Identity Verification is under Manual Review

[5b85e229]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[m-farzan]

Have you contcted upwork support via chat for this ? If no, then contact support team.

[1ac128c8]

I have done that already, they keep giving generic answers, no solution, I'm about to lose a good gig cause of this

[PradeepH]

Hi Abdul-Rasak,

I'm sorry to hear about the trouble you experienced while verifying your account. I checked your account and, it seems that your previous submission has been rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page. You can proceed with uploading your document from the Settings page.

- Pradeep

[1ac128c8]

That is a government issued id, how is it not acceptable plus i didn't crop or alter any part of the id, it was in full view. You guys just want to frustrate me

[1bd6205d]

Hello my idenetiy already verfied last time i do video verfication as well again upwrok ask me verfiy i comlete process now its 24 hours no reponse help me

[PradeepH]

Hi Zain,

Thank you for reaching out. I can see that you've already submitted the documents for verification. Please allow 1-3 business days for the team to review and update your account.

- Pradeep

[8feb2fe5]

Hello Mr Luiggi, I've been trying to verify my account for a while now. I have tried a lot of times, I've been asked to change my profile picture which I did, I've been asked for selfies a lot of times, which I have done, I've used both my voter's card and NIN ID cards yet it always gets declined, what do I do? Because I can't apply for jobs at all, so I need to get verified to apply for jobs. Please I need help.

My full name is Oluchi Mira Clifford and I am from Nigeria.

[PradeepH]

Hi Mira,

I am sorry to hear about the trouble faced by you while verifying your account. I checked and it appears that you have already resubmitted the documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[641623a3]

Dear Upwork Support Team,

I hope this message finds you well.

I am writing to seek assistance regarding the identity verification process on my Upwork account. I have submitted all the required documents for identity verification; however, I have not received any response or confirmation. Additionally, the identity verification page continues to show errors for all the required items.

If there is any additional information or documentation needed from my side, please let me know. I am fully available to provide whatever is necessary to resolve this issue promptly.

Thank you for your prompt attention to this matter. I look forward to your response.

Best regards,

Muhammad Waqas

[PradeepH]

Hi Muhammad,

I checked your account and it appears that you have resubmitted the documents today. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[65e0c975]

I submitted my ID twice, once with my driving licence and the second time with my national ID and both times they were rejected. No one contacted me.

[PradeepH]

Hi Muhammad,

I am sorry that your ID documents were rejected. I can see that one of our team members has already reached out to you via a support ticket regarding the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[28ea4928]

HI Upwork, I have submitted my selfie and ID card as per Upwork verification process. It seems asking again and again for verification. If you could look at it that would be great.

[LuiggiR]

Hi Farwa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[641623a3]

Dear Upwork Support,

I hope this message finds you well. I am writing to inquire about the status of my identity verification. I have submitted all the required documents, but I have not received any confirmation or update regarding their approval. Additionally, I am encountering errors on the identity verification page, which shows an unclear status.

Could you please confirm whether my verification documents have been successfully submitted and let me know the next steps? I am eager to resolve this issue promptly so I can proceed with my work on Upwork.

Thank you for your assistance.

Best regards,

Muhammad Waqas

[LuiggiR]

Hi Muhammad,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[641623a3]

Okay thanks LuiggiR for your quick response. I am waiting.....

[b9ab5f7e]

I cannot get verified through upwork after trying 3 times to get verified manually. I want a refund for my payment made yesterday for the membership cost. I want it refunded back to my card as i cannot use it at all. I do not want to wait anymore and want to just get a refund.

[IvygailJ]

Hi Mark,

I am sorry to learn about the issue with your verification. I checked your account, and it appears that we are still reviewing your documents. Please allow 1-3 business days for the team to review and update your account. Moreover, I have converted your community post into a support ticket to assist you with your membership fee refund request. Rest assured that one of our agents will reach out to you.

[e16ef975]

I am trying to verify my client account, it is not allowing me to verify location nor take selfie. There is not any button for me to press in order to verify, may you please help me? 

[IvygailJ]

Hello Faisal,

I am sorry to hear about your verification issue. I checked and see that you are already in correspondence with our team on your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[e16ef975]

 

I have submitted my Goverment ID card pictures, and they are asking me for selfie and more as shown in the above pictures. Should I wait till they request from me more or what exactly, cuz they are asking me for selfie, " Update your country information" , "Submit for identity review", which I am not able to submit anything cuz there is no submit button on the screen. 

