Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Sathish,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

😀🙏Hi Samer, I am new to the platform, if you can help me URGENTLY with the billing issue. I am stuck with one of the steps and don't know how to solve it. On the platform I can't find the answer.🤗

[#4]

Hello Andrea,

I saw your posts in the community and would like to provide further assistance on your account limitation concern. It looks like you need to submit your documents for verification again. It seems that your previous submission was rejected. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[#5]

I have done indentity verification. Upwork is not accepting it please help. I have a important client

[#6]

I have done indentity verification. Upwork is not accepting it please help. I have a important client.

[#7]

Hello, am currently facing issue with my account verification, I already submitted all the necessary information and still yet, they are still reviewing my verification. Please help me out with this

[#8]

Hello Abhay,

I checked your account, and it appears that we are still reviewing your documents. Please allow 1-3 business days for the team to review and update your account. You'll be notified if there's anything else you need to do. 

[#9]

please can you help me what is the reason for this: We’ve turned off the availability badge because your profile has been suspended.

I have already made the verification several times with my identity card and they still do not validate it and I do not know what else to do.

please help me support

[#10]

Hello Patricia,

It seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page, and can learn more here.

[#11]

Several days have already passed but still I have no progress in my ID verfication.

I resubmitted my selfie and document several times in order to complete the verificaiton.

As I know, approval could be delayed up to 2 or 3 days but it's been over 4 days.

I would appreciate it if someone could solve my problem.

[#12]

Hello Niksa,

Thank you for reaching out. It looks like you need to submit your documents again. It seems that your previous submission was rejected due to missing documents. You can complete the ID Verification process through this page. As a friendly reminder, please send the front and back copies of your ID. Feel free to check this helpful article for more information.

[#13]

The account is saying action required verify your identity and upon clicking it brings be back to thenpage where I already submitted my documents and says under manual review and i receive messages that my account is no longer available.. what is the problem i dont know!

[#14]

Hi Engy,

I am sorry to hear about your profile. I checked your account and it appears that your documents are still under review. Please allow 1-3 business days for the team to review and update your account. Please know that your profile will be visible as soon as your account is verified. 

- Pradeep

[#15]

Hello, I have a problem with my identity verification. I have already submitted my national ID card (Madagascar) 6 times and I have followed the recommendations to the letter (all 4 corners visible, 200 dpi, with photo, etc.). Please note that I do not have a passport or a residence ID, I only have my national ID card, but it does not work. Can you please help me?

[#16]

Hi Fiarovantsoa,

I'm sorry to hear about the trouble you experienced while verifying your account. I checked, and it seems that your previous submission was rejected because we were unable to authenticate your last ID submission. You will need to submit an image of an alternate government-issued photo ID. You can refer to this help page for the list of acceptable documents. 

- Pradeep

[#17]

I have a concern regarding identity verification. Upwork keeps rejecting my NBI Clearance (as stated in the Government ID verification) even though I followed all the instructions. Is there anyone who could help me?

[#18]

Hi Kenneth,

I am sorry to hear about the trouble verifying your account. I checked and it appears that our team was unable to read the documents submitted by you. Could you please try again uploading a clear image of your ID documents? 

- Pradeep

[#19]

I have already submitted a clear image. I hope you can accept it immediately.

[#20]

Hi Kenneth,

Thank you for reaching us out. I’d like to share that the review process for submitted documents for verification may take up to 48 hours. Our team may contact you via email or account notification in case they need more information from you. To learn more, feel free to visit this helpful page.

[#21]

[#22]

Hi Susan,

I am sorry to hear about the challenges faced by you while verifying your account. I can see that you're already communicating with one of our team members regarding the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#23]

Hi, my name is Kamal and I'm from Morocco. I'm trying to join the platform, but I'm having trouble with the ID verification process. It initially shows a green check mark to indicate that my ID was accepted, but then after a couple of minutes, it changes back to showing that no ID has been added. Can you please help me with this issue?

[#24]

Hi Kamal,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[#25]

Hi. I am from the philippines and I have been trying to Verify my account for the past 3 months but it always fails. support said that NBI clearance is acceptable for anyone in the phillipines but it doesnt want to approve my verification request. Now my account is suspended (I created this new account to be able to post here)

This has been an issue for me for the past 3 months. I would really appreciate help from your support team

Can anyone please help?

Suspended account details:
https://www.upwork.com/freelancers/~01f4fc2d873b00a083

**Edited for Community Guidelines**

[#26]

Hello Migo,

Thank you for reaching out to us. To clarify, our assigned team will send a notification if further documents or information is needed. Could you please try checking your registered email address? You should be able to find a notification about your ticket in your inbox and view our team's message from there. If you reply to the email that will also reach our team so they can assist you further.