Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

I am having the same problem:
"Action required: Verify your identity to continue winning jobs on Upwork. Get started."

I have already uploaded my ID, appeared on camera and uploaded my ID picture on my profile, but Upwork decline on the review...

[#3]

Hi Pietro,

I am sorry to hear about the trouble verifying your account. I checked your account and it appears that you have already resubmitted the documents for review. Our team will review and update your account as soon as possible. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#4]

Why my verification always stuck on this. I've been uploaded all information. But there's no button let me re-upload it.

[#5]

Hi Moila,

I am sorry to hear about the trouble verifying your account. I checked your account and it appears that we are in the process of reviewing your documents. Our team members will review and update your account as soon as possible.

- Pradeep

[#6]

Hi, 

I am also in a similar issue. Right now, it says in Manual review. Whenever I click on Continue, it asks for the license copy every time, and I am uploading the docs everytime. And the deadline is 09/10/2024 UTC. Will that reset the 3-5 days time? 

[#7]

Hi Kunal,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page. 

- Pradeep

[#8]

Hi Pradeep, May I get to know why it was rejected, when the documents are authentic? 

I have reapplied with my passport now.

[#9]

I have uploaded my Aadhaar card and PAN card multiple times, but each time my account failed to verify. Now, the 'Continue' button is not showing, so I can't even try uploading the IDs again. I've been trying to complete this verification for a week now. I reached out to the help center, but it was just a chatbot. Can someone help me with this?

[#10]

Hi Aditya,

I'm sorry to hear about the trouble you experienced while verifying your account. I checked your account and it appears that you have already resubmitted the documents. Our team will review and update your account as soon as possible. 

- Pradeep

[#11]

I am grateful for your kind attention, and I hope it will be verified soon.

[#12]

Not sure what the problem is but it keeps stalling. I'd love to verify my profile and provide my services. Can anyone help me do this manually?

[#13]

Hi Rohit,

I am sorry to hear about the issue experienced while verifying your account. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#14]

My Identity Verification showing this. 

[#15]

Hi Niloy,

I checked your account and it appears that we are still in the process of reviewing your account. Our team will review and update your account as soon as possible. 

- Pradeep

[#16]

##- Thank you. Please make a clearance asap. -##

[#17]

Hi There,

Mistakenly i have submitted 4/5 times wrong Back Side Part Of my ID Card. Now the verification is stuck in Manual Verification Review. How i can solve this? Or is this will be solve automatically?

Thanks in Advance

[#18]

Hi Md. Kawsar,

Since the team is already reviewing your submission manually, please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#19]

I added my passport; as of today, there is no option to add any document. Is there any progress? 

[#20]

I entered my residence permit and personal photo, but the ID has not been verified yet. 

[#21]

Hi Shahd,

I can see that your account is currently being manually reviewed for ID verification. Please allow time for our team to complete the review; if they need more information from you to complete the process, they will contact you directly. 

[#22]

I have only three types of government IDs to submit for identity verification. I've been trying to upload them for over 8 days, but the system keeps asking me to upload them again. I don’t understand what else the Upwork team needs to verify a profile or what to upload if you're unable to recognize the government IDs I’ve provided.

[#23]

Hi Aditya,

I checked and it looks like you need to submit a valid document for verification. For more information on the acceptable ID for verification, please check out this help article. 

[#24]

Thanks for replying.
But as I mentioned all the uploaded documnets are government ids, known of them are fake. Even I tried uploading my PAN card which is already accepted by upwork team(income tax card).

[#25]

Hi Aditya,

This is Ronna, stepping in for Joanne. I've coordinated your concern with the relevant team and am pleased to inform you that your account is now verified. Let us know if you need further assistance.

[#26]

Hey guys. I was asked to verify my Upwork identity on the 2nd of September, 2024, through email. And I filled the form for verification, uploaded the necessary documents, participated in the visual verification, a day after the 2nd, which was the 3rd of September, 2024. And I was instructed that if I did not verify in 7 days, which is the 9th of September, 2024, 7 days from the day the email was sent to me, my account will be placed on hold. As it is, this is the last day before the 9th, which is the 8th, and my account has still not been verified. On the page, where the instruction reads, "Show us a government-issued photo ID", a yellow icon with an exclamation mark has been there for the past days. Please, what does this mean?