Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Jelena,

Thank you for sharing your concern and for the screenshot. I can confirm that the relevant team is manually reviewing your submitted documents. Please allow 1-3 business days for the team to review and update your account. 

[#3]

Hi Ronna,

thank you so much for the response!

[#4]

Hi! I am also encountering issues with my manual verification. I also uploaded all of my IDs that I can use that were'nt expired or no expiration but still not get verified. I hope you can also check on this matter. Thanks! 

[#5]

Hi Lleiken,

I checked and can confirm that the ID-verified badge has already been added to your profile. You can log into your account to check. 

[#6]

Joanne what about me Please check out my profile also i am facing same issue.

[#7]

Hi Hirut,

I can see that Luiggi already confirmed the status of your account verification. You can check it here. Please allow time for the team to complete their review; they will update you directly if they need further information. 

[#8]

Hello, I'm facing same issue. I've provided my documents many times for verification and yet they keep reviewing for long time till now it's not yet reviewed. Please help me to check and update my account. 

[#9]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my id and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. how can i get it verified?

[#10]

Hi Ogunbado,

Thank you for sharing your concern. I can confirm that your submitted documents have been received by the relevant team and currently reviewing them. Please allow 1-3 business days for the team to review and update your account. 

[#11]

Hello PradeepH. Could you please help me also go through this manual review process??? Or I have to wait? If so, for how long? This is because my verification process say as show in the image.

[#12]

Hello Hildah,

Thank you for following up. I'd like to confirm that we have already received your documents and they are now being reviewed. Please allow 1-3 business days for the team to review and update your account.

[#13]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out
 Thanks in advance 

[#14]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty 
 Thanks in advance 

[#15]

I'm experiencing the same issue. I'm trying to submit my driver's license. It's constantly saying everything is under manual review. Which is fine, but I can't submit any proposals in the meantime! There are several jobs that I have missed out on because of this. What is the solution?

[#16]

Hello Nichole,

I am sorry to hear about your issue due to your ID verification requirements. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do. Once your documents have been approved, you will then be able to start submitting a proposal.

[#17]

Hello Ivy

I'm having an issue with my Upwork re-verification, I was asked to update my profile photo, which I already did, and I have a deadline of today to re-verify. What do you think I can do to resolve this, can you please check the progress of mine

[#18]

Hi Faith, 

Thank you for reaching out. This is Ronna, stepping in for Ivy. I checked and see that the relevant team is reviewing your verification. Please allow 1-3 business days for the team to review and update your account.
 

[#19]

I have the same problem.. my account says thats its under manual review and when i press continue it keeps asking about the documents i already uploaded. And i can't acces anything now from the app.. need help asap

[#20]

Hello Engy,

Thank you for reaching out. It looks like you need to submit your documents again. Upon checking, your previous submission was rejected. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[#21]

Hi,

I am Mrudul and I have started my upwork journey recently and I have received one project and upwork asked me for identity verification. I have submitted all the documents, taken selfie and everything upwork asked me to do. My account is suspended because identity verification is not done. I dont understand if it is a scam or upwork has decided to make fools out of freelancers. How can they suspend the account after getting the first project. Its the end of the journey before the start. Kindly let me know when I have to appear for the video call or all verification I am ready to undergo. Please help me activate my account. I am disappointed by the upwork policy. Why don't they verify the people before getting the project. Now I am missing my timelines on the first project itself. Absolute disappointment 

Regards,

Mrudul

[#22]

Hi Mrudul,

I'm sorry for any inconvenience that this restriction could've caused you. I want to clarify that the restriction won't prevent you from working on your already existing contract, so you can fulfill any obligations you have on that contract.

That said, I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[#23]

Hi, I uploaded the needed documents, but still this appears: Action required: Verify your identity to continue winning jobs on Upwork. Get started.

Kindly help. 

Thanks

[#24]

Hi Sisto,

Thank you for reaching out with your concern about the message, “Action is required” you see in your account. I’m happy to help. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[#25]

Hi, I have the same situation it says here that it is under manual review and I my account is suspended. I have already submitted a ticket and I haven't receive any solution yet

[#26]

Hi Michelle Ann,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.