Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

My Upwork identity verification steps are showing yellow exclamation mark after submitting all the details, what could be the cause? can anyone from upword support tells me if my documants are being identify manually or is there something wrong

[#3]

Hi Zohaib,

It seems like your account is currently being reviewed. If our team requires additional information from you, they will reach out to you directly. Please check your email to watch out for a message from our team. 

[#4]

ok, holding account is also verification part? because i was worried about it

[#5]

Hi Zohaib,

I completely understand your concern about your account. Rest assured that once it is verified, the temporary hold should automatically be lifted. Please allow 1-3 business days for the team to review and update your account.

[#6]

Hello guys,

I hope this message finds you well. I recently joined Upwork and began submitting proposals a few days ago. Today, I got lucky; I've secured one job and have a meeting scheduled with another potential client (first time).

However, I've encountered an issue. After submitting my ID for verification as requested (got notified shortly after being hired), I noticed that my profile is no longer publicly visible. Is this a normal part of the verification process? and how many hours or days it usually take ?

Second question: In order to build out my profile, I asked of my non-upwork client to submit a testimonial, he did and it doesn't show up ( pending ), how many days does it take ?

I'd appreciate any insights or advice from experienced Upwork freelancers regarding this situation. Thank you in advance for your help.

[#7]

It is published and visible, I just visited your profile, Yassine. 

Approval of the testimonial can take up to ten days. 

[#8]

Hi i have an upwork account for several weeks already and now when i had my first contract i get a message that  i need to verify my identity again for some reason. I submited my personal id and it didn't get verified. i also tried with my driver's licence and still the same error. What is happening??? Because of this i cannot use my account...

[#9]

Hi Andrei,

I'm sorry to learn that you were having trouble with the verification process. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#10]

Why is this process happening again? My identity was validated long time ago. Who will compensate my lost connections for which i paid money??? I cannot continue my collaboration with clients. I demand to be compansated back with money i spent and couldn t use because of this bug

[#11]

Hi Andrei,

I checked, and it looks like you need to update your profile photo. For more information, refer to this help article. 

[#12]

I accepted my first gig today and was asked to verify my identity. I provided my ID and took a selfie and all but now I'm under manual review and my account is suspended. I'm worried about losing my first project - can the client still reach me? Also, I think it's extremely unfair that we're not asked to complete verification earlier. 

[#13]

Hi Esther,

I want to clarify that the current restriction won't prevent you from continuing to work on your ongoing projects. I see that the team is currently reviewing your submission manually. Please allow 1-3 days for the review to be completed. The team will let you know if there’s anything else you need to do.

[#14]

Dear Upwork Support Team,

I hope this message finds you well. My name is Muhammad Waqas, and I am writing to seek your assistance regarding an issue I am experiencing with the verification process for my Upwork account.

I have submitted all the required documents for identity verification as per the guidelines provided on the platform. However, I received an email stating that my account could not be verified. Since receiving this notification, I have made several attempts to resubmit my documents and complete the verification process, but each time, I have been met with a message indicating that the verification has failed.

As a professional who is eager to contribute to the Upwork community and take on new projects, this issue has been quite disheartening. I have ensured that all the documents provided are accurate, clear, and meet the necessary criteria. Despite my efforts, I am unable to understand why my verification process is not being successfully completed.

I kindly request your team to take a closer look at my account and the documents I have submitted. If there is any additional information or documentation required from my end, please let me know, and I will promptly provide it. Furthermore, if there is an alternative method or any specific steps I should follow to resolve this matter, I would greatly appreciate your guidance.

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue so that I can proceed with utilizing the Upwork platform effectively.

Best regards,

Muhammad Waqas

[#15]

Hi Muhammad,

I'm sorry that you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

i've submitted the documents for identity verification but instead of success and exclimation sign appears ,but that red warning is still on my profile, which is frustrating, as I currently have an active contract,and need my account in good standing. Could you please reply,?  Even now my account is on hold.

[#17]

I'm facing the same issue. I've uploaded the details many times but it is showing warning against IDcard and I'm not able to apply for new jobs. Very frustrating. I couldn't find an option to post on community. Someone, please help.

[#18]

i've a contract on hourly basis and idk if it would work if if account on hold

[#19]

Hi Sabahat,

I checked your account and I am pleased to inform you that your account is verified now. Should you have any additional questions or need further assistance, please don’t hesitate to reach out.

- Pradeep

[#20]

I have the same issue and is blocking my work. Please resolve this problem ASAP!

[#21]

Hi Andrei,

I checked your account and it appears that you will need to verify your account to continue winning jobs. I see that you have already submitted the documents earlier today. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep

[#22]

My account was already verified. Why exactly is this happening again? This is blocking my work and my contracts. How will i be compansated for this issue that is affecting my business?

[#23]

Why has my account been suspended? 
and how can I get it back?

[#24]

Hi Surojit,

I am sorry to hear about your account status. I'm happy to help. Upon checking, our team has received your message via a support ticket here. I have shared your post with them, and they will be reaching out to you on your ticket to assist you accordingly.

[#25]

Hi Upwork Team,

I hope this message finds you well. It's been 4 days since I uploaded images from my phone for verification, and my ID is still showing as "verifying manually." Whenever I apply for any work, it prompts me to verify my ID. I have already scanned my CNIC and my own face image.

Your chatbot mentioned that automatic verification takes half an hour and manual verification takes up to 2 days. However, in my case, it has been 4 days, and the status still says "verifying manually". Could you please assist me with this issue?

Thank you for your help!

[#26]

Hello Rajpoot,

Thank you for reaching out. It looks like you need to submit your documents again. It seems that your previous submission was rejected due to missing documents. You can complete the ID Verification process through this page. As a friendly reminder, please send the front and back copies of your ID. Feel free to check this helpful article for more information.