must match the information on your Upwork account

You can update your document here. Could you please try uploading your document following the tips shared above and in this helpful article? Let me know if the issue persists. 

[#9]

Hi Ivy, still experiencing the same issue, the back of the id will not capture.

[#10]

Hello, any update on this?

[#11]

Hello, I have a problem with my identity verification. I have already submitted my national identity card (Madagascar) four times, but it doesn't work. Can you help me, please?

 

[#12]

Hi Fiarovantsoa,

Upon checking, the initial submission was rejected and you will need to upload an alternate document for verification. Please check this help article for more information. 

[#13]

Hi Team,

I couldn't able to complete identity verification. When I click on "Continue" from identity verification page (1.png), it is getting landed to the page saying "Choose how to continue on a mobile device" (2.png). When I scan the QR code or click on "Send" button it is getting redirected to the same page.

Due to this, I can see in "Public view" page saying that "This profile is no longer available." (3.png).

Could you please help to resolve this issue?

Regards

Sathish CM 

[#14]

Hi Sathish,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

😀🙏Hi Samer, I am new to the platform, if you can help me URGENTLY with the billing issue. I am stuck with one of the steps and don't know how to solve it. On the platform I can't find the answer.🤗

[#16]

Hello Andrea,

I saw your posts in the community and would like to provide further assistance on your account limitation concern. It looks like you need to submit your documents for verification again. It seems that your previous submission was rejected. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[#17]

I have done indentity verification. Upwork is not accepting it please help. I have a important client

[#18]

I have done indentity verification. Upwork is not accepting it please help. I have a important client.

[#19]

Hello, am currently facing issue with my account verification, I already submitted all the necessary information and still yet, they are still reviewing my verification. Please help me out with this

[#20]

Hello Abhay,

I checked your account, and it appears that we are still reviewing your documents. Please allow 1-3 business days for the team to review and update your account. You'll be notified if there's anything else you need to do. 

[#21]

please can you help me what is the reason for this: We’ve turned off the availability badge because your profile has been suspended.

I have already made the verification several times with my identity card and they still do not validate it and I do not know what else to do.

please help me support

[#22]

Hello Patricia,

It seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page, and can learn more here.

[#23]

Several days have already passed but still I have no progress in my ID verfication.

I resubmitted my selfie and document several times in order to complete the verificaiton.

As I know, approval could be delayed up to 2 or 3 days but it's been over 4 days.

I would appreciate it if someone could solve my problem.

[#24]

Hello Niksa,

Thank you for reaching out. It looks like you need to submit your documents again. It seems that your previous submission was rejected due to missing documents. You can complete the ID Verification process through this page. As a friendly reminder, please send the front and back copies of your ID. Feel free to check this helpful article for more information.

[#25]

The account is saying action required verify your identity and upon clicking it brings be back to thenpage where I already submitted my documents and says under manual review and i receive messages that my account is no longer available.. what is the problem i dont know!

[#26]

Hi Engy,

I am sorry to hear about your profile. I checked your account and it appears that your documents are still under review. Please allow 1-3 business days for the team to review and update your account. Please know that your profile will be visible as soon as your account is verified. 

- Pradeep