Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

I have done that already, they keep giving generic answers, no solution, I'm about to lose a good gig cause of this

[#3]

Hi Abdul-Rasak,

I'm sorry to hear about the trouble you experienced while verifying your account. I checked your account and, it seems that your previous submission has been rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page. You can proceed with uploading your document from the Settings page.

- Pradeep

[#4]

That is a government issued id, how is it not acceptable plus i didn't crop or alter any part of the id, it was in full view. You guys just want to frustrate me

[#5]

Hello my idenetiy already verfied last time i do video verfication as well again upwrok ask me verfiy i comlete process now its 24 hours no reponse help me

[#6]

Hi Zain,

Thank you for reaching out. I can see that you've already submitted the documents for verification. Please allow 1-3 business days for the team to review and update your account.

- Pradeep

[#7]

Hello Mr Luiggi, I've been trying to verify my account for a while now. I have tried a lot of times, I've been asked to change my profile picture which I did, I've been asked for selfies a lot of times, which I have done, I've used both my voter's card and NIN ID cards yet it always gets declined, what do I do? Because I can't apply for jobs at all, so I need to get verified to apply for jobs. Please I need help.

My full name is Oluchi Mira Clifford and I am from Nigeria.

[#8]

Hi Mira,

I am sorry to hear about the trouble faced by you while verifying your account. I checked and it appears that you have already resubmitted the documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#9]

Dear Upwork Support Team,

I hope this message finds you well.

I am writing to seek assistance regarding the identity verification process on my Upwork account. I have submitted all the required documents for identity verification; however, I have not received any response or confirmation. Additionally, the identity verification page continues to show errors for all the required items.

If there is any additional information or documentation needed from my side, please let me know. I am fully available to provide whatever is necessary to resolve this issue promptly.

Thank you for your prompt attention to this matter. I look forward to your response.

Best regards,

Muhammad Waqas

[#10]

Hi Muhammad,

I checked your account and it appears that you have resubmitted the documents today. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#11]

I submitted my ID twice, once with my driving licence and the second time with my national ID and both times they were rejected. No one contacted me.

[#12]

Hi Muhammad,

I am sorry that your ID documents were rejected. I can see that one of our team members has already reached out to you via a support ticket regarding the same concern. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#13]

HI Upwork, I have submitted my selfie and ID card as per Upwork verification process. It seems asking again and again for verification. If you could look at it that would be great.

[#14]

Hi Farwa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

Dear Upwork Support,

I hope this message finds you well. I am writing to inquire about the status of my identity verification. I have submitted all the required documents, but I have not received any confirmation or update regarding their approval. Additionally, I am encountering errors on the identity verification page, which shows an unclear status.

Could you please confirm whether my verification documents have been successfully submitted and let me know the next steps? I am eager to resolve this issue promptly so I can proceed with my work on Upwork.

Thank you for your assistance.

Best regards,

Muhammad Waqas

[#16]

Hi Muhammad,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#17]

Okay thanks LuiggiR for your quick response. I am waiting.....

[#18]

I cannot get verified through upwork after trying 3 times to get verified manually. I want a refund for my payment made yesterday for the membership cost. I want it refunded back to my card as i cannot use it at all. I do not want to wait anymore and want to just get a refund.

[#19]

Hi Mark,

I am sorry to learn about the issue with your verification. I checked your account, and it appears that we are still reviewing your documents. Please allow 1-3 business days for the team to review and update your account. Moreover, I have converted your community post into a support ticket to assist you with your membership fee refund request. Rest assured that one of our agents will reach out to you.

[#20]

I am trying to verify my client account, it is not allowing me to verify location nor take selfie. There is not any button for me to press in order to verify, may you please help me? 

[#21]

Hello Faisal,

I am sorry to hear about your verification issue. I checked and see that you are already in correspondence with our team on your support ticket. If you need further assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[#22]

 

I have submitted my Goverment ID card pictures, and they are asking me for selfie and more as shown in the above pictures. Should I wait till they request from me more or what exactly, cuz they are asking me for selfie, " Update your country information" , "Submit for identity review", which I am not able to submit anything cuz there is no submit button on the screen. 

[#23]

Hi Faisal,

I can see that one of our agents has already contacted you. You can access the ticket by logging in to your Upwork account and going here. 

[#24]

This will be the 3rd time I will repeat for now. I have said 2 times before, if someone opened a ticket with me or not thats not the issue. I have said that I am not being able to verify becuase there isnt a button for me to communicate and submit my data. It asks me to verify but information but I am not being able to verify anything because I cant submit anything. 
Check the photo below, there is not anything I can click and submit my data. If I didnt do that in 7 days my account will get closed. So help before time.

[#25]

I have an active contract running.... but I am unable to submit any new  proposals making me difficult to find new projects. I already submitted my id and selfie but it shows under manual review, I haven't recieved any email also. Someone help me fix this soon.

[#26]

Hello Sai,

I am sorry to hear that you are unable to submit a proposal due to the ID verification requirements. I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account.