Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2 · Accepted solution]

Hello Adrian,

I am sorry to hear about the issue you encountered when trying to complete the ID verification process. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If this happens, please allow 1-3 days for the team to finish their review. 

If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.

[#3]

Hello, am currently facing issue with my account verification, I already submitted all the necessary information and still yet, they are still reviewing my verification. Please help me out with this.

[#4]

Hi Olatidoye,

I have followed up with the team handling your verification and one of our agents will reach out to you using a support ticket to assist you further. 

- Pradeep

[#5]

Yes thanks, it's still the same thing. Please help me update it because am getting frustrated.

Thanks.

[#6]

Hello Olatidoye,

I checked your account, and I see that a ticket has been raised by our assigned team to provide you with further information and instructions on how you can resolve this matter. I’d encourage you to follow up with our team directly on your ticket and feel free to reach out to them through the same support ticket if you have any more questions. You can access your ticket on this page. 

[#7]

I have the same issue and i cannot use my account because of this problem. What is this????

[#8]

I have the same issue here. please help me with this.

[#9]

Good day 

I am encountering the same problem of unending identity verification. I snapped my driver's license and submitted twice on request and it's still showing submission on review and whenever I refresh I'm required  to submit my identity document. Please look into this as it's already 5 days since I submitted and I can't apply for job as a result 

[#10]

Hi Adolphus,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page. 

- Pradeep

[#11]

hello I have the same issue, its still under manual treatement !

[#12]

Hello, I am also having similar issues of manual verification, I cannot apply for any new jobs.

[#13]

Hi Shayan,

Thank you for reaching out. I'd like to confirm that our assigned team has received your documents. Pleaseallow 1-3 days for the team to finish their review. They will notify you if they need further information from you.

[#14]

Hi  PradeepH, I got a verification pop up, and I have, to the best of my ability, done the necessary verification, but that red warning is still on my profile, which is frustrating, as I currently have an active contract,and need my account in good standing. Could you please rectify? 

Diana. 

[#15]

Hi Diana,

I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#16]

Thank you.

[#17]

Hello, I am having similar issues, I cannot apply for any new jobs, please help me get my profile sorted so I do not miss out on any more proposals! 🙂

[#18]

Hi Ahmed,

I have followed up with the team handling your account and I am pleased to inform you that your account is verified now. Feel free to message us if you have further questions or need any other assistance.

- Pradeep

[#19]

Hello PradeepH,

Kindly help me cause i'm also having the same issues verifying my documents as i've submitted my NIN and also done facial recognition multiple times all to no avail. It's getting frustrating. please help me with my new account

[#20]

Hi Elizabeth,

Thanks for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

Hi Pradeep,

Currently I'm also experiencing the same issue and it's been about 3-4 days since the last time I tried to verify my identity. However, the message "We've started a manual review" still presented.

At first I thought it could've been the mismatch name since I initially put my first and last name, while the one printed on my ID was the full one (I have four-word name, and Indonesia doesn't necessarily have any requirement to state which is first, middle, and last name). 

However, I have fixed my profile name, made sure my address was the same as stated in my ID, but there's no change in my identity verification progress.

I'm looking forward to hearing any solution to this issue. Thank you in advance.

[#22]

Hi Kikin,

I'm sorry to hear about the trouble you experienced while verifying your account. After reviewing your account, it seems that your previous submission has been rejected. To complete your verification more efficiently, you can refer to the tips section on this help page. You can resubmit the documents from the Settings page.

- Pradeep

[#23]

hi PradeepH, please check my account, I can't identity verification.. please help me out.. thankyou.. 

[#24]

Hi Dita,

I’m sorry to hear about the issue you've experienced when verifying your identity. Upon checking, I see that you need to upload your ID again for review. Could you please try uploading your document again following the instructions shared in this help article?

[#25]

Hi Ronna,

I hope you’re doing well. I wanted to let you know that I’m currently facing an issue with my Upwork account. My account has been blocked for manual verification, which is preventing me from continuing to work on the platform.

This is particularly frustrating because it’s my first day on Upwork, and I had already secured my first project. I’m in the process of resolving this with Upwork, but in the meantime, I wanted to keep you informed.

Please feel free to reach out if you have any questions or if there’s anything you need from me during this time.

Thank you for your understanding.

Best regards,

Ayoub k