Identity Verification is under Manual Review

[#1]

Hi. I am stuck in some kind of loop. I have received several requests to verify my identity yesterday and today. I keep using my phone to take a picture of the front and back of my drivers license and then do a quick selfie. It always says "thanks for your submission" and then it says it's undergoing a manual review. A few hours later I get another request to do it all over again. 

I think I've subitted it 5 or 6 times. Should I be doing something different? Am I doing something wrong? Can you help? 

[#2]

One of your screenshots shows that you have to submit it despite you saying you have submitted it it clearly says you need to submit it. So maybe it didn't get submitted?

[#3]

I did submit it, the button to continue which is expected to be below the verification stages isn't there, meaning they are currently reviewing it...buh no mail message was sent to me about the status of the verification

[#4]

Hi Ridwan,

Thank you for reaching out with your concern about your submitted document. I checked and see that you need to upload your ID again for review. Could you please try uploading your document again? I highly recommend as well to check this help article for your guide. 

[#5]

Hello RonnaP, attached below is the status now..I can't even find the button to continue and no email was sent about the status...

Also the article you attatched refuse to load it says "This site can’t be reached support.upwork.com refused to connect"

[#6]

Thank you for following up, Ridwan. 

Please allow more time for our team to review your case. The team should complete the manual review within 3 business days. If needed, they will reach out to you directly for more information. 

[#7]

What does this mean I have verification manually, didn't get any emails, no information to proceed, what to do? and what'll happen?? give a clear solution as many others have asked this!

[#8]

Hello Swarnava,

I am sorry to hear about your issue due to your ID verification requirements. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do. 

[#9]

Hi everyone,

I'm facing an issue with my ID verification on Upwork. I submitted my documents (almost over 5 days now), but the status still shows as "under review." Upwork's website states that the verification process usually takes 2 business days, so I'm wondering what's causing the delay.

Has anyone else experienced this? If so, how long did it take for your verification to be completed? Any advice on what to do next would be greatly appreciated.

Thanks in advance for your help!

[#10]

Hello Safie,

Thank you for your message. I checked your account, and it looks like your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You can learn more here

[#11]

I haven't seen any email regarding this manual review of my identity yet, I submitted all the different ID documents I have as a Nigerian Citizen during the verification process, yet I wasn't successfully verified. What could be wrong please? I don't want it to affect my relationship with my clients on Upwork. Please help.

[#12]

Hello Faruq,

I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account. 

[#13]

Please can I still withdraw my earnings during this review even after 18th
August 2024 which is the deadline?

[#14]

I've been rying to verify my account like upwork requested, however, the ID cardkeeps getting rejected. What else can i try out to verify my account. Pease helpme take a look at it

[#15]

Hello Felix,

Thank you for reaching out. I am sorry to hear that your documents were rejected again. It seems that the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. You can learn more here.

[#16]

Please help check I've done it again and it's still saying they've started
a manual review and yet I didn't receive any info through my email

[#17]

Thank you for following up, Felix.

I checked your account and it appears that we are still in the process of reviewing your documents. Please allow 1-3 business days for the team to review and update your account. 

[#18]

 I'm reaching out for assistance with the identity verification process. Despite submitting my ID and appearing on camera, the system is still requesting me to repeat the process. I've tried again, and now I'm supposed to receive an email to start manual verification, but I haven't received any email yet, even after several days.

I've completed the following steps:

- Submitted my ID for verification

- Appeared on camera for verification

- Received a message saying I'd be emailed for manual verification

- Waited for several days, but haven't received the email

[#19]

Same issue 😭 Please someone tell us whats happening. And how to solve it

[#20]

Hello Likha,

I am sorry to hear about encountering the same issue with your account. I see here that you have submitted your documents already. Please allow 1-3 days for the team to finish their review; you'll be notified if there's anything else you need to do. 

[#21]

It's still if they can't verify me immediately they will send a
notification through my email to start a Manual review and I've never for
once get the notification

[#22]

Hi Felix,

I have coordinated with our team and was advised that they will be sending you a message. You should be able to find a notification about your ticket in your inbox and view our team's message from there. If you reply to the email that will also reach our team so they can assist you further.

[#23]

I have been trying to re-verify my account like upwork asked me to, however it was not approved. I used the real ID card but the card keep getting rejected. Please help, the deadline for the verification is 16/08

Thank you

[#24]

I have submitted all the whole documents you asked me to submit for the verification process but it is still not verified, help me look into this. 

[#25]

Hello Otuyiga,

Thank you for reaching out. I checked your account and it looks like your previous submission was rejected because the image of your ID card was not acceptable. Please avoid cropping, altering, or uploading a screenshot of your ID card. You may complete the ID Verification process again through this page. Feel free to visit this helpful article for more information. 

[#26]

Please help me, my verification keep getting rejected. I've done everything possible to get this done. Help check i out, what can i do next.The deadline for verification is today