Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

I already submit the gov id and send selfi and as required i change my profite picture. now it's still not verifyed. can you tell me how much it to varify the account 

[#3]

Hi MD,

Thank you for sharing your concern. I can confirm that your submitted documents are already under manual review. Please allow 1-3 business days for the team to review and update your account. 

[#4]

Hello

         I submitted my ID verification information 7 days ago. But there only the following message is given "We've started a manual review
Watch your email in case we need you to answer any questions"
But till now I have not received any email. How long will it take for my ID verification?

Please help me....

[#5]

Hello Md,

Thank you for sharing your concern. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card, and it should not expire. You may complete the ID Verification process again through this page. 

Before you start the process, please make sure you can verify your identity in two ways, by providing an official government ID and meeting with us for a video chat. You can learn more here.

[#6]

I am facing an issue verifying my Upwork account. Currently, I do not have a passport, driving license, or a smart NID card, as my National ID is still in the older format. Unfortunately, I am unable to get the smart card at this moment.

Could you please guide me on how I can verify my identity using the existing NID card or any alternative method that would be acceptable? I am eager to resolve this and continue working on the platform.

Best regards,

MD.Shayan Hasan Mondol

[#7]

Hello Md. Shayon,

Thank you for sharing your concern. I checked your account and can confirm that the documents you submitted are being manually reviewed. You do not need to take further action at this time. Please allow 1-3 business days for the team to review and update your account. The team will notify you if they need further information.

[#8]

Thank you for update lvygail J

[#9]

its been 16th day today and my account is still not active . i submitted all the documents and even recived an email that my account has been verified but it still isnt active. like this is terrible that this is being dragged for days and days and I cant even work on my profile

[#10]

My name is Melissa Ann, and I live in Georgia. I just created an account yesterday, and I did my verification, but after a few hours, I got an email saying that your document was not approved. Can I know if my document is approved? Why are the pros not done?There is no way you can't pass my verification; you have no valid reason not to pass my verification.

[#11]

Hi Melissa,

I checked your account and saw that the document you initially submitted was not accepted because it was a screenshot from another device. Please check the following tips for capturing the image of your government ID:

• Take a photo of the front of your ID, without flash
• Capture the image from above, with your ID lying on a flat surface
• Ensure all four corners of your ID are showing
• Take the photo in color (at least 200 dpi)
• Upload your photo in PNG, JPEG, PDF, or BMP format
• Don't crop, rotate, touch up, adjust colors, or alter the images in any way

Your government ID should:

• Be the same person as your Upwork profile photo
• Match the address you have on file on your Upwork profile

For more information, please read this helpful article. 

[#12]

Hi there, 

I have verified my account, but the notification still pop-up that i should verified my account, and there isn't any email from upwork team.  i can not apply any jobs.

Please help. Thank you

[#13]

Hi Diyah,

I checked your account and saw that your initial submission of documents was rejected. Please ensure that your documents are valid. This helpful article has tips on capturing the image of your government ID and on the types of documents you can use. 

[#14]

Noted, thank you for your information - i've submit again the document. 

[#15]

Kindly inbox for help

[#16]

Hi, im new member here 

I just start working here but recently have the same issue

 

[#17]

Hi Lita,

I checked your account and can see that you've been requested to complete the ID verification process. It looks like your account is manually being reviewed. Please allow time for the team to complete their review. If they need additional information from you, they will contact you directly. 

[#18]

I started "Identity verification" 3 day ago, I used my mobile phone and got "Success" result, but I found "We'll check that the country where your ID is from matches the country in your profile." in my profile. 

I was given 7 days to pass verification, but no one checks the result, a client is waiting for me, I am afraid of what will happen to my project when after this time I am simply disconnected from the system, although I did everything according to the instructions

[#19]

Check the mail if they said to wait then wait..... After that, if verification is not complete, then contact support.

[#20]

Hi Yehor,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

I’m experiencing some issues while trying to verify my account. Despite multiple attempts, I keep encountering problems. Either I receive an error message related to the connection, or I’m told I haven't uploaded my ID or selfie, even though I've done this several times.

Could you please assist me in resolving this issue? I would appreciate any guidance or further steps I can take to verify my account successfully.

I appreciate your help.

[#22]

Log out and log in again.. Check the internet connection, then verify your account. 

[#23]

Hi Zuzana,

I'm sorry to hear you were having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#24]

I was asked by Upwork to verify my identity.

I did this using the link provided to a smart phone.  After several photograph attempts, I was able to take acceptable photographs of the front and rear of my ID.  I was also able to do the 'selfie' exercise.

It said it would update with messages / notification on the result.

However, I am still being asked to verify my identity.

Can Upwork staff see if this has been succesfully verified?  What should I do?

[#25]

Hi Ben,

I'm sorry that you were having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#26]

I have created my account more than 48hours ago, but not received my 50 free connects to start up my freelance career on upwork.