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Adrian's avatar
Adrian M Community Member

Identity Verification is under Manual Review

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 


I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

ACCEPTED SOLUTION
Ivygail's avatar
Ivygail J Retired Team Member

Hello Adrian,

 

I am sorry to hear about the issue you encountered when trying to complete the ID verification process. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If this happens, please allow 1-3 days for the team to finish their review. 

 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

~Ivy

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1,985 REPLIES 1,985
Peter's avatar
Peter A Community Member

Hello Ayoub

I have done a verification months ago which was accepted but i was asked to reverify last week.

 

I have tried multiple times to re verify my identity but i feel like I am stuck in a loop.

I have just one more day before my account is restricted.

 

Please help out.

Nikola's avatar
Nikola S Retiring Moderator

Hi Peter, 

 

Thank you for reaching out to us. I checked and it looks like you need to re-verify your identity by 08/16/2024 UTC to continue working on Upwork. You can get started on this page

 

~ Nikola
Peter's avatar
Peter A Community Member

Yes, i have tried over 2 times this week

but the request is sent again.

Nikola's avatar
Nikola S Retiring Moderator

Thank you for following up, Peter. 

 

You may want to check this page to find more information about the criteria for submitted documents so the team can review them and accept them. 

~ Nikola
Sofia's avatar
Sofia L Community Member

Hi Nikola,

 

I've been having the same issue this entire week. I've uploaded my only government ID available four or five times and it keeps getting rejected. Would you be able to help me?

 

Thank you.

Jelena's avatar
Jelena S Community Member

Hello, I am facing a similar problem. I uploaded the ID a few times and took a photo, and again it says that it started with a manual review, and again I have this notification that I need to upload my document. Can you help me, please? Thank you. Snimak ekrana 2024-08-18 094854.png

Ronna's avatar
Ronna P Retired Team Member

Hi Jelena,

Thank you for sharing your concern and for the screenshot. I can confirm that the relevant team is manually reviewing your submitted documents. 
Please allow 1-3 business days for the team to review and update your account. 

~Ronna
Jelena's avatar
Jelena S Community Member

Hi Ronna,

thank you so much for the response!

Lleiken's avatar
Lleiken L Community Member

Hi! I am also encountering issues with my manual verification. I also uploaded all of my IDs that I can use that were'nt expired or no expiration but still not get verified. I hope you can also check on this matter. Thanks! 

307eca8f_0-1726536638558.png

 

Joanne's avatar
Joanne P Retired Team Member

Hi Lleiken,

 

I checked and can confirm that the ID-verified badge has already been added to your profile. You can log into your account to check. 

~ Joanne
Upwork
Nahom's avatar
Nahom E Community Member

Joanne what about me Please check out my profile also i am facing same issue.

Joanne's avatar
Joanne P Retired Team Member

Hi Hirut,

 

I can see that Luiggi already confirmed the status of your account verification. You can check it here. Please allow time for the team to complete their review; they will update you directly if they need further information. 

~ Joanne
Upwork
Joshua's avatar
Joshua O Community Member

Hello, I'm facing same issue. I've provided my documents many times for verification and yet they keep reviewing for long time till now it's not yet reviewed. Please help me to check and update my account. 

Ogunbado's avatar
Ogunbado K Community Member

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my id and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. how can i get it verified?

Ronna's avatar
Ronna P Retired Team Member

Hi Ogunbado,

 

Thank you for sharing your concern. I can confirm that your submitted documents have been received by the relevant team and currently reviewing them. Please allow 1-3 business days for the team to review and update your account. 

 

~Ronna
Hildah's avatar
Hildah M Community Member

Hello PradeepH. Could you please help me also go through this manual review process??? Or I have to wait? If so, for how long? This is because my verification process say as show in the image.

Ivygail's avatar
Ivygail J Retired Team Member

Hello Hildah,

 

Thank you for following up. I'd like to confirm that we have already received your documents and they are now being reviewed. Please allow 1-3 business days for the team to review and update your account.

 

~Ivy
Chahd's avatar
Chahd H Community Member

hello Can u please help me too, because I am facing the same problem 

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Chahd,

 

If you are referring to your submission being under manual review, please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

~ Luiggi
Chahd's avatar
Chahd H Community Member

alright, thank you !

 

Ganapathy Sundaram's avatar
Ganapathy Sundaram K Community Member

Hi, 

I have submitted my ID twice in the verification process and after accepting the ID it reads as manual review and check for email. But I have not received any acceptance email in this regard. Kindly check and guide me how to proceed. I cannot apply for any project or job in the mean time. Kindly help. 

Regards 

Ganapathy Sundaram Kalyani

Ronna's avatar
Ronna P Retired Team Member

Hi Ganapathy, 

 

Thank you for sharing your concern. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

 

~Ronna
Oyekola's avatar
Oyekola R Community Member

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty, i will be glad if you help me out
 Thanks in advance 

Urooj's avatar
Urooj R Community Member

Hy we are in same boat

Due to this I can't apply for a new job?

Oyekola's avatar
Oyekola R Community Member

Hello there, have been trying to verifield my upwork Account  since some day now, keep repeating manual review and have been having tough time with it, Please help me out, This vertification issue is given me difficulty 
 Thanks in advance