Jul 1, 2024 09:59:47 AM Edited Jul 11, 2024 10:44:57 AM by Luiggi R
Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again.
I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help?
Solved! Go to Solution.
Jul 1, 2024 03:07:29 PM Edited Aug 19, 2024 02:40:58 PM by Andrea G
Hello Adrian,
I am sorry to hear about the issue you encountered when trying to complete the ID verification process. In some cases, if you try to submit a document from the list and we can't automatically verify your submission, it will undergo a manual review process. If this happens, please allow 1-3 days for the team to finish their review.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it's unexpired and valid. You may need to try multiple times and this will also trigger a manual review process. Please avoid cropping, altering, or uploading a screenshot of your ID card. Acceptable documents include a passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Aug 1, 2024 02:36:46 PM by Ezequiel G
I dont know why my identity can be verify? I uploaded my argentinan ID a picture of my face. I complete all items in my profile. and i was working in a proyect. I cant apply to others proyects. Can anybody help me?
Aug 1, 2024 07:18:09 PM by Ivygail J
Hello Ezequiel,
I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account. You will be notified if they need further information.
Aug 1, 2024 07:25:44 PM by Ezequiel G
Thank u so much ivy. Im sorry about my client because im in the meaddle of a contract and he can pit in touch with me to end the work....
Aug 1, 2024 06:06:25 PM by Johanna Mae D
Hello, I just got my first contract on Upwork and I'm excited to proceed with it. However, I got asked to verify my identity right after.
I submitted an ePhilID (national ID) during Identity Verification as I still have not received the physical ID card (national ID). However, it keeps getting rejected.
I have used this same ID to get verified on other platforms with no problems.
The Philippine Statistics Authority (PSA) states that, the ePhilID has the same validity and functionality as the physical PhilID card. Furthermore, the PSA recently issued a public advisory to ensure that the ePhilID and other formats of the digital PhilID shall be recognized in all transactions needing proof of identity and age, subject to authentication.
I was informed that upon verification requirement, it must be done within 7 days or else the account will be put on hold. This ID should be accepted.
Please help, thank you!
Aug 1, 2024 09:43:44 PM by Ivygail J
Hello Johanna Mae,
Thank you for sharing your concern. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You can learn more here
Aug 1, 2024 08:30:16 PM by David S
Aug 2, 2024 12:28:16 AM by Pradeep H
Hi David,
I am sorry to hear about the trouble experienced while verifying your account. I checked your account and it appears that you have already resubmitted the documents. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Aug 1, 2024 11:01:18 PM by Humaira I
Pls Upwork Fix my problem i upload all the Identity verification but in the end it show me this error check in image can someone help me pls fix my issue
Aug 2, 2024 02:26:11 AM by Pradeep H
Hi Hurrah,
I checked your account and it appears that you have successfully submitted your documents. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Aug 2, 2024 05:40:54 AM by Humaira I
Bro Is this problem is fix after 1-3 business days I am very Disappointment about it because my profile showing this error in public view pls check it and tell me how i fix this problem pls answer me
Aug 2, 2024 09:10:23 AM by Ronna P
Hi Hurrah,
Thank you for your follow-up message and for the screenshot. I checked and see that if you are experiencing this error, this means you are required to complete a verification process. You can visit your Identity Verification settings page and follow the steps provided. Once completed, your account will be resumed, and your profile will become available within 24 hours. If the issue persists, let us know so we can help you further.
Aug 2, 2024 12:15:18 AM by Egwuatu E
I have similar issue..
I submitted my voters card which was issued by the federal government and it's one of the major identification means in Nigeria...I don't own a car to have a dl or international passport..
No way to submit a ticket or speak to someone..
I got a job running and had to slow down.
please I really need help.
Aug 2, 2024 04:14:56 AM by Pradeep H
Hi Egwuatu,
I'm sorry to hear about the trouble you experienced while verifying your account. I see that you have already submitted your documents and it is under review at this moment. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Aug 2, 2024 04:30:40 AM by Aderinwale M
Hello, Upwork I need you to reply to this.
I am having a serious headache with the identity veriication of my account, I don't know what is wrong but I keep uploading my original legal document and upwork is not verifying my account.
Please reach out to me with solutions this time. I await your response.
Thanks.
Aug 2, 2024 07:50:51 AM by Joanne P
Hi Aderinwale,
It looks like you need to upload an alternate document to complete the verification process. To verify your identity, you will need to take a picture of your government-issued ID. The acceptable forms of ID vary by country and are listed on the form.
Aug 4, 2024 11:05:21 AM by Aderinwale M
I keep uploading my NIC document but it is not accepted, I don't know why. The document include my photo, name, date of birth and every thing that should be included. I don't know if I can have a video chat with you to prove my identity. I await your response. Thanks
Aug 4, 2024 01:20:08 PM by Ivygail J
Thank you for following up, Aderinwale.
I am stepping in for Joanne. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You can learn more here.
Aug 2, 2024 10:29:55 AM by Vaishali T
Hi,
I have been seeing this message since this morning. I have tried to upload my driver's license a couple of times this week. Now, it is showing me this image. I am unable to apply for other jobs or submit my proposal. Many features are restricted because of this.
Kindly look into it ASAP.
Thanks,
Vaishali
Aug 2, 2024 10:48:16 AM by Luiggi R
Hi Vaishali,
I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.
Aug 2, 2024 11:00:56 AM by Vaishali T
Please try to resolve this at the earliest, there are many good deals that might slip from my hands.
Aug 2, 2024 12:27:44 PM by Ivygail J
Thanks for following up, Vaishali.
I am stepping in for Luiggi, and I understand the urgency. Please feel free to get back to us if you do not receive an update after 3 business days. Moreover, you'll be notified if there's anything else you need to do. Once your documents have been approved, you will be able to start submitting a proposal.
Aug 2, 2024 12:14:09 PM by Oluchi C
Goodday Mr Luiggi, I've been having issues with trying to do my identity verification. Especially concerning my ID card, I've used my voter's card and my NIN ID card yet nothing. I don't know what else to do. What do you recommend because I really want to get my verification done to show that I am genuine.
Aug 2, 2024 03:10:55 PM by Ivygail J
Hello Mira,
I am stepping in for Luiggi. Upon checking, it seems that your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. Feel free to check this helpful article for more information.
Aug 2, 2024 07:24:47 PM by Abdul-Rasak O
Please I've been trying to get verified for days now and it will be 7 days soon for the deadline, I've submitted my documents already and they've started manual review but it's been 3 days already and still no response, please i need help
Aug 2, 2024 09:20:15 PM by Muhammad F
Have you contcted upwork support via chat for this ? If no, then contact support team.