Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Nikola,

I've been having the same issue this entire week. I've uploaded my only government ID available four or five times and it keeps getting rejected. Would you be able to help me?

Thank you.

[#3]

Hello, I am facing a similar problem. I uploaded the ID a few times and took a photo, and again it says that it started with a manual review, and again I have this notification that I need to upload my document. Can you help me, please? Thank you. 

[#4]

Hi Jelena,

Thank you for sharing your concern and for the screenshot. I can confirm that the relevant team is manually reviewing your submitted documents. Please allow 1-3 business days for the team to review and update your account. 

[#5]

Hi Ronna,

thank you so much for the response!

[#6]

Hi! I am also encountering issues with my manual verification. I also uploaded all of my IDs that I can use that were'nt expired or no expiration but still not get verified. I hope you can also check on this matter. Thanks! 

[#7]

Hi Lleiken,

I checked and can confirm that the ID-verified badge has already been added to your profile. You can log into your account to check. 

[#8]

Joanne what about me Please check out my profile also i am facing same issue.

[#9]

Hi Hirut,

I can see that Luiggi already confirmed the status of your account verification. You can check it here. Please allow time for the team to complete their review; they will update you directly if they need further information. 

[#10]

Hello, I'm facing same issue. I've provided my documents many times for verification and yet they keep reviewing for long time till now it's not yet reviewed. Please help me to check and update my account. 

[#11]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my id and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. how can i get it verified?

[#12]

Hi Ogunbado,

Thank you for sharing your concern. I can confirm that your submitted documents have been received by the relevant team and currently reviewing them. Please allow 1-3 business days for the team to review and update your account. 

[#13]

Hello PradeepH. Could you please help me also go through this manual review process??? Or I have to wait? If so, for how long? This is because my verification process say as show in the image.

[#14]

Hello Hildah,

Thank you for following up. I'd like to confirm that we have already received your documents and they are now being reviewed. Please allow 1-3 business days for the team to review and update your account.

[#15]

hello Can u please help me too, because I am facing the same problem 

[#16]

Hi Chahd,

If you are referring to your submission being under manual review, please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#17]

alright, thank you !

[#18]

Hi, 

I have submitted my ID twice in the verification process and after accepting the ID it reads as manual review and check for email. But I have not received any acceptance email in this regard. Kindly check and guide me how to proceed. I cannot apply for any project or job in the mean time. Kindly help. 

Regards 

Ganapathy Sundaram Kalyani

[#19]

Hi Ganapathy, 

Thank you for sharing your concern. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#20]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out
 Thanks in advance 

[#21]

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty 
 Thanks in advance 

[#22]

I'm experiencing the same issue. I'm trying to submit my driver's license. It's constantly saying everything is under manual review. Which is fine, but I can't submit any proposals in the meantime! There are several jobs that I have missed out on because of this. What is the solution?

[#23]

Hello Nichole,

I am sorry to hear about your issue due to your ID verification requirements. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do. Once your documents have been approved, you will then be able to start submitting a proposal.

[#24]

Hello Ivy

I'm having an issue with my Upwork re-verification, I was asked to update my profile photo, which I already did, and I have a deadline of today to re-verify. What do you think I can do to resolve this, can you please check the progress of mine

[#25]

Hi Faith, 

Thank you for reaching out. This is Ronna, stepping in for Ivy. I checked and see that the relevant team is reviewing your verification. Please allow 1-3 business days for the team to review and update your account.
 

[#26]

I have the same problem.. my account says thats its under manual review and when i press continue it keeps asking about the documents i already uploaded. And i can't acces anything now from the app.. need help asap