Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Engy,

I am sorry to hear about your profile. I checked your account and it appears that your documents are still under review. Please allow 1-3 business days for the team to review and update your account. Please know that your profile will be visible as soon as your account is verified. 

- Pradeep

[#3]

Hello, I have a problem with my identity verification. I have already submitted my national ID card (Madagascar) 6 times and I have followed the recommendations to the letter (all 4 corners visible, 200 dpi, with photo, etc.). Please note that I do not have a passport or a residence ID, I only have my national ID card, but it does not work. Can you please help me?

[#4]

Hi Fiarovantsoa,

I'm sorry to hear about the trouble you experienced while verifying your account. I checked, and it seems that your previous submission was rejected because we were unable to authenticate your last ID submission. You will need to submit an image of an alternate government-issued photo ID. You can refer to this help page for the list of acceptable documents. 

- Pradeep

[#5]

I have a concern regarding identity verification. Upwork keeps rejecting my NBI Clearance (as stated in the Government ID verification) even though I followed all the instructions. Is there anyone who could help me?

[#6]

Hi Kenneth,

I am sorry to hear about the trouble verifying your account. I checked and it appears that our team was unable to read the documents submitted by you. Could you please try again uploading a clear image of your ID documents? 

- Pradeep

[#7]

I have already submitted a clear image. I hope you can accept it immediately.

[#8]

Hi Kenneth,

Thank you for reaching us out. I’d like to share that the review process for submitted documents for verification may take up to 48 hours. Our team may contact you via email or account notification in case they need more information from you. To learn more, feel free to visit this helpful page.

[#9]

[#10]

Hi Susan,

I am sorry to hear about the challenges faced by you while verifying your account. I can see that you're already communicating with one of our team members regarding the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#11]

Hi, my name is Kamal and I'm from Morocco. I'm trying to join the platform, but I'm having trouble with the ID verification process. It initially shows a green check mark to indicate that my ID was accepted, but then after a couple of minutes, it changes back to showing that no ID has been added. Can you please help me with this issue?

[#12]

Hi Kamal,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page.

- Pradeep

[#13]

Hi. I am from the philippines and I have been trying to Verify my account for the past 3 months but it always fails. support said that NBI clearance is acceptable for anyone in the phillipines but it doesnt want to approve my verification request. Now my account is suspended (I created this new account to be able to post here)

This has been an issue for me for the past 3 months. I would really appreciate help from your support team

Can anyone please help?

Suspended account details:
https://www.upwork.com/freelancers/~01f4fc2d873b00a083

**Edited for Community Guidelines**

[#14]

Hello Migo,

Thank you for reaching out to us. To clarify, our assigned team will send a notification if further documents or information is needed. Could you please try checking your registered email address? You should be able to find a notification about your ticket in your inbox and view our team's message from there. If you reply to the email that will also reach our team so they can assist you further.

[#15]

I dont know why my identity can be verify? I uploaded my argentinan ID a picture of my face. I complete all items in my profile. and i was working in a proyect. I cant apply to others proyects. Can anybody help me?

[#16]

Hello Ezequiel,

I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account.  You will be notified if they need further information. 

[#17]

Thank u so much ivy. Im sorry about my client because im in the meaddle of a contract and he can pit in touch with me to end the work....

[#18]

Hello, I just got my first contract on Upwork and I'm excited to proceed with it. However, I got asked to verify my identity right after.

I submitted an ePhilID (national ID) during Identity Verification as I still have not received the physical ID card (national ID). However, it keeps getting rejected.

I have used this same ID to get verified on other platforms with no problems.

The Philippine Statistics Authority (PSA) states that, the ePhilID has the same validity and functionality as the physical PhilID card. Furthermore, the PSA recently issued a public advisory to ensure that the ePhilID and other formats of the digital PhilID shall be recognized in all transactions needing proof of identity and age, subject to authentication. 

I was informed that upon verification requirement, it must be done within 7 days or else the account will be put on hold. This ID should be accepted.

Please help, thank you!

[#19]

Hello Johanna Mae,

Thank you for sharing your concern. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You can learn more here

[#20]

Hello Upwork Team, I'm currently having a challenge with my ID Document Verification on Upwork tried using my country NIN slip, but it keeps rejecting it. please can you help me address this issue? Thank you. 

[#21]

Hi David,

I am sorry to hear about the trouble experienced while verifying your account. I checked your account and it appears that you have already resubmitted the documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#22]

Pls Upwork Fix my problem i upload all the Identity verification but in the end it show me this error check in image can someone help me pls fix my issue 

[#23]

Hi Hurrah,

I checked your account and it appears that you have successfully submitted your documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#24]

Bro  Is this problem is fix after 1-3 business days  I am very Disappointment about it because my profile showing this error in public view pls check it and tell me how i fix this problem pls answer me

[#25]

Hi Hurrah,

Thank you for your follow-up message and for the screenshot. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.

[#26]

I have similar issue..

I submitted my voters card which was issued by the federal government and it's one of the major identification means in Nigeria...I don't own a car to have a dl or international passport..

No way to submit a ticket or speak to someone..

I got a job running and had to slow down.

please I really need help.