Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

Hi,

The account was successfully verified.

Thanks for the feedback.
Christine

[#3]

Hi, I submitted a verification since the platform decided that I'm not the same person since I have my UK name. So I submitted the Japanese name and try and approve my identity. But all of it was not approved. I've used all government issued documents and ids but it hasn't been approved

[#4]

Also, the card I'm using is my number card which is approved as a government Id. I cannot use my passport since it's expired.

i need this resolved ASAP, I have a deal that I need to accept

[#5]

Hi Taishi,

I am sorry to hear about the trouble you faced while verifying your account. I can see that you are already communicating with one of our team members regarding the same issue via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#6]

Hi i have upload my documents manytimes but my acccount Doesn't verify. plz check my account if there is a problem tell me and if there is a solotion for that plz tell me.

[#7]

Hi Hamad,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected because the image of your ID card was unacceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page.

- Pradeep

[#8]

I want to verify my identity, but the process in the phone doesn't work as expected, when I choose any type of document like driving licence and I open the taking picture part, application can not recognize it, it asked move too much closer which piture will be blury and it asks to hold then nothing it says can't keep camera open for a long time, I tried with 2 different phones and same issue

[#9]

Hi Sasan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

!! I am unable to verify identity as the name on the identity verification is locked to the name that I registered with Upwork and not my legal name. I changed it to my legal name on my profile but it doesnt work. Now I cannot verify my account and I am unable to start work on my contract. Please send help ASAP. My user-ID is **Edited for Community Guidelines**

[#11]

Hi Yitian,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

I am new on Upwork and got a order Upwork demand Document and Video varification which I submitted around 4 days ago but my ID is still not varified how much time will Upwork take to varify my ID?

[#13]

Hello Mamoona,

Thank you for reaching out. It looks like you need to submit your documents again, as your previous submission was rejected. You can complete the ID Verification process through this page. Feel free to check this helpful article for more information.

[#14]

Thank You.
I will re upload my docuement today.

[#15]

Hi Ma'am/Sir,

I am trying to verify my identity to upwork but after submission of my Government Id's and Visual verification its shows that there is exclamation mark on the left side? Can someone assist me if what is that all about so that I can verify my account.

Appreciate it and thank you in advance.

Angelo

[#16]

Same bro

[#17]

Hi Chinedu,

I checked and saw that you need to update your profile photo and submit valid documents for verification. The acceptable forms of ID vary by country and will be listed on the form.

• This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don't need your address
• The documents we accept include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

As for your profile photo, it should be a clear representation of you. It should be a close-up image of your head and shoulders, clearly showing your face. Please read this helpful article for tips on choosing a good profile photo.

The team also contacted you via a support ticket to provide more information regarding the verification requirements. You can check the ticket here. 

[#18]

Hi Angelo,

I checked and confirmed that our verification team is manually reviewing your account. Please allow them time to complete their review. If any additional information is required, they will contact you directly. 

[#19]

There is no identity verification. I completed all verification steps using camera and my id card. But It is pending like below:

Identity verification

We've started a manual review Watch your email in case we need you to answer any questions. Incomplete step Show us a government-issued photo ID We'll check that the country where your ID is from matches the country in your profile. Incomplete step

Appear on camera

To show us it's really you, take an automatic selfie or join a video chat. Incomplete step Submit for identity review

If we can't instantly verify you, we'll start a manual review process.

[#20]

Hello Mehmet

We have received your documents, and our assigned team is reviewing them. As of this time, no further action is needed. Please give the team 1-3 days to finish their review. They will notify you if they need additional information.

[#21]

Hi,

Earlier due to reasons unknown, accounts of a few of my friend and mine were suspended due to reasons unknown. Except one, rest of the accounts were open to verify identification for the accounts. Some of their verification were rejected and mine is still under review even after 3 days. We aren't recieving any kind of mail except when we are signing in from different devices.

Could you help us please as one of the friend has already bought the membership plan but is unable to do add anyone, due to above mentioned reasons?

[#22]

Hi Saurabh,

I am sorry to hear about the action taken on your friend's and your account. Unfortunately, we are unable to check or discuss other user's account with you for confidentiality purposes. I suggest you request the account owners to contact us directly for better assistance.

Regarding your account verification, I regret to inform you that your previous submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page. 

- Pradeep

[#23]

Hi Pradeep,

I have already tried re-submitting multiple times but due to reasons unknown, each time it was already rejected. I am not even receiving any mail for other than signing from another device, be it suspension, verification or verification rejection. Could you please help me?

[#24]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my governmental ID and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#25]

Hi Natnael, 

Thank you for reaching out to us. It looks like you were able to submit documents for review. Please give the team 1-3 days to finish their review. They will notify you if they need additional information.

[#26]