Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hello Engy,

Thank you for reaching out. It looks like you need to submit your documents again. Upon checking, your previous submission was rejected. You can complete the ID Verification process through this page. You may want to use a mobile device to complete the verification process. Feel free to check this helpful article for more information.

[#3]

Hi,

I am Mrudul and I have started my upwork journey recently and I have received one project and upwork asked me for identity verification. I have submitted all the documents, taken selfie and everything upwork asked me to do. My account is suspended because identity verification is not done. I dont understand if it is a scam or upwork has decided to make fools out of freelancers. How can they suspend the account after getting the first project. Its the end of the journey before the start. Kindly let me know when I have to appear for the video call or all verification I am ready to undergo. Please help me activate my account. I am disappointed by the upwork policy. Why don't they verify the people before getting the project. Now I am missing my timelines on the first project itself. Absolute disappointment 

Regards,

Mrudul

[#4]

Hi Mrudul,

I'm sorry for any inconvenience that this restriction could've caused you. I want to clarify that the restriction won't prevent you from working on your already existing contract, so you can fulfill any obligations you have on that contract.

That said, I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[#5]

Hi, I uploaded the needed documents, but still this appears: Action required: Verify your identity to continue winning jobs on Upwork. Get started.

Kindly help. 

Thanks

[#6]

Hi Sisto,

Thank you for reaching out with your concern about the message, “Action is required” you see in your account. I’m happy to help. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[#7]

Hi Ronna, Can you please please check my account too, I submitted everything my govt id and my picture (4 to 5 times) it first told me that both are submitted not it's saying picture isn't submitted. Also now it's not even showing the further process like if I want to upload my picture again where should I do it? I am attaching both screenshots. 

[#8]

Hi Aera,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#9]

Hi Joanne, can you please tell me how long will it take?. I am missing out the best job opportunities because of this issue.

[#10]

Hi, I have the same situation it says here that it is under manual review and I my account is suspended. I have already submitted a ticket and I haven't receive any solution yet

[#11]

Hi Michelle Ann,

We can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#12]

Hi Ivy,

I am also facing a similar issue. I have submitted all the necessary documents but I am still being asked to complete the verification process. I'm eager to get my account verified as soon as possible to start projects.

Thank you,

Kate

[#13]

Hi Kate,

I checked and it appears that you have already submitted your identity documents. Our team will review and update your account as soon as possible. 

- Pradeep

[#14]

Thank you Pradeep, I'm verified now😀

[#15]

Pradeep,

Is Upwork screening-off a particular country?

I have submitted all verification documents that I have, yet it was rejected both in automatic and manual review.

Can you help me solve this immediately because today is the 7th day.

[#16]

Hi Wisdom,

I am sorry to hear about the inconvenience experienced while verifying your account. I checked your account and it seems you have already uploaded your documents. Our team will review and update your account as soon as possible. 

- Pradeep

[#17]

Hello I'm having the same issue, I'm in Nigeria, I have been using my Upwork account for the past one year and I verified my account when I got my first offer! Now I have been stocked in the process of re-verifying my account.  I recently ended a contract on Upwork and the next I received a pop-up message to reverify my account, I have submitted my ID, the one I used before that's NIN but this time it's not been approved automatically it's saying THANKS FOR YOUR SUBMISSION, UNDERGOING MANUAL REVIEW!! please I have done this almost three times it keeps saying the same thing. 

I have been given a deadline to reverify my account which is tomorrow 16-08-2024 does this mean by tomorrow my account will be suspended? Please do something. Thanks.

[#18]

Hi Mary,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#19]

I have submitted a government-issued ID twice to re-verify my account. However, I am still seeing show us a government-issued photo ID not ticked on my identity verification page. Please check and give a solution.

[#20]

Hello,

I am facing the same issue, I have provided the documents and did the selfie submission as well. But I am in a loop of manual review right now. I would be grateful if you can get back to me ASAP.

[#21]

Hi Shravan,

My name is Joanne and I'm here to assist you. I checked your account and it looks like you need to update your profile photo. You might want to read this help article for more information on how you can choose a good profile photo. 

[#22]

Thanks for the reply,

I have changed it after reading the guidelines, now I have changed it again because it was not reflecting anywhere else except in my profile. My main issue is not with the ID, but rather with the photo verification via selfie. It automatically goes to manual review after doing it each time. Please let me know if there are any other issues with the verification process.

Thank you

[#23]

Hello,

I am stuck in a "Appear on camera" loop, where I take a selfie and it goes to a manual review. I have gone through the process three times, I followed all the guidelines for the process as well(Well lit room, face is clearly visible, no other faces in the frame, nice camera etc) . I haven't received any communication via email as to why my profile is stuck on this step. Any help is much appreciated

Shravan

[#24]

Thank you for following up, Shravan.

I have coordinated with our assigned team and am pleased to inform you that your selfie image has been accepted. Your ID Verification badge has been applied to your account. 

[#25]

hi mam

i got a notification from Upwork like this but .Action required: Verify your identity to continue winning jobs on Upwork. Get started.

The status has not changed. I have the selfie with a government ID no place to upload it. I cannot take this to the visual verification level.

Please guide me on how to locate my ticket, so I can find the information shared there.

[#26]

Hi Mizanur,

Can you please try the troubleshooting steps in this help article? If the issue persists, please let us know.