Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi Shravan,

My name is Joanne and I'm here to assist you. I checked your account and it looks like you need to update your profile photo. You might want to read this help article for more information on how you can choose a good profile photo. 

[#3]

Thanks for the reply,

I have changed it after reading the guidelines, now I have changed it again because it was not reflecting anywhere else except in my profile. My main issue is not with the ID, but rather with the photo verification via selfie. It automatically goes to manual review after doing it each time. Please let me know if there are any other issues with the verification process.

Thank you

[#4]

Hello,

I am stuck in a "Appear on camera" loop, where I take a selfie and it goes to a manual review. I have gone through the process three times, I followed all the guidelines for the process as well(Well lit room, face is clearly visible, no other faces in the frame, nice camera etc) . I haven't received any communication via email as to why my profile is stuck on this step. Any help is much appreciated

Shravan

[#5]

Thank you for following up, Shravan.

I have coordinated with our assigned team and am pleased to inform you that your selfie image has been accepted. Your ID Verification badge has been applied to your account. 

[#6]

hi mam

i got a notification from Upwork like this but .Action required: Verify your identity to continue winning jobs on Upwork. Get started.

The status has not changed. I have the selfie with a government ID no place to upload it. I cannot take this to the visual verification level.

Please guide me on how to locate my ticket, so I can find the information shared there.

[#7]

Hi Mizanur,

Can you please try the troubleshooting steps in this help article? If the issue persists, please let us know. 

[#8]

Hello, I have been facing the same issue for the past few hours. Can you send anyone  to help please.

[#9]

I sumbited my iIdentity verification a few times and each time it asked to retake a picture of my ID, I did it like 2 times with my driving license and 2times with my ID. Now the marks that were green check marks are yellow with exlacamtion mark and I cannot resumbit my ID which I have no idea why I even needed to retake those 3 or 4 times I don't even know how many times it was. All I want is to verify my account and continue on my freelance journey. I tried to contact support but all I got was to chat with their AI Bot which did not help at all. Can anyone please guide me and help me with this issue. 

[#10]

Thank you for reaching out, Martin.

I'd like to confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#11]

I am getting the same issue after submitting my ID it says "We'll check that the country where your ID is from matches the country in your profile." but nothing happens it showed me yellow icon of "!". so any one can help me to verify my account please?

[#12]

Hello Fanuel,

Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card; kindly make sure that there is no missing information. You may complete the ID Verification process again through this page. You can learn more here

[#13]

Hi! I have the same issue. I just wanna confirm if my verification is already under review. Thank you! 

[#14]

Thanks but I've actually been trying to verify for a week, I don't think waiting will fix my issue

[#15]

Hi! I've been getting the same issue. Can anyone tell me if my verification is already under review?

[#16]

Hi Jialyn,

I checked and can confirm that your account is already verified. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#17]

Hi, I made an Upwork profile a few months ago and you didn't ask for verification. As soon as I received my first order, you put my ID on hold and asked for identity verification. I already have uploaded my Passport copy and selfie which is under manual review. One thing, I have an injury on my face which is why I'm using a mask in the picture as you told picture should be the same as your identity documents. How, this issue can be solved? Also, I request you to please review and verify my account ASAP. Thanks

[#18]

Hello, im facing the same problem at least 5 days now. Can you help me?

[#19]

Hi Noor and Christina,

I checked your accounts and can confirm that your document submission is under review. Our team will review and update your account as soon as possible. Meanwhile, I would like to inform you that your profile picture must adhere to our guidelines. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#20]

Thank you for you quick response. 

I have change already my profile picture. Yesterday and before 5 days ago said the same thing and i send again my documents. I send it already 8 times. 

[#21]

Hi, Ivygail.

After receiving first offer from client, I noticed your request to verify my ID again.
After submitting necessary document, it said, my avatar doesn't match exactly and suggested me to change it.
So, now, I changed avatar and just before, I submitted all documents again.
Please help me to verify my ID soon and let me keep working on your platform.
I love your service..
Looking forward to your reply.
Thanks , Kate.

[#22]

Hello Katsiaryna,

Thank you for reaching out. I have escalated your concern and I am happy to let you know that your ID Verification Badge is now visible on your profile. 

[#23]

Hello, Ivygail (Upwork Team). 

I'm currently facing just the same challenges on my Upwork profile. 

I was asked to upload and update my account using my government issued IDs, I did that correctly and I believe it says I should wait for 1-3 days, but it's 4 days now and my account has not been updated to normal. I need a team member to review my profile and get me approved and if the Upwork team wants me more information. I'm happy to provide further assistance.

Thank you Upwork team. 

Karen. 

[#24]

Hi Karen,

I checked your account, and you have not yet continued the verification process. Please log into your account and go here, then click the option to continue to complete the process. 

[#25]

I have the same thing here lbygail

[#26]

Hi Hirut,

I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.