[JoanneP]

Hi Faisal,

I can see that one of our agents has already contacted you. You can access the ticket by logging in to your Upwork account and going here. 

[e16ef975]

This will be the 3rd time I will repeat for now. I have said 2 times before, if someone opened a ticket with me or not thats not the issue. I have said that I am not being able to verify becuase there isnt a button for me to communicate and submit my data. It asks me to verify but information but I am not being able to verify anything because I cant submit anything. 
Check the photo below, there is not anything I can click and submit my data. If I didnt do that in 7 days my account will get closed. So help before time.

[464de6ba]

I have an active contract running.... but I am unable to submit any new  proposals making me difficult to find new projects. I already submitted my id and selfie but it shows under manual review, I haven't recieved any email also. Someone help me fix this soon.

[IvygailJ]

Hello Sai,

I am sorry to hear that you are unable to submit a proposal due to the ID verification requirements. I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account.  

[44f36e6f]

My Upwork identity verification steps are showing yellow exclamation mark after submitting all the details, what could be the cause? can anyone from upword support tells me if my documants are being identify manually or is there something wrong

[JoanneP]

Hi Zohaib,

It seems like your account is currently being reviewed. If our team requires additional information from you, they will reach out to you directly. Please check your email to watch out for a message from our team. 

[44f36e6f]

ok, holding account is also verification part? because i was worried about it

[RonnaP]

Hi Zohaib,

I completely understand your concern about your account. Rest assured that once it is verified, the temporary hold should automatically be lifted. Please allow 1-3 business days for the team to review and update your account.

[91a91942]

Hello guys,

I hope this message finds you well. I recently joined Upwork and began submitting proposals a few days ago. Today, I got lucky; I've secured one job and have a meeting scheduled with another potential client (first time).

However, I've encountered an issue. After submitting my ID for verification as requested (got notified shortly after being hired), I noticed that my profile is no longer publicly visible. Is this a normal part of the verification process? and how many hours or days it usually take ?

Second question: In order to build out my profile, I asked of my non-upwork client to submit a testimonial, he did and it doesn't show up ( pending ), how many days does it take ?

I'd appreciate any insights or advice from experienced Upwork freelancers regarding this situation. Thank you in advance for your help.

[n_pudikova]

It is published and visible, I just visited your profile, Yassine. 

Approval of the testimonial can take up to ten days. 

[f1863532]

Hi i have an upwork account for several weeks already and now when i had my first contract i get a message that  i need to verify my identity again for some reason. I submited my personal id and it didn't get verified. i also tried with my driver's licence and still the same error. What is happening??? Because of this i cannot use my account...

[LuiggiR]

Hi Andrei,

I'm sorry to learn that you were having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[f1863532]

Why is this process happening again? My identity was validated long time ago. Who will compensate my lost connections for which i paid money??? I cannot continue my collaboration with clients. I demand to be compansated back with money i spent and couldn t use because of this bug

[JoanneP]

Hi Andrei,

I checked, and it looks like you need to update your profile photo. For more information, refer to this help article. 

[engimor]

I accepted my first gig today and was asked to verify my identity. I provided my ID and took a selfie and all but now I'm under manual review and my account is suspended. I'm worried about losing my first project - can the client still reach me? Also, I think it's extremely unfair that we're not asked to complete verification earlier. 

[LuiggiR]

Hi Esther,

I want to clarify that the current restriction won't prevent you from continuing to work on your ongoing projects. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[641623a3]

Dear Upwork Support Team,

I hope this message finds you well. My name is Muhammad Waqas, and I am writing to seek your assistance regarding an issue I am experiencing with the verification process for my Upwork account.

I have submitted all the required documents for identity verification as per the guidelines provided on the platform. However, I received an email stating that my account could not be verified. Since receiving this notification, I have made several attempts to resubmit my documents and complete the verification process, but each time, I have been met with a message indicating that the verification has failed.

As a professional who is eager to contribute to the Upwork community and take on new projects, this issue has been quite disheartening. I have ensured that all the documents provided are accurate, clear, and meet the necessary criteria. Despite my efforts, I am unable to understand why my verification process is not being successfully completed.

I kindly request your team to take a closer look at my account and the documents I have submitted. If there is any additional information or documentation required from my end, please let me know, and I will promptly provide it. Furthermore, if there is an alternative method or any specific steps I should follow to resolve this matter, I would greatly appreciate your guidance.

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue so that I can proceed with utilizing the Upwork platform effectively.

Best regards,

Muhammad Waqas

[LuiggiR]

Hi Muhammad,

I'm sorry that you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.