Jul 1, 2024 09:59:47 AM Edited Jul 11, 2024 10:44:57 AM by Luiggi R
Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again.
I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help?
Solved! Go to Solution.
Jul 1, 2024 03:07:29 PM Edited Aug 19, 2024 02:40:58 PM by Andrea G
Hello Adrian,
I am sorry to hear about the issue you encountered when trying to complete the ID verification process. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If this happens, please allow 1-3 days for the team to finish their review.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Aug 14, 2024 04:05:37 AM by Peter A
Hello Ayoub
I have done a verification months ago which was accepted but i was asked to reverify last week.
I have tried multiple times to re verify my identity but i feel like I am stuck in a loop.
I have just one more day before my account is restricted.
Please help out.
Aug 14, 2024 05:05:28 AM by Peter A
Yes, i have tried over 2 times this week
but the request is sent again.
Oct 10, 2024 08:09:22 AM by Sofia L
Hi Nikola,
I've been having the same issue this entire week. I've uploaded my only government ID available four or five times and it keeps getting rejected. Would you be able to help me?
Thank you.
Aug 18, 2024 12:56:37 AM by Jelena S
Hello, I am facing a similar problem. I uploaded the ID a few times and took a photo, and again it says that it started with a manual review, and again I have this notification that I need to upload my document. Can you help me, please? Thank you.
Aug 18, 2024 03:27:38 AM by Ronna P
Hi Jelena,
Thank you for sharing your concern and for the screenshot. I can confirm that the relevant team is manually reviewing your submitted documents. Please allow 1-3 business days for the team to review and update your account.
Sep 16, 2024 06:23:46 PM by Lleiken L
Hi! I am also encountering issues with my manual verification. I also uploaded all of my IDs that I can use that were'nt expired or no expiration but still not get verified. I hope you can also check on this matter. Thanks!
Sep 17, 2024 12:53:29 AM by Joanne P
Hi Lleiken,
I checked and can confirm that the ID-verified badge has already been added to your profile. You can log into your account to check.
Sep 28, 2024 05:47:55 PM by Hirut A
Joanne what about me Please check out my profile also i am facing same issue.
Aug 29, 2024 06:29:03 AM by Joshua O
Hello, I'm facing same issue. I've provided my documents many times for verification and yet they keep reviewing for long time till now it's not yet reviewed. Please help me to check and update my account.
Sep 11, 2024 02:38:36 AM by Ogunbado K
Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my id and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. how can i get it verified?
Sep 11, 2024 03:13:27 AM by Ronna P
Hi Ogunbado,
Thank you for sharing your concern. I can confirm that your submitted documents have been received by the relevant team and currently reviewing them. Please allow 1-3 business days for the team to review and update your account.
Sep 17, 2024 04:09:31 AM by Hildah M
Hello PradeepH. Could you please help me also go through this manual review process??? Or I have to wait? If so, for how long? This is because my verification process say as show in the image.
Sep 17, 2024 04:56:49 AM by Ivygail J
Hello Hildah,
Thank you for following up. I'd like to confirm that we have already received your documents and they are now being reviewed. Please allow 1-3 business days for the team to review and update your account.
Oct 7, 2024 08:22:46 AM by Chahd H
hello Can u please help me too, because I am facing the same problem
Oct 7, 2024 11:25:18 AM by Luiggi R
Hi Chahd,
If you are referring to your submission being under manual review, please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.
Oct 13, 2024 03:39:03 AM by Ganapathy Sundaram K
Hi,
I have submitted my ID twice in the verification process and after accepting the ID it reads as manual review and check for email. But I have not received any acceptance email in this regard. Kindly check and guide me how to proceed. I cannot apply for any project or job in the mean time. Kindly help.
Regards
Ganapathy Sundaram Kalyani
Oct 13, 2024 05:25:22 AM by Ronna P
Hi Ganapathy,
Thank you for sharing your concern. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account.
Jul 20, 2024 10:09:30 AM by Oyekola R
Hello there, have been trying to verifield my upwork Account since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out
Thanks in advance
Jul 20, 2024 10:08:46 AM by Oyekola R
Hello there, have been trying to verifield my upwork Account since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty
Thanks in advance