Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

I keep uploading my NIC document but it is not accepted, I don't know why. The document include my photo, name, date of birth and every thing that should be included. I don't know if I can have a video chat with you to prove my identity. I await your response. Thanks

[#3]

Thank you for following up, Aderinwale.

I am stepping in for Joanne. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You can learn more here. 

[#4]

Hi,

I have been seeing this message since this morning. I have tried to upload my driver's license a couple of times this week. Now, it is showing me this image. I am unable to apply for other jobs or submit my proposal. Many features are restricted because of this. 

Kindly look into it ASAP. 

Thanks,

Vaishali 

[#5]

Hi Vaishali,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#6]

Please try to resolve this at the earliest, there are many good deals that might slip from my hands.

[#7]

Thanks for following up, Vaishali.

I am stepping in for Luiggi, and I understand the urgency. Please feel free to get back to us if you do not receive an update after 3 business days. Moreover, you'll be notified if there's anything else you need to do. Once your documents have been approved, you will be able to start submitting a proposal.

[#8]

Goodday Mr Luiggi, I've been having issues with trying to do my identity verification. Especially concerning my ID card, I've used my voter's card and my NIN ID card yet nothing. I don't know what else to do. What do you recommend because I really want to get my verification done to show that I am genuine.

[#9]

Hello Mira,

I am stepping in for Luiggi. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. Feel free to check this helpful article for more information.

[#10]

Please I've been trying to get verified for days now and it will be 7 days soon for the deadline, I've submitted my documents already and they've started manual review but it's been 3 days already and still no response, please i need help

[#11]

Have you contcted upwork support via chat for this ? If no, then contact support team.

[#12]

I have done that already, they keep giving generic answers, no solution, I'm about to lose a good gig cause of this

[#13]

Hi Abdul-Rasak,

I'm sorry to hear about the trouble you experienced while verifying your account. I checked your account and, it seems that your previous submission has been rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page. You can proceed with uploading your document from the Settings page.

- Pradeep

[#14]

That is a government issued id, how is it not acceptable plus i didn't crop or alter any part of the id, it was in full view. You guys just want to frustrate me

[#15]

Hello my idenetiy already verfied last time i do video verfication as well again upwrok ask me verfiy i comlete process now its 24 hours no reponse help me

[#16]

Hi Zain,

Thank you for reaching out. I can see that you've already submitted the documents for verification. Please allow 1-3 business days for the team to review and update your account.

- Pradeep

[#17]

Hello Mr Luiggi, I've been trying to verify my account for a while now. I have tried a lot of times, I've been asked to change my profile picture which I did, I've been asked for selfies a lot of times, which I have done, I've used both my voter's card and NIN ID cards yet it always gets declined, what do I do? Because I can't apply for jobs at all, so I need to get verified to apply for jobs. Please I need help.

My full name is Oluchi Mira Clifford and I am from Nigeria.

[#18]

Hi Mira,

I am sorry to hear about the trouble faced by you while verifying your account. I checked and it appears that you have already resubmitted the documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#19]

Dear Upwork Support Team,

I hope this message finds you well.

I am writing to seek assistance regarding the identity verification process on my Upwork account. I have submitted all the required documents for identity verification; however, I have not received any response or confirmation. Additionally, the identity verification page continues to show errors for all the required items.

If there is any additional information or documentation needed from my side, please let me know. I am fully available to provide whatever is necessary to resolve this issue promptly.

Thank you for your prompt attention to this matter. I look forward to your response.

Best regards,

Muhammad Waqas

[#20]

Hi Muhammad,

I checked your account and it appears that you have resubmitted the documents today. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#21]

I submitted my ID twice, once with my driving licence and the second time with my national ID and both times they were rejected. No one contacted me.

[#22]

Hi Muhammad,

I am sorry that your ID documents were rejected. I can see that one of our team members has already reached out to you via a support ticket regarding the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#23]

HI Upwork, I have submitted my selfie and ID card as per Upwork verification process. It seems asking again and again for verification. If you could look at it that would be great.

[#24]

Hi Farwa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

Dear Upwork Support,

I hope this message finds you well. I am writing to inquire about the status of my identity verification. I have submitted all the required documents, but I have not received any confirmation or update regarding their approval. Additionally, I am encountering errors on the identity verification page, which shows an unclear status.

Could you please confirm whether my verification documents have been successfully submitted and let me know the next steps? I am eager to resolve this issue promptly so I can proceed with my work on Upwork.

Thank you for your assistance.

Best regards,

Muhammad Waqas

[#26]

Hi Muhammad,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